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Xerox 3635MFP/S manual Error and Fault Codes, Errors & Faults Description Solution Paper, Feeder

Models: 3635MFP/S

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14 Troubleshooting

Error and Fault Codes

If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed on the User Interface screen.

Follow the on-screen prompts to correct the error. If the fault persists, Power Off / Power On.

If the problem persists, call for service.

	Errors & Faults	Description	Solution


Paper	Door Open	The back cover or front	Close the covers until they lock into
Feeder		covers are not securely	place. If fault persists, call service.
		latched.

	Tray Paper Low	Paper supply in tray has run	Load paper in the tray indicated by
		low (fewer than 50 sheets).	the warning message.

	Paper Empty at Tray	The copy paper in the paper	Load paper in the tray indicated by
		tray has run out.	the warning message.

	Paper Empty at Bypass	The copy paper in the bypass	Load paper in the bypass tray.
	Tray	tray has run out.

	Tray Cassette Out	Paper tray is not securely	Close the paper tray until it locks
		closed.	into place.

	Jam from Tray	Copy paper has jammed in	Open the indicated tray and
		the paper tray.	remove the jammed paper.
			Open back and front covers and
			remove jam.
			Ensure the tray is properly loaded
			as overfilling can cause further
			jams.

	Duplex Jam	Copy paper has jammed in	Open the back covers and remove
		the side cover.	the jammed paper.

	Out Bin Full	Output tray is more than 90%	Remove printed material from
		full.	page output area.


CRU	Toner Low	Print cartridge is almost	Open front cover. Remove print
		empty.	cartridge and gently shake it. By
			doing this, printing operations can
			be temporarily resumed.
			Reinstall print cartridge. Close front
			cover. Reorder print cartridge.

	Toner Empty	Print cartridge is empty.	Open front cover.
			Replace with new print cartridge.

Xerox Phaser 3635MFP User Guide

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Xerox 3635MFP/S manual Error and Fault Codes, Errors & Faults Description Solution Paper, Feeder

