Errors & Faults Description Solution, Output | Xerox 3635MFP/S

14 Troubleshooting

	Errors & Faults	Description	Solution


	Print cartridge Not	The print cartridge is not	Install the print cartridge.
	Installed	installed, or is not installed	If already installed, check it has
		correctly.	been installed correctly.
			If problem persists, call for service.

	Toner Supplying Error	Toner is not being supplied	Check the print cartridge is
		correctly.	installed securely.

	Invalid Toner Cartridge	The installed print cartridge is	Check the print cartridge and install
		not a valid Xerox cartridge.	a valid Xerox cartridge if
			necessary.
			If problem persists, call for service.


Output	Full Stack	Output tray full.	Remove printed material from
			Output tray.

	Staple Cartridge Not	Staple cartridge not installed.	Install staple cartridge.
	Installed

	Stapler Fault	Stapler unit does not work.	Open stapler door and check the
			stapler. Close stapler door.
			If the fault persists, Power Off /
			Power On.
			If the problem persists, call for
			service.


DADF	DADF Jam	The loaded document has	Open DADF cover and remove
		jammed in the DADF.	jammed media.

	Load Document	You have attempted to set up	Load document in DADF.
		a job with document not	If already loaded, remove and
		loaded or incorrectly loaded	reload.
		in the DADF.

216	Xerox Phaser 3635MFP User Guide

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Xerox 3635MFP/S manual Errors & Faults Description Solution, Output

Contents

Xerox Phaser 3635MFP User Guide AL7 1BU England Table of Contents Store to USB Setups 165Mail 103 Print Files 135 Troubleshooting 211 Maintenance 197Specifications 203 Appendix a 217 Table of Contents Xerox Phaser 3635MFP User Guide Welcome Xerox Phaser 3635MFP/S Xerox Phaser 3635MFP/XIntroduction About This Guide Related Information Sources Customer Support Safety Operator Accessible AreasMaintenance Information Operational Safety Information Do TheseDo Not Do These Electrical Safety Information Electrical Supply Disconnect Device Emergency Power OffSafety Standards Quality Standards Laser Safety Information Ozone Safety InformationFor Consumables Product Safety Certification CE Mark EMC Information FCC PartModel Number Welcome XRX-FAXKIT Illegal Copying FHA Welcome Welcome Environmental Compliance Energy Star Domestic/Household Environment Product Recycling and DisposalProfessional/Business Environment North America Other Countries EH&S Contact Information Getting Started Document Feeder, Paper Trays and Output Tray Machine OverviewComponent Location Document Glass, User Interface and Control Panel Models and Components Control Panel Overview Powering on the Machine Loading Paper Carefully pull open the paper tray Getting Started Login /Out Machