Toshiba CIX200, CIX100, CIX100-S 74

Using Net Phone Features

Call Handling Features

74 Strata CIX Net Phone UG 04/08

³Using Net Phone Dialpad

1. Click the dialpad button to expose the dialpad.

2. Enter the number to be dialed including a trunk access code; the call will proceed

automatically once a valid number is entered.

³Hot Key Dialing

1. Highlight a telephone number in another application.

2. Using the keyboard, press the key combination assigned for Hot Key Dialing. The

call will proceed dialing the number highlighted.

³Using Drag and Drop

• Use the mouse to drag and drop a call from either the Call History or Speed Dial

list into the Dialing window. The call will proceed to dial.

• or use the mouse to drag and drop a call from either the Call History or Speed Dial

list into the LCD Display window. The call will proceed to dial.

³Using Personal Speed Dial List

1. Click the Speed Dial Companion Option button to open your Personal Speed Dial

listing.

2. Make a selection from the listing and double-click the name to proceed dialing

or right-click on the selected name and choose Call Now to proceed.

³Using Call History to Re-dial a Number

1. Click the Call History button.

2. scan the list for a recently dialed number or look for a number of someone that

called you.

3. Right-click on the line with the person to call and select Call Now

or double-click on the line with the person to call.

³Using Speed Dial User Button

³Click on a User Programmable button that has been programmed as a Speed Dial

button. The call will proceed immediately.

Contents

Main Publication Information Publication Information Page TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS Contents Introduction Chapter 1 The Grand Tour Chapter 2 Net Phone Settings ii Chapter 3 User-Defined Actions Chapter 4 Using Net Phone Features Chapter 5 Connecting Headsets Chapter 6 Using Microsoft Outlook iv Chapter 7 Personal Call Handler Index Chapter 8 Using Companion Applications Introduction Organization vi Conventions Related Documents/Media Page The Grand Tour 1 2 The Main Screen The Streamlined View The Grand Tour Button / Icon Description The Grand Tour Button / Icon Description 4 Expanded View 6 Screen Docked Views Net Phone Main Menu 8 The Side Window Screen Call Handler Mode 10 Buttons Mode Companion Application Windows 12 Skins To Change Skin Selection Net Phone Settings 2 Preferences 14 General Tab Page 16 Page 18 Page 20 Dialing Tab Page 22 Page 24 Docking Tab 26 Advanced Tab Page 28 Setting Up Hot Key Dialing & Popup Setting Shortcut Keys 30 Options Buttons Option Button Key Types 32 Page 34 Page 36 Page 38 User Programmable Keys To Initialize Key To Swap Keys To Copy This Key 40 To C ha ng e Key Page 42 Page 44 Page Page User-Defined Actions 3 Creating Actions 48 Attach Acct Code Export Call Info Log Info to File 50 Lookup in Outlook Minimize Phone Screen Modify Call Information 52 Page 54 Pop Internal Web Browser Button Name: URL (Param1): Param 2: 56 Popup Call Info Screen Popup Phone Screen 58 Run another Program Send DDE Msg 60 Send Keystrokes to a Program Page 62 Set Phone Do Not Disturb 64 Set Phone Status Message Set Phone Forwarding System/PBX Command 66 Transfer Call Action Variables Call Variables Refer to the table below for call variables and their values. 68 Note Insert +x following the % character to restrict the variable value to the first x System Variables 70 Exporting Actions Importing Actions 72 Testing Actions Using Net Phone Features 4 Call Handling Features Making Outgoing Calls 74 Answering Calls 76 Transferring Calls Viewing Extra Call Information 78 Holding Calls Phone Feature Operation Status Messages 80 Call Fowarding Call Center Features Logging In or Out 82 Changing Agent Status Connecting Headsets 5 Plantronics Wireless Headset CS50-USB and CS60-USB DECT 84 Installation Headset Controls and Operation Net Phone Audio Setup Screen 86 Page Page Using Microsoft Outlook 6 Dialing from within Outlook Incoming Calls 90 While on a Call 92 Integrating with Outlook Calendar Step 1: Create Actions to set and clear the DSS Message Step 2: Create Personal Call Handler Rules 94 Step 3: The Final PCH Rules Personal Call Handler 7 96 Creating Personal Call Handling Rules Page 98 Page 100 Page 102 Page 104 Like Matches Unlike Matches 106 Export Rules Importing Rules Page Using Companion Applications 8 Directories Sorting Entries 110 Finding Entries Extension Directory Page 112 Speed Dial Directory Call History 114 Page 116 Page Browser Window Page 120 Page Other Applications Index A B C 124 D E F G H I K L M O P R S T U V W