Creating Actions
Export Call Info
This action is used to export call information to another program (like the CTI Call Handler) in order to keep its Call Info Database current. When this action is triggered it will Popup an "Export Call Info" screen allowing the user to fill in any missing call information (typically the 'Main Listed Phone #') before they press SAVE to export the information to the centralized database.
•Path & Filename – Enter the complete path name for writing the exported file or browse to find the path.
Log Info to File
This action writes a string of information to a text file. This can be used to make a call log, like personal SMDR, and/or to trigger actions in other programs. A wide range of call and system variables (see “Action Variables” on page 37) may be used to create the information to be written into the file.
•Log Filename – Enter the complete path name of the file to log the information. Use the Browse button to find the file name, when needed.
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