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Xerox 3635MFP/S manual Front Cover Area Jams, Rear Cover Area Duplex Area Jams

Models: 3635MFP/S

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14 Troubleshooting

Front Cover Area Jams

1.Press on both the front cover latches on the sides of the machine to open the front cover.

Front cover latches

2.Remove the print cartridge (refer to Print Cartridge on page 198) and remove any jammed paper.

3.Replace the print cartridge and close the front cover door.

4.Open the paper trays and remove any jammed paper.

5.Close the paper tray.

Rear Cover Area (Duplex Area) Jams

1.Open the machine rear covers and release the green rear cover support. Remove any jammed paper in the duplex area.

Duplex area

Fuser door latch

Rear cover support

Xerox Phaser 3635MFP User Guide

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Xerox 3635MFP/S manual Front Cover Area Jams, Rear Cover Area Duplex Area Jams

Contents

Xerox Phaser 3635MFP User Guide AL7 1BU England Table of Contents Print Files 135 Setups 165Mail 103 Store to USBAppendix a 217 Maintenance 197Specifications 203 Troubleshooting 211Table of Contents Xerox Phaser 3635MFP User Guide Welcome Xerox Phaser 3635MFP/S Xerox Phaser 3635MFP/XIntroduction About This Guide Related Information Sources Customer Support Safety Operator Accessible AreasMaintenance Information Operational Safety Information Do TheseDo Not Do These Electrical Supply Electrical Safety InformationQuality Standards Emergency Power OffSafety Standards Disconnect DeviceLaser Safety Information Ozone Safety InformationFor Consumables CE Mark Product Safety CertificationEMC Information FCC PartModel Number Welcome XRX-FAXKIT FHA Illegal CopyingWelcome Welcome Energy Star Environmental ComplianceNorth America Product Recycling and DisposalProfessional/Business Environment Domestic/Household EnvironmentEH&S Contact Information Other CountriesGetting Started Document Glass, User Interface and Control Panel Machine OverviewComponent Location Document Feeder, Paper Trays and Output TrayModels and Components Control Panel Overview Powering on the Machine Carefully pull open the paper tray Loading PaperGetting Started Login /Out Machine Information Machine StatusReport Description Report Description Faults Service Information SuppliesTools Customizing Your Machine For Further Assistance Getting Started Xerox Phaser 3635MFP User Guide Copy Copy Procedure Load the DocumentsDocument Feeder Document Glass Select the FeaturesOutput Format Feature Description CopyLayout Adjustment Image QualityEnter the Quantity Start the Copy JobJob Status Screen Queue Description Stop the Copy Job Copy Copy Copy TabReduce/Enlarge Paper Supply Output Sided CopyingImage Quality Original TypeLighten / Darken Background Suppression Book Copying Layout AdjustmentOriginal Size Edge Erase Image Shift Booklet Creation Output FormatCovers Transparency SeparatorsOption Description Sided Originals Layout Store Job ID Card Copy Fax Embedded FaxServer Fax Fax Procedure Registration Arrow Embedded Fax Feature Description Basic Faxing Fax Options Feature Description Layout AdjustmentServer Fax Feature Description Basic Faxing Color FaxingDial the Number Start the Fax JobStop the Fax Job Fax Dialing Options Embedded FaxPrivate Data SwitchCharacter Description PauseAddress Book Address Book SetupSided Scanning Original TypeOption Description Text Resolution Background Suppression Color ModeEmbedded Fax Image Quality Lighten / DarkenSelect the Save button to confirm Color Mode selection Original Size Embedded Fax Layout AdjustmentEmbedded Fax Options PollingStore for Polling Remote Polling Poll Remote FaxPoll Remote Mailbox Delay Send Send Header TextMailboxes Documents Fax Sending Features Fax ReportsOption Description Custom Size Displays the fax jobs in the machine’s memory waiting to Server Fax Lighten/Darken Server Fax Image QualityServer Fax Layout Adjustment Server Fax Options Forward to Fax/E-mail Features Forward to FaxForward to Email Network Scanning Scan Procedure Select Network Scanning Select Network Scanning Template Change Feature SettingsFiling Options Advanced SettingsStart the Network Scanning Job Network ScanningStop the Network Scanning Job Network Scanning Resources Network Scanning TemplatesDetails Option Description Full Color Template OverviewRepositories Output ColorSided Network Scanning 600 x 600 dpi Resolution Description300 x 300 dpi 400 x 400 dpiQuality / File Size Advanced SettingsUpdate Templates Manual Size Input Scan to Edge File Name Filing OptionsFile Format Document Management FieldsAdd File Destinations Network Scanning 102 Xerox Phaser 3635MFP User Guide Mail Mail Procedure Xerox Phaser 3635MFP User Guide 105 Mail Feature Description Mail Options Enter the Address DetailsTo manually enter an e-mail address To add recipient addresses using the Address Books Advanced settings Start the E-mail JobOptional information Stop the E-mail Job Mail Option Description Sided Original Option Description BccOption Description