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You can define powerful actions that can be used with both the Personal Call Handler and under the Programmable Keys. These actions can be as simple as playing a .WAV file to as powerful as sending a specific DDE message to another programs to "Screen Pop" a database. When defining a new action, it's usually a good idea to test the action to make sure it works correctly. The screens for creating actions also provide a testing facility to make this testing easy.
Note Depending on your configuration you may not be able to change the User-
Defined Actions, in which case you should check with your System Administrator.
Creating Actions
The Creating of Actions can be done by going to the Main Menu Icon > Setup > User Defined Actions.
A window pops up showing a listing of currently defined actions and options that you can Add, Copy, Edit/Test or Delete. Pressing the Add, Copy, or Edit/Test buttons
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