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Xerox 3635MFP/S manual Fault Clearance, Paper Jams, Front, Rear

Models: 3635MFP/S

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14 Troubleshooting

Fault Clearance

When a fault occurs, the display screen provides recovery instructions.

Follow on-screen instructions to clear the fault

NOTE: Any printed sheets removed will automatically be reprinted once the paper jam is cleared.

Paper Jams

The display screen will indicate the location of the jam. Jam Clearance areas vary depending on your machine model and configuration.

Front cover area

Front

Rear cover (Duplex) area

Rear

212	Xerox Phaser 3635MFP User Guide

Image 218

Xerox 3635MFP/S manual Fault Clearance, Paper Jams, Front, Rear

Contents

Xerox Phaser 3635MFP User Guide AL7 1BU England Table of Contents Store to USB Setups 165Mail 103 Print Files 135Troubleshooting 211 Maintenance 197Specifications 203 Appendix a 217Table of Contents Xerox Phaser 3635MFP User Guide Welcome Introduction Xerox Phaser 3635MFP/SXerox Phaser 3635MFP/X About This Guide Related Information Sources Customer Support Maintenance Information SafetyOperator Accessible Areas Do Not Do These Operational Safety InformationDo These Electrical Safety Information Electrical SupplyDisconnect Device Emergency Power OffSafety Standards Quality StandardsFor Consumables Laser Safety InformationOzone Safety Information Product Safety Certification CE MarkModel Number EMC InformationFCC Part Welcome XRX-FAXKIT Illegal Copying FHAWelcome Welcome Environmental Compliance Energy StarDomestic/Household Environment Product Recycling and DisposalProfessional/Business Environment North AmericaOther Countries EH&S Contact InformationGetting Started Document Feeder, Paper Trays and Output Tray Machine OverviewComponent Location Document Glass, User Interface and Control PanelModels and Components Control Panel Overview Powering on the Machine Loading Paper Carefully pull open the paper trayGetting Started Login /Out Machine Status Machine InformationReport Description Report Description Faults Tools Service InformationSupplies Customizing Your Machine For Further Assistance Getting Started Xerox Phaser 3635MFP User Guide Copy Document Feeder Copy ProcedureLoad the Documents Select the Features Document GlassImage Quality Feature Description CopyLayout Adjustment Output FormatJob Status Screen Enter the QuantityStart the Copy Job Queue Description Stop the Copy Job Copy Reduce/Enlarge CopyCopy Tab Paper Supply Sided Copying OutputLighten / Darken Image QualityOriginal Type Background Suppression Layout Adjustment Book CopyingOriginal Size Edge Erase Image Shift Output Format Booklet CreationOption Description Sided Originals CoversTransparency Separators Layout Store Job ID Card Copy Server Fax FaxEmbedded Fax Fax Procedure Registration Arrow Embedded Fax Feature Description Basic Faxing Color Faxing Feature Description Layout AdjustmentServer Fax Feature Description Basic Faxing Fax OptionsStop the Fax Job Dial the NumberStart the Fax Job Fax Embedded Fax Dialing OptionsPause SwitchCharacter Description Private DataAddress Book Setup Address BookOption Description Text Sided ScanningOriginal Type Resolution Lighten / Darken Color ModeEmbedded Fax Image Quality Background SuppressionSelect the Save button to confirm Color Mode selection Embedded Fax Layout Adjustment Original SizeStore for Polling Embedded Fax OptionsPolling Poll Remote Mailbox Remote PollingPoll Remote Fax Mailboxes Delay SendSend Header Text Documents Option Description Custom Size Fax Sending FeaturesFax Reports Displays the fax jobs in the machine’s memory waiting to Server Fax Server Fax Image Quality Lighten/DarkenServer Fax Layout Adjustment Server Fax Options Forward to Email Forward to Fax/E-mail FeaturesForward to Fax Network Scanning Scan Procedure Select Network Scanning Change Feature Settings Select Network Scanning TemplateNetwork Scanning Advanced SettingsStart the Network Scanning Job Filing OptionsStop the Network Scanning Job Network Scanning Resources Details Network ScanningTemplates Output Color Template OverviewRepositories Option Description Full ColorSided Network Scanning 400 x 400 dpi Resolution Description300 x 300 dpi 600 x 600 dpiAdvanced Settings Quality / File SizeUpdate Templates Manual Size Input Scan to Edge Filing Options File NameAdd File Destinations File FormatDocument Management Fields Network Scanning 102 Xerox Phaser 3635MFP User Guide Mail Mail Procedure Xerox Phaser 3635MFP User Guide 105 Mail To manually enter an e-mail address Feature Description Mail OptionsEnter the Address Details To add recipient addresses using the Address Books Optional information Advanced settingsStart the E-mail Job Stop the E-mail Job Mail Option Description Bcc Option Description Sided OriginalAddress List Option Description Photo and Text114 Xerox Phaser 3635MFP User Guide Resolution Description 200 x 200 dpi Option Description