Document Jams | Xerox 3635MFP/S manual

14 Troubleshooting

WARNING: The metallic surfaces in the fuser area are hot. Please use caution when removing paper jams from this area and avoid touching any metallic surfaces

2.Slide the green fuser door latch to the right and open the fuser door to gain access to the inside of the fuser module. Remove any jammed paper.

3.Carefully close the fuser door. Ensure there is an audible click as the fuser door latch slides back into position.

4.Close the rear cover door.

Document Jams

1. Remove all the documents from the document feeder and document glass.

2.Lift the document handler cover and remover any jammed paper.

3.Close the document handler cover.

4.Re-order the documents as at the start of the job and reload. The documents will be recycled automatically to recover the job integrity.

NOTE: If the paper is fed from the bypass tray, refer to Front Cover Area Jams on page 213 for clearance instructions.

NOTE: If you are unable to clear the

fault, contact your local Xerox Welcome and Support Centre for assistance (refer to Customer Support and Supplies Numbers in the Setups chapter on page 194.).

214	Xerox Phaser 3635MFP User Guide

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Xerox 3635MFP/S manual Document Jams

Contents

Xerox Phaser 3635MFP User Guide AL7 1BU England Table of Contents Setups 165 Mail 103Store to USB Print Files 135 Maintenance 197 Specifications 203Troubleshooting 211 Appendix a 217 Table of Contents Xerox Phaser 3635MFP User Guide Welcome Xerox Phaser 3635MFP/X Xerox Phaser 3635MFP/SIntroduction About This Guide Related Information Sources Customer Support Operator Accessible Areas SafetyMaintenance Information Do These Operational Safety InformationDo Not Do These Electrical Safety Information Electrical Supply Emergency Power Off Safety StandardsDisconnect Device Quality Standards Ozone Safety Information Laser Safety InformationFor Consumables Product Safety Certification CE Mark FCC Part EMC InformationModel Number Welcome XRX-FAXKIT Illegal Copying FHA Welcome Welcome Environmental Compliance Energy Star Product Recycling and Disposal Professional/Business EnvironmentDomestic/Household Environment North America Other Countries EH&S Contact Information Getting Started Machine Overview Component LocationDocument Feeder, Paper Trays and Output Tray Document Glass, User Interface and Control Panel Models and Components Control Panel Overview Powering on the Machine Loading Paper Carefully pull open the paper tray Getting Started Login /Out Machine Status Machine Information Report Description Report Description Faults Supplies Service InformationTools Customizing Your Machine For Further Assistance Getting Started Xerox Phaser 3635MFP User Guide Copy Load the Documents Copy ProcedureDocument Feeder Select the Features Document Glass Feature Description Copy Layout AdjustmentImage Quality Output Format Start the Copy Job Enter the QuantityJob Status Screen Queue Description Stop the Copy Job Copy Copy Tab CopyReduce/Enlarge Paper Supply Sided Copying Output Original Type Image QualityLighten / Darken Background Suppression Layout Adjustment Book Copying Original Size Edge Erase Image Shift Output Format Booklet Creation Transparency Separators CoversOption Description Sided Originals Layout Store Job ID Card Copy Embedded Fax FaxServer Fax Fax Procedure Registration Arrow Embedded Fax Feature Description Basic Faxing Feature Description Layout Adjustment Server Fax Feature Description Basic FaxingColor Faxing Fax Options Start the Fax Job Dial the NumberStop the Fax Job Fax Embedded Fax Dialing Options Switch Character DescriptionPause Private Data Address Book Setup Address Book Original Type Sided ScanningOption Description Text Resolution Color Mode Embedded Fax Image QualityLighten / Darken Background Suppression Select the Save button to confirm Color Mode selection Embedded Fax Layout Adjustment Original Size Polling Embedded Fax OptionsStore for Polling Poll Remote Fax Remote PollingPoll Remote Mailbox Send Header Text Delay SendMailboxes Documents Fax Reports Fax Sending FeaturesOption Description Custom Size Displays the fax jobs in the machine’s memory waiting to Server Fax Server Fax Image Quality Lighten/Darken Server Fax Layout Adjustment Server Fax Options Forward to Fax Forward to Fax/E-mail FeaturesForward to Email Network Scanning Scan Procedure Select Network Scanning Change Feature Settings Select Network Scanning Template Advanced Settings Start the Network Scanning JobNetwork Scanning Filing Options Stop the Network Scanning Job Network Scanning Resources Templates Network ScanningDetails Template Overview RepositoriesOutput Color Option Description Full Color Sided Network Scanning Resolution Description 300 x 300 dpi400 x 400 dpi 600 x 600 dpi Advanced Settings Quality / File Size Update Templates Manual Size Input Scan to Edge Filing Options File Name Document Management Fields File FormatAdd File Destinations Network Scanning 102 Xerox Phaser 3635MFP User Guide Mail Mail Procedure Xerox Phaser 3635MFP User Guide 105 Mail Enter the Address Details Feature Description Mail OptionsTo manually enter an e-mail address To add recipient addresses using the Address Books Start