Contents

Xerox Phaser 3635MFP User Guide AL7 1BU England Table of Contents Mail 103 Setups 165Store to USB Print Files 135Specifications 203 Maintenance 197Troubleshooting 211 Appendix a 217Table of Contents Xerox Phaser 3635MFP User Guide Welcome Introduction Xerox Phaser 3635MFP/SXerox Phaser 3635MFP/X About This Guide Related Information Sources Customer Support Maintenance Information SafetyOperator Accessible Areas Do Not Do These Operational Safety InformationDo These Electrical Supply Electrical Safety InformationSafety Standards Emergency Power OffDisconnect Device Quality StandardsFor Consumables Laser Safety InformationOzone Safety Information CE Mark Product Safety CertificationModel Number EMC InformationFCC Part Welcome XRX-FAXKIT FHA Illegal CopyingWelcome Welcome Energy Star Environmental ComplianceProfessional/Business Environment Product Recycling and DisposalDomestic/Household Environment North AmericaEH&S Contact Information Other CountriesGetting Started Component Location Machine OverviewDocument Feeder, Paper Trays and Output Tray Document Glass, User Interface and Control PanelModels and Components Control Panel Overview Powering on the Machine Carefully pull open the paper tray Loading PaperGetting Started Login /Out Machine Information Machine StatusReport Description Report Description Faults Tools Service InformationSupplies Customizing Your Machine For Further Assistance Getting Started Xerox Phaser 3635MFP User Guide Copy Document Feeder Copy ProcedureLoad the Documents Document Glass Select the FeaturesLayout Adjustment Feature Description CopyImage Quality Output FormatJob Status Screen Enter the QuantityStart the Copy Job Queue Description Stop the Copy Job Copy Reduce/Enlarge CopyCopy Tab Paper Supply Output Sided CopyingLighten / Darken Image QualityOriginal Type Background Suppression Book Copying Layout AdjustmentOriginal Size Edge Erase Image Shift Booklet Creation Output FormatOption Description Sided Originals CoversTransparency Separators Layout Store Job ID Card Copy Server Fax FaxEmbedded Fax Fax Procedure Registration Arrow Embedded Fax Feature Description Basic Faxing Server Fax Feature Description Basic Faxing Feature Description Layout AdjustmentColor Faxing Fax OptionsStop the Fax Job Dial the NumberStart the Fax Job Fax Dialing Options Embedded FaxCharacter Description SwitchPause Private DataAddress Book Address Book SetupOption Description Text Sided ScanningOriginal Type Resolution Embedded Fax Image Quality Color ModeLighten / Darken Background SuppressionSelect the Save button to confirm Color Mode selection Original Size Embedded Fax Layout AdjustmentStore for Polling Embedded Fax OptionsPolling Poll Remote Mailbox Remote PollingPoll Remote Fax Mailboxes Delay SendSend Header Text Documents Option Description Custom Size Fax Sending FeaturesFax Reports Displays the fax jobs in the machine’s memory waiting to Server Fax Lighten/Darken Server Fax Image QualityServer Fax Layout Adjustment Server Fax Options Forward to Email Forward to Fax/E-mail FeaturesForward to Fax Network Scanning Scan Procedure Select Network Scanning Select Network Scanning Template Change Feature SettingsStart the Network Scanning Job Advanced SettingsNetwork Scanning Filing OptionsStop the Network Scanning Job Network Scanning Resources Details Network ScanningTemplates Repositories Template OverviewOutput Color Option Description Full ColorSided Network Scanning 300 x 300 dpi Resolution Description400 x 400 dpi 600 x 600 dpiQuality / File Size Advanced SettingsUpdate Templates Manual Size Input Scan to Edge File Name Filing OptionsAdd File Destinations File FormatDocument Management Fields Network Scanning 102 Xerox Phaser 3635MFP User Guide Mail Mail Procedure Xerox Phaser 3635MFP User Guide 105 Mail To manually enter an e-mail address Feature Description Mail OptionsEnter the Address Details To add recipient addresses using the Address Books Optional information Advanced settingsStart the E-mail Job Stop the E-mail Job Mail Option Description Sided Original Option Description BccOption Description Photo and Text Address List114 Xerox Phaser 3635MFP User Guide Option Description Normal Quality Resolution Description 200 x 200 dpi116 Xerox Phaser 3635MFP User Guide Mail Options Message Reply ToStore to USB Store Files from the Machine Using a USB drive Select the Store to USB FeaturePer Option Description Tiff 1 FileOption Description Sided Option Description Jpeg 1 FileUsing the Copy Service Feature Description Advanced Settings Stop the Jobs Store the JobXerox Phaser 3635MFP User Guide 127 To the Internal Drive via the Print Driver Store Files from the WorkstationXerox Phaser 3635MFP User Guide 129 130 Xerox Phaser 3635MFP User Guide Xerox Phaser 3635MFP User Guide 131 132 Xerox Phaser 3635MFP User Guide Option Description Open File/Folder ManagementNew Folder RenameStore to USB 134 Xerox Phaser 3635MFP User Guide Print Files Print Files from the Internal Drive Select the Print Files FeatureXerox Phaser 3635MFP User Guide 137 Print Files from the USB Drive Xerox Phaser 3635MFP User Guide 139 Stop the Job Print the JobsXerox Phaser 3635MFP User Guide 141 Print Files 142 Xerox Phaser 3635MFP User Guide Print Select Print from Your PC Print ProcedureXerox Phaser 3635MFP User Guide 145 Select the Custom Size Custom Size PrintingLoad Custom Size Media Print Your Document Defaults CancelPrinter Drivers Control OptionsPaper / Output Delay PrintQueue Description Normal Print Secure PrintImage Options Layout / Watermark Advanced Paper and other Media Bypass Tray Phaser 3635MFP/S Phaser 3635MFP/X TrayLoading the Paper Trays Preparing Paper for Loading156 Xerox Phaser 3635MFP User Guide Press the tray down into place Insert the paper tray Using the Bypass TrayLoading the Bypass Tray Envelope Mode Open the rear cover of the machine Lower the green latches on the left and right hand sides Setting the Paper Size Media Guidelines Media Specifications164 Xerox Phaser 3635MFP User Guide Setups Accessing Tools Paper Tray Tools Menu OverviewManagement User InterfaceNetwork Setup Feature Feature Options Feature Options Sub-menuSecurity Settings ConnectivityLocalization Tools Device Settings General Set Date & TimeSet Date and Time Greenwich Mean Time OffsetSet Measurements Tools Device Settings General GMT OffsetSet Altitude Tools User Interface General MeasurementsTools Device Settings General Altitude Adjustment Tools User Interface Fax Service Settings Fax SetupFax Transmission Defaults Receive Defaults Fax Country SettingJunk Fax Junk Fax Numbers List Retained Documents PolicyTelephone FaxLine Configuration Mailbox SetupTools User Interface Fax Service Settings Mailbox Setup Tools User Interface Fax Service Settings Fax ReportError Correction Mode Paper Settings Setting up Paper TraysDefault Stock Default Paper SizeTray Confirmation Messages Tray SettingsAuto Tray Reduce/Enlarge Presets Machine PresetsBasic Copying Presets Xerox Phaser 3635MFP User Guide 181 Set Power Save Duration Times Change Default SettingsEntry Screen Default Job Status DefaultTools Device Settings General Language Default and Priority Language DefaultAudio Tones Tone DescriptionSoftware Software ResetTools Device Settings Tests & Resets Software Reset Print Cartridge Reorder Notification CRU Replacement DefaultsCounter Resets Accounting Tools Accounting Accounting EnablementNetwork Accounting Xerox Standard Accounting XSAForeign Device Interface Authentication Security SettingsTools Security Settings Immediate Image Overwrite190 Xerox Phaser 3635MFP User Guide Image Quality Test Patterns Machine TestsUser Interface Tests User Interface Button TestAudio Tone Test LED Indicator TestDisplay Pixel Test Video Memory TestApplication Checksum Verification Reset User InterfaceCustomer Support and Supplies Numbers Tools Device Settings General Xerox Customer SupportTools User Interface Service Enablements Optional ServicesMail Network AccountingSetups 196 Xerox Phaser 3635MFP User Guide Maintenance Print Cartridge ConsumablesCustomer Replaceable Units Cartridge, make sure Staple Cartridge Control Panel and Touch Screen Cleaning the MachineDocument Glass and Constant Velocity Transport CVT Glass Duplexing Automatic Document Feeder and Output Tray Specifications Machine Configurations Machine SpecificationsFeature Specification Trays 1 Feature SpecificationDocument Feeder Output Modules Output Tray FeatureConsumption Electrical SpecificationsPrint Feature Feature SpecificationsFax Feature Scan Feature Specifications 210 Xerox Phaser 3635MFP User Guide Troubleshooting Paper Jams Fault ClearanceFront RearRear Cover Area Duplex Area Jams Front Cover Area JamsDocument Jams Feeder Error and Fault CodesErrors & Faults Description Solution Paper Output Errors & Faults Description SolutionAppendix a Disable the Banner Sheet in the Print Driver Enable/Disable Banner SheetDisable the Banner Sheet at the Printer Select Printing PreferencesNumerics IndexMachine Configurations Receive Mode, Fax Receive Settings Receive Header, Fax Receive SettingsRemote Code, Fax Receive Settings Resolution, E-mailXerox Phaser 3635MFP User Guide 221 Index 222 Xerox Phaser 3635MFP User Guide