Browser Window | Toshiba CIX200, CIX100-S specification

Browser Window

Net Phone provides an integrated web browser window for access to Internet or Intranet locations, or direct access to local HTML files. In addition to basic browsing, you can create custom web applications to extend the functionality of Net Phone for your business.

For example, your call center could have incoming calls automatically open the Net Phone browser window to a “Caller Survey” page. The Call Survey page could display information about the caller and display an answering script the agent could use to guide the conversation. The web page might also allow the agent to enter answers from the caller into HTML forms and submit the results to a company web server.

The Net Phone Web Window is based on Microsoft Internet Explorer. You must have Internet Explorer 4.0 or higher installed on the PC.

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Toshiba CIX200, CIX100-S manual Browser Window

Contents

Net Phone User Guide Publication Information Publication Information Copyright Trademarks Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents User-Defined Actions Using Net Phone Features Iii Personal Call Handler Introduction Organization Conventions Calls attention to important instructions or information Related Documents/Media Vii This page is intentionally left blank Grand Tour Main Screen Streamlined View Button / Icon Description Iflyswa Expanded View Grand Tour Screen Docked Views Net Phone Main MenuSlim Screen-docked profile Regular Screen-docked profile Grand Tour Call Handler Mode Side Window Screen Buttons Mode Companion Application Windows Skins To Change Skin Selection Net Phone Settings Preferences General Tab User Preferences Call History Audible Message Waiting Extra Info Screen To Add or Change a Static Info Field MS Outlook Integration Net Phone Settings Dialing Tab Local Dialing Plan Power Dialer Dialing Outside Numbers Defining a Local Dialing Plan Calling Within My Home Area Code Calling Outside My Home Area Code Test a Phone Number Docking Settings Docking Tab Tapi Service Provider Advanced Tab Net Phone Settings Diagnostic Logging/Uplink Setting Up Hot Key Dialing & Popup Setting Shortcut Keys Options Buttons To Copy this Button onto Another ButtonTo Swap Two Buttons To Change Button Option Button Key Types Directory Button Extension Directory Feature Directory Button Speed Dial Button Call History Button More Buttons Browser Button Chat Button Power Dial Button Personal Power Dialer Replay Button User Programmable Keys To Initialize KeyTo Swap Keys To Copy This Key Feature Code Keys To Change Key Speed Dial Keys System/PBX Command Keys User Defined Action Keys ACD Keys Main Screen only DSS Extension Keys Web Keys Creating Keys using Drag & Drop Run Program Keys This page is intentionally left blank User-Defined Actions Creating Actions Attach Acct Code Export Call Info Log Info to File Lookup in Outlook Minimize Phone Screen Modify Call Information Standard Info Extra Info Play WAV File Pop External Web Browser Pop Internal Web Browser Button Name URL Param1 Popup Call Info Screen Popup Phone Screen Run another Program Send DDE Msg Send Keystrokes to a Program Special Keys Key Code Combination Keys Set Phone Do Not Disturb Set Phone Status Message Set Phone Forwarding System/PBX Command Answer Conference Transfer Call Action Variables Call Variables Outlook Calendar/Reminder fields System Variables Exporting Actions Examples for Text Reader/Announcer Importing Actions Testing Actions Using Net Phone Features Call Handling FeaturesMaking Outgoing Calls Manual On-screen Dialing Using Net Phone Dialpad Using Drag and DropUsing Personal Speed Dial List Using Call History to Re-dial a Number Hanging Up or Disconnecting Calls Answering CallsTo Answer Oldest Call To Answer Calls in Any Order Using Transfer Button Transferring Calls Viewing Extra Call Information To View Call Information Holding Calls To Add or Change InformationTo Copy Call Information to Another Application To Place Call on Hold Phone Feature Operation Setting DND Message OnlyStatus Messages Turning Off DND or Message Only Call Fowarding To Set Call ForwardingTo Clear Call Forwarding Call Center Features Logging In or OutTo log into or out of one or more groups Changing Agent Status Connecting Headsets Plantronics Wireless HeadsetCS50-USB and CS60-USB Dect Installation Headset Controls and Operation Net Phone Audio Setup Screen Trouble Shooting This page is intentionally left blank Using Microsoft Outlook Dialing from within OutlookIncoming Calls Using Microsoft Outlook While on a Call Integrating with Outlook Calendar Create Actions to set and clear the DSS Message Create Personal Call Handler Rules Final PCH Rules Personal Call Handler Creating Personal Call Handling Rules To Open Call Handler RulesTo Delete a Rule To Add or Change a Call Handling Rule Select a Triggering Event and Set the Conditions Personal Call Handler 100 101 102 103 Like Matches 104 Unlike Matches 105Apply User-Defined Actions Complete the Rule Export Rules 106 Importing Rules 107 This page is intentionally left blank Using Companion Applications DirectoriesSorting Entries 109 Finding Entries Extension Directory110 111 Speed Dial Directory 112 Call History 113 114 115 116 117 Browser Window Presence Viewer 119To assign the Presence Viewer to one of Net Phone buttons 120 To manage the Presence Viewer 121 To use the Presence Viewer Personal Power Dialer Other ApplicationsChat Replay Index 123 124 125 126 Oaisys 127 This is the last page of the document