the E-mail Job Advanced settingsOptional information Stop the E-mail Job Mail Option Description Bcc Option Description Sided Original Address List Option Description Photo and Text 114 Xerox Phaser 3635MFP User Guide Resolution Description 200 x 200 dpi Option Description Normal Quality 116 Xerox Phaser 3635MFP User Guide Mail Options Reply To Message Store to USB Store Files from the Machine Select the Store to USB Feature Using a USB drive Option Description Tiff 1 File Per Option Description Jpeg 1 File Option Description Sided Using the Copy Service Feature Description Advanced Settings Store the Job Stop the Jobs Xerox Phaser 3635MFP User Guide 127 Store Files from the Workstation To the Internal Drive via the Print Driver Xerox Phaser 3635MFP User Guide 129 130 Xerox Phaser 3635MFP User Guide Xerox Phaser 3635MFP User Guide 131 132 Xerox Phaser 3635MFP User Guide File/Folder Management Option Description OpenNew Folder Rename Store to USB 134 Xerox Phaser 3635MFP User Guide Print Files Select the Print Files Feature Print Files from the Internal Drive Xerox Phaser 3635MFP User Guide 137 Print Files from the USB Drive Xerox Phaser 3635MFP User Guide 139 Print the Jobs Stop the Job Xerox Phaser 3635MFP User Guide 141 Print Files 142 Xerox Phaser 3635MFP User Guide Print Print Procedure Select Print from Your PC Xerox Phaser 3635MFP User Guide 145 Load Custom Size Media Custom Size PrintingSelect the Custom Size Print Your Document Cancel DefaultsPrinter Drivers Control Options Delay Print Paper / OutputQueue Description Normal Print Secure Print Image Options Layout / Watermark Advanced Paper and other Media Phaser 3635MFP/S Phaser 3635MFP/X Tray Bypass Tray Preparing Paper for Loading Loading the Paper Trays 156 Xerox Phaser 3635MFP User Guide Using the Bypass Tray Press the tray down into place Insert the paper tray Loading the Bypass Tray Envelope Mode Open the rear cover of the machine Lower the green latches on the left and right hand sides Setting the Paper Size Media Specifications Media Guidelines 164 Xerox Phaser 3635MFP User Guide Setups Accessing Tools Tools Menu Overview Paper TrayManagement User Interface Feature Feature Options Feature Options Sub-menu Network SetupSecurity Settings Connectivity Tools Device Settings General Set Date & Time LocalizationSet Date and Time Greenwich Mean Time Offset Tools Device Settings General GMT Offset Set MeasurementsSet Altitude Tools User Interface General Measurements Tools Device Settings General Altitude Adjustment Fax Transmission Defaults Fax SetupTools User Interface Fax Service Settings Fax Country Setting Receive Defaults Junk Fax Retained Documents Policy Junk Fax Numbers ListTelephone Fax Mailbox Setup Line ConfigurationTools User Interface Fax Service Settings Mailbox Setup Tools User Interface Fax Service Settings Fax Report Error Correction Mode Setting up Paper Trays Paper SettingsDefault Stock Default Paper Size Auto Tray Tray SettingsTray Confirmation Messages Basic Copying Presets Machine PresetsReduce/Enlarge Presets Xerox Phaser 3635MFP User Guide 181 Change Default Settings Set Power Save Duration TimesEntry Screen Default Job Status Default Language Default Tools Device Settings General Language Default and PriorityAudio Tones Tone Description Tools Device Settings Tests & Resets Software Reset Software ResetSoftware CRU Replacement Defaults Print Cartridge Reorder Notification Counter Resets Tools Accounting Accounting Enablement AccountingNetwork Accounting Xerox Standard Accounting XSA Foreign Device Interface Security Settings AuthenticationTools Security Settings Immediate Image Overwrite 190 Xerox Phaser 3635MFP User Guide Machine Tests Image Quality Test PatternsUser Interface Tests User Interface Button Test LED Indicator Test Audio Tone TestDisplay Pixel Test Video Memory Test Reset User Interface Application Checksum Verification Tools Device Settings General Xerox Customer Support Customer Support and Supplies Numbers Optional Services Tools User Interface Service EnablementsMail Network Accounting Setups 196 Xerox Phaser 3635MFP User Guide Maintenance Customer Replaceable Units ConsumablesPrint Cartridge Cartridge, make sure Staple Cartridge Document Glass and Constant Velocity Transport CVT Glass Cleaning the MachineControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Machine Specifications Machine ConfigurationsFeature Specification Trays 1 Feature Specification Document Feeder Output Tray Feature Output Modules Electrical Specifications Consumption Fax Feature Feature SpecificationsPrint Feature Scan Feature Specifications 210 Xerox Phaser 3635MFP User Guide Troubleshooting Fault Clearance Paper JamsFront Rear Front Cover Area Jams Rear Cover Area Duplex Area Jams Document Jams Errors & Faults Description Solution Paper Error and Fault CodesFeeder Errors & Faults Description Solution Output Appendix a Enable/Disable Banner Sheet Disable the Banner Sheet in the Print DriverDisable the Banner Sheet at the Printer Select Printing Preferences Index Numerics Receive Header, Fax Receive Settings Machine Configurations Receive Mode, Fax Receive SettingsRemote Code, Fax Receive Settings Resolution, E-mail Xerox Phaser 3635MFP User Guide 221 Index 222 Xerox Phaser 3635MFP User Guide