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Toshiba CIX200, CIX100-S manual Diagnostic Logging/Uplink

Models: CIX100 CIX200 CIX100-S

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Net Phone Settings

Preferences

Diagnostic Logging/Uplink

This section allows enabling of the Debug utility and have it show on the Main Menu under Settings as well as provide an easy utility for sending all the important information about Net Phone to assist Technical Support to help diagnose any problems when necessary.

•Show Advanced Menu – Place a check in the box to enable the Main Menu > Settings > Advanced menu option. This needs to be enabled to capture events or show call information when Net Phone is operating. Note: The statement “TAPI SPI Logging: DISABLED” is the normal indication and is provided to show Tech Support of the status of this device. Tech Support will provide specific instructions for turning on this setting.

•Uplink Debug Files Button – Click this button to access the screen for creating a site name, a contact for the file transfer, and the changing of any options for reporting a problem.

•Site Name – Before using the Uplink Debug Files button, a site name and contact must to be selected. The site name is a unique identifier to make it easier to find the log files for your site and typically, the contact should be assigned “Any Tech Support” to ensure the log files are seen by someone. Use a specific contact name once you are working with an agent and they request you send the “Zip Log Files” to them.

•Description – It is highly recommended to write a description of the problem including all pertinent details such as the conditions and approximate time the incident occurred. These descriptions aid in narrowing down where to look in the log files for the problem encountered.

•Options – Clicking the Options button opens a screen to provide options for how the files are to be sent. The default and recommended option is to “Send Directly to FTP Site”. As an option, when direct Internet access is not available from that PC, the files can be zipped into smaller files, saved on your PC in your Local Settings folder, typically “Ö\Documents and Settings\jgreen\Local Settings\Application Data\CTS\NetPhone\Zip”. These files can then be e-mailed to .

28	Strata CIX Net Phone UG 04/08

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Toshiba CIX200, CIX100-S manual Diagnostic Logging/Uplink

Contents

Net Phone User Guide Publication Information Publication InformationCopyright TrademarksToshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents User-Defined Actions Using Net Phone Features IiiPersonal Call Handler Introduction OrganizationConventions Calls attention to important instructions or informationRelated Documents/Media ViiThis page is intentionally left blank Grand Tour Main Screen Streamlined ViewButton / Icon Description Iflyswa Expanded View Grand Tour Screen Docked Views Net Phone Main MenuSlim Screen-docked profile Regular Screen-docked profile Grand Tour Call Handler Mode Side Window ScreenButtons Mode Companion Application Windows Skins To Change Skin SelectionNet Phone Settings PreferencesGeneral Tab User PreferencesCall History Audible Message WaitingExtra Info Screen To Add or Change a Static Info Field MS Outlook Integration Net Phone Settings Dialing Tab Local Dialing PlanPower Dialer Dialing Outside NumbersDefining a Local Dialing Plan Calling Within My Home Area Code Calling Outside My Home Area Code Test a Phone NumberDocking Settings Docking TabTapi Service Provider Advanced TabNet Phone Settings Diagnostic Logging/Uplink Setting Up Hot Key Dialing & Popup Setting Shortcut KeysTo Swap Two Buttons Options ButtonsTo Copy this Button onto Another Button To Change ButtonOption Button Key Types Directory Button Extension DirectoryFeature Directory Button Speed Dial Button Call History Button More ButtonsBrowser Button Chat Button Power Dial Button Personal Power DialerReplay Button To Swap Keys User Programmable KeysTo Initialize Key To Copy This KeyFeature Code Keys To Change KeySpeed Dial Keys System/PBX Command Keys User Defined Action Keys ACD Keys Main Screen onlyDSS Extension Keys Web KeysCreating Keys using Drag & Drop Run Program KeysThis page is intentionally left blank User-Defined Actions Creating ActionsAttach Acct Code Export Call Info Log Info to FileLookup in Outlook Minimize Phone ScreenModify Call Information Standard InfoExtra Info Play WAV File Pop External Web BrowserPop Internal Web Browser Button Name URL Param1 Popup Call Info Screen Popup Phone Screen Run another Program Send DDE Msg Send Keystrokes to a Program Special Keys Key CodeCombination Keys Set Phone Do Not Disturb Set Phone Status Message Set Phone ForwardingSystem/PBX Command Answer ConferenceTransfer Call Action Variables Call VariablesOutlook Calendar/Reminder fields System Variables Exporting Actions Examples for Text Reader/AnnouncerImporting Actions Testing Actions Making Outgoing Calls Using Net Phone FeaturesCall Handling Features Manual On-screen DialingUsing Personal Speed Dial List Using Net Phone DialpadUsing Drag and Drop Using Call History to Re-dial a NumberTo Answer Oldest Call Hanging Up or Disconnecting CallsAnswering Calls To Answer Calls in Any OrderUsing Transfer Button Transferring CallsViewing Extra Call Information To View Call InformationTo Copy Call Information to Another Application Holding CallsTo Add or Change Information To Place Call on HoldStatus Messages Phone Feature OperationSetting DND Message Only Turning Off DND or Message OnlyCall Fowarding To Set Call ForwardingTo Clear Call Forwarding Call Center Features Logging In or OutTo log into or out of one or more groups Changing Agent Status Connecting Headsets Plantronics Wireless HeadsetCS50-USB and CS60-USB Dect Installation Headset Controls and Operation Net Phone Audio Setup Screen Trouble Shooting This page is intentionally left blank Using Microsoft Outlook Dialing from within OutlookIncoming Calls Using Microsoft Outlook While on a Call Integrating with Outlook Calendar Create Actions to set and clear the DSS MessageCreate Personal Call Handler Rules Final PCH Rules Personal Call Handler Creating Personal Call Handling Rules To Open Call Handler RulesTo Delete a Rule To Add or Change a Call Handling Rule Select a Triggering Event and Set the Conditions Personal Call Handler 100 101 102 103 Like Matches 104Apply User-Defined Actions Unlike Matches105 Complete the RuleExport Rules 106Importing Rules 107This page is intentionally left blank Sorting Entries Using Companion ApplicationsDirectories 109Finding Entries Extension Directory110 111 Speed Dial Directory 112Call History 113114 115 116 117 Browser Window Presence Viewer 119To assign the Presence Viewer to one of Net Phone buttons 120 To manage the Presence Viewer121 To use the Presence ViewerChat Personal Power DialerOther Applications ReplayIndex 123124 125 126 Oaisys127 This is the last page of the document