Browser Window
Net Phone provides an integrated web browser window for access to Internet or Intranet locations, or direct access to local HTML files. In addition to basic browsing, you can create custom web applications to extend the functionality of Net Phone for your business.
For example, your call center could have incoming calls automatically open the Net Phone browser window to a “Caller Survey” page. The Call Survey page could display information about the caller and display an answering script the agent could use to guide the conversation. The web page might also allow the agent to enter answers from the caller into HTML forms and submit the results to a company web server.
The Net Phone Web Window is based on Microsoft Internet Explorer. You must have Internet Explorer 4.0 or higher installed on the PC.