Normal Quality116 Xerox Phaser 3635MFP User Guide Mail Options Reply To MessageStore to USB Store Files from the Machine Select the Store to USB Feature Using a USB driveOption Description Tiff 1 File PerOption Description Jpeg 1 File Option Description SidedUsing the Copy Service Feature Description Advanced Settings Store the Job Stop the JobsXerox Phaser 3635MFP User Guide 127 Store Files from the Workstation To the Internal Drive via the Print DriverXerox Phaser 3635MFP User Guide 129 130 Xerox Phaser 3635MFP User Guide Xerox Phaser 3635MFP User Guide 131 132 Xerox Phaser 3635MFP User Guide New Folder File/Folder ManagementOption Description Open RenameStore to USB 134 Xerox Phaser 3635MFP User Guide Print Files Select the Print Files Feature Print Files from the Internal DriveXerox Phaser 3635MFP User Guide 137 Print Files from the USB Drive Xerox Phaser 3635MFP User Guide 139 Print the Jobs Stop the JobXerox Phaser 3635MFP User Guide 141 Print Files 142 Xerox Phaser 3635MFP User Guide Print Print Procedure Select Print from Your PCXerox Phaser 3635MFP User Guide 145 Select the Custom Size Custom Size PrintingLoad Custom Size Media Print Your Document Printer Drivers CancelDefaults Control OptionsQueue Description Normal Print Delay PrintPaper / Output Secure PrintImage Options Layout / Watermark Advanced Paper and other Media Phaser 3635MFP/S Phaser 3635MFP/X Tray Bypass TrayPreparing Paper for Loading Loading the Paper Trays156 Xerox Phaser 3635MFP User Guide Using the Bypass Tray Press the tray down into place Insert the paper trayLoading the Bypass Tray Envelope Mode Open the rear cover of the machine Lower the green latches on the left and right hand sides Setting the Paper Size Media Specifications Media Guidelines164 Xerox Phaser 3635MFP User Guide Setups Accessing Tools Management Tools Menu OverviewPaper Tray User InterfaceSecurity Settings Feature Feature Options Feature Options Sub-menuNetwork Setup ConnectivitySet Date and Time Tools Device Settings General Set Date & TimeLocalization Greenwich Mean Time OffsetSet Altitude Tools Device Settings General GMT OffsetSet Measurements Tools User Interface General MeasurementsTools Device Settings General Altitude Adjustment Tools User Interface Fax Service Settings Fax SetupFax Transmission Defaults Fax Country Setting Receive DefaultsJunk Fax Telephone Retained Documents PolicyJunk Fax Numbers List FaxTools User Interface Fax Service Settings Mailbox Setup Mailbox SetupLine Configuration Tools User Interface Fax Service Settings Fax ReportError Correction Mode Default Stock Setting up Paper TraysPaper Settings Default Paper SizeTray Confirmation Messages Tray SettingsAuto Tray Reduce/Enlarge Presets Machine PresetsBasic Copying Presets Xerox Phaser 3635MFP User Guide 181 Entry Screen Default Change Default SettingsSet Power Save Duration Times Job Status DefaultAudio Tones Language DefaultTools Device Settings General Language Default and Priority Tone DescriptionSoftware Software ResetTools Device Settings Tests & Resets Software Reset CRU Replacement Defaults Print Cartridge Reorder NotificationCounter Resets Network Accounting Tools Accounting Accounting EnablementAccounting Xerox Standard Accounting XSAForeign Device Interface Tools Security Settings Security SettingsAuthentication Immediate Image Overwrite190 Xerox Phaser 3635MFP User Guide User Interface Tests Machine TestsImage Quality Test Patterns User Interface Button TestDisplay Pixel Test LED Indicator TestAudio Tone Test Video Memory TestReset User Interface Application Checksum VerificationTools Device Settings General Xerox Customer Support Customer Support and Supplies NumbersMail Optional ServicesTools User Interface Service Enablements Network AccountingSetups 196 Xerox Phaser 3635MFP User Guide Maintenance Print Cartridge ConsumablesCustomer Replaceable Units Cartridge, make sure Staple Cartridge Control Panel and Touch Screen Cleaning the MachineDocument Glass and Constant Velocity Transport CVT Glass Duplexing Automatic Document Feeder and Output Tray Specifications Feature Specification Machine SpecificationsMachine Configurations Trays 1 Feature SpecificationDocument Feeder Output Tray Feature Output ModulesElectrical Specifications ConsumptionPrint Feature Feature SpecificationsFax Feature Scan Feature Specifications 210 Xerox Phaser 3635MFP User Guide Troubleshooting Front Fault ClearancePaper Jams RearFront Cover Area Jams Rear Cover Area Duplex Area JamsDocument Jams Feeder Error and Fault CodesErrors & Faults Description Solution Paper Errors & Faults Description Solution OutputAppendix a Disable the Banner Sheet at the Printer Enable/Disable Banner SheetDisable the Banner Sheet in the Print Driver Select Printing PreferencesIndex NumericsRemote Code, Fax Receive Settings Receive Header, Fax Receive SettingsMachine Configurations Receive Mode, Fax Receive Settings Resolution, E-mailXerox Phaser 3635MFP User Guide 221 Index 222 Xerox Phaser 3635MFP User Guide