Diagnostic Logging/Uplink | Toshiba CIX200, CIX100-S specification

Net Phone Settings

Preferences

Diagnostic Logging/Uplink

This section allows enabling of the Debug utility and have it show on the Main Menu under Settings as well as provide an easy utility for sending all the important information about Net Phone to assist Technical Support to help diagnose any problems when necessary.

•Show Advanced Menu – Place a check in the box to enable the Main Menu > Settings > Advanced menu option. This needs to be enabled to capture events or show call information when Net Phone is operating. Note: The statement “TAPI SPI Logging: DISABLED” is the normal indication and is provided to show Tech Support of the status of this device. Tech Support will provide specific instructions for turning on this setting.

•Uplink Debug Files Button – Click this button to access the screen for creating a site name, a contact for the file transfer, and the changing of any options for reporting a problem.

•Site Name – Before using the Uplink Debug Files button, a site name and contact must to be selected. The site name is a unique identifier to make it easier to find the log files for your site and typically, the contact should be assigned “Any Tech Support” to ensure the log files are seen by someone. Use a specific contact name once you are working with an agent and they request you send the “Zip Log Files” to them.

•Description – It is highly recommended to write a description of the problem including all pertinent details such as the conditions and approximate time the incident occurred. These descriptions aid in narrowing down where to look in the log files for the problem encountered.

•Options – Clicking the Options button opens a screen to provide options for how the files are to be sent. The default and recommended option is to “Send Directly to FTP Site”. As an option, when direct Internet access is not available from that PC, the files can be zipped into smaller files, saved on your PC in your Local Settings folder, typically “Ö\Documents and Settings\jgreen\Local Settings\Application Data\CTS\NetPhone\Zip”. These files can then be e-mailed to .

28	Strata CIX Net Phone UG 04/08

Image 42

Toshiba CIX200, CIX100-S manual Diagnostic Logging/Uplink

Contents

Net Phone User Guide Publication Information Publication Information Copyright Trademarks Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents User-Defined Actions Using Net Phone Features Iii Personal Call Handler Introduction Organization Conventions Calls attention to important instructions or information Related Documents/Media Vii This page is intentionally left blank Grand Tour Main Screen Streamlined View Button / Icon Description Iflyswa Expanded View Grand Tour Screen Docked Views Net Phone Main MenuSlim Screen-docked profile Regular Screen-docked profile Grand Tour Call Handler Mode Side Window Screen Buttons Mode Companion Application Windows Skins To Change Skin Selection Net Phone Settings Preferences General Tab User Preferences Call History Audible Message Waiting Extra Info Screen To Add or Change a Static Info Field MS Outlook Integration Net Phone Settings Dialing Tab Local Dialing Plan Power Dialer Dialing Outside Numbers Defining a Local Dialing Plan Calling Within My Home Area Code Calling Outside My Home Area Code Test a Phone Number Docking Settings Docking Tab Tapi Service Provider Advanced Tab Net Phone Settings Diagnostic Logging/Uplink Setting Up Hot Key Dialing & Popup Setting Shortcut Keys To Swap Two Buttons Options ButtonsTo Copy this Button onto Another Button To Change Button Option Button Key Types Directory Button Extension Directory Feature Directory Button Speed Dial Button Call History Button More Buttons Browser Button Chat Button Power Dial Button Personal Power Dialer Replay Button To Swap Keys User Programmable KeysTo Initialize Key To Copy This Key Feature Code Keys To Change Key Speed Dial Keys System/PBX Command Keys User Defined Action Keys ACD Keys Main Screen only DSS Extension Keys Web Keys Creating Keys using Drag & Drop Run Program Keys This page is intentionally left blank User-Defined Actions Creating Actions Attach Acct Code Export Call Info Log Info to File Lookup in Outlook Minimize Phone Screen Modify Call Information Standard Info Extra Info Play WAV File Pop External Web Browser Pop Internal Web Browser Button Name URL Param1 Popup Call Info Screen Popup Phone Screen Run another Program Send DDE Msg Send Keystrokes to a Program Special Keys Key Code Combination Keys Set Phone Do Not Disturb Set Phone Status Message Set Phone Forwarding System/PBX Command Answer Conference Transfer Call Action Variables Call Variables Outlook Calendar/Reminder fields System Variables Exporting Actions Examples for Text Reader/Announcer Importing Actions Testing Actions Making Outgoing Calls Using Net Phone FeaturesCall Handling Features Manual On-screen Dialing Using Personal Speed Dial List Using Net Phone DialpadUsing Drag and Drop Using Call History to Re-dial a Number To Answer Oldest Call Hanging Up or Disconnecting CallsAnswering Calls To Answer Calls in Any Order Using Transfer Button Transferring Calls Viewing Extra Call Information To View Call Information To Copy Call Information to Another Application Holding CallsTo Add or Change Information To Place Call on Hold Status Messages Phone Feature OperationSetting DND Message Only Turning Off DND or Message Only Call Fowarding To Set Call ForwardingTo Clear Call Forwarding Call Center Features Logging In or OutTo log into or out of one or more groups Changing Agent Status Connecting Headsets Plantronics Wireless HeadsetCS50-USB and CS60-USB Dect Installation Headset Controls and Operation Net Phone Audio Setup Screen Trouble Shooting This page is intentionally left blank Using Microsoft Outlook Dialing from within OutlookIncoming Calls Using Microsoft Outlook While on a Call Integrating with Outlook Calendar Create Actions to set and clear the DSS Message Create Personal Call Handler Rules Final PCH Rules Personal Call Handler Creating Personal Call Handling Rules To Open Call Handler RulesTo Delete a Rule To Add or Change a Call Handling Rule Select a Triggering Event and Set the Conditions Personal Call Handler 100 101 102 103 Like Matches 104 Apply User-Defined Actions Unlike Matches105 Complete the Rule Export Rules 106 Importing Rules 107 This page is intentionally left blank Sorting Entries Using Companion ApplicationsDirectories 109 Finding Entries Extension Directory110 111 Speed Dial Directory 112 Call History 113 114 115 116 117 Browser Window Presence Viewer 119To assign the Presence Viewer to one of Net Phone buttons 120 To manage the Presence Viewer 121 To use the Presence Viewer Chat Personal Power DialerOther Applications Replay Index 123 124 125 126 Oaisys 127 This is the last page of the document