Photo and Text Address List114 Xerox Phaser 3635MFP User Guide Option Description Normal Quality Resolution Description 200 x 200 dpi116 Xerox Phaser 3635MFP User Guide Mail Options Message Reply ToStore to USB Store Files from the Machine Using a USB drive Select the Store to USB FeaturePer Option Description Tiff 1 FileOption Description Sided Option Description Jpeg 1 FileUsing the Copy Service Feature Description Advanced Settings Stop the Jobs Store the JobXerox Phaser 3635MFP User Guide 127 To the Internal Drive via the Print Driver Store Files from the WorkstationXerox Phaser 3635MFP User Guide 129 130 Xerox Phaser 3635MFP User Guide Xerox Phaser 3635MFP User Guide 131 132 Xerox Phaser 3635MFP User Guide Rename File/Folder ManagementOption Description Open New FolderStore to USB 134 Xerox Phaser 3635MFP User Guide Print Files Print Files from the Internal Drive Select the Print Files FeatureXerox Phaser 3635MFP User Guide 137 Print Files from the USB Drive Xerox Phaser 3635MFP User Guide 139 Stop the Job Print the JobsXerox Phaser 3635MFP User Guide 141 Print Files 142 Xerox Phaser 3635MFP User Guide Print Select Print from Your PC Print ProcedureXerox Phaser 3635MFP User Guide 145 Custom Size Printing Load Custom Size MediaSelect the Custom Size Print Your Document Control Options CancelDefaults Printer DriversSecure Print Delay PrintPaper / Output Queue Description Normal PrintImage Options Layout / Watermark Advanced Paper and other Media Bypass Tray Phaser 3635MFP/S Phaser 3635MFP/X TrayLoading the Paper Trays Preparing Paper for Loading156 Xerox Phaser 3635MFP User Guide Press the tray down into place Insert the paper tray Using the Bypass TrayLoading the Bypass Tray Envelope Mode Open the rear cover of the machine Lower the green latches on the left and right hand sides Setting the Paper Size Media Guidelines Media Specifications164 Xerox Phaser 3635MFP User Guide Setups Accessing Tools User Interface Tools Menu OverviewPaper Tray ManagementConnectivity Feature Feature Options Feature Options Sub-menuNetwork Setup Security SettingsGreenwich Mean Time Offset Tools Device Settings General Set Date & TimeLocalization Set Date and TimeTools User Interface General Measurements Tools Device Settings General GMT OffsetSet Measurements Set AltitudeTools Device Settings General Altitude Adjustment Fax Setup Fax Transmission DefaultsTools User Interface Fax Service Settings Receive Defaults Fax Country SettingJunk Fax Fax Retained Documents PolicyJunk Fax Numbers List TelephoneTools User Interface Fax Service Settings Fax Report Mailbox SetupLine Configuration Tools User Interface Fax Service Settings Mailbox SetupError Correction Mode Default Paper Size Setting up Paper TraysPaper Settings Default StockTray Settings Auto TrayTray Confirmation Messages Machine Presets Basic Copying PresetsReduce/Enlarge Presets Xerox Phaser 3635MFP User Guide 181 Job Status Default Change Default SettingsSet Power Save Duration Times Entry Screen DefaultTone Description Language DefaultTools Device Settings General Language Default and Priority Audio TonesSoftware Reset Tools Device Settings Tests & Resets Software ResetSoftware Print Cartridge Reorder Notification CRU Replacement DefaultsCounter Resets Xerox Standard Accounting XSA Tools Accounting Accounting EnablementAccounting Network AccountingForeign Device Interface Immediate Image Overwrite Security SettingsAuthentication Tools Security Settings190 Xerox Phaser 3635MFP User Guide User Interface Button Test Machine TestsImage Quality Test Patterns User Interface TestsVideo Memory Test LED Indicator TestAudio Tone Test Display Pixel TestApplication Checksum Verification Reset User InterfaceCustomer Support and Supplies Numbers Tools Device Settings General Xerox Customer SupportNetwork Accounting Optional ServicesTools User Interface Service Enablements MailSetups 196 Xerox Phaser 3635MFP User Guide Maintenance Consumables Customer Replaceable UnitsPrint Cartridge Cartridge, make sure Staple Cartridge Cleaning the Machine Document Glass and Constant Velocity Transport CVT GlassControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Trays 1 Feature Specification Machine SpecificationsMachine Configurations Feature SpecificationDocument Feeder Output Modules Output Tray FeatureConsumption Electrical SpecificationsFeature Specifications Fax FeaturePrint Feature Scan Feature Specifications 210 Xerox Phaser 3635MFP User Guide Troubleshooting Rear Fault ClearancePaper Jams FrontRear Cover Area Duplex Area Jams Front Cover Area JamsDocument Jams Error and Fault Codes Errors & Faults Description Solution PaperFeeder Output Errors & Faults Description SolutionAppendix a Select Printing Preferences Enable/Disable Banner SheetDisable the Banner Sheet in the Print Driver Disable the Banner Sheet at the PrinterNumerics IndexResolution, E-mail Receive Header, Fax Receive SettingsMachine Configurations Receive Mode, Fax Receive Settings Remote Code, Fax Receive SettingsXerox Phaser 3635MFP User Guide 221 Index 222 Xerox Phaser 3635MFP User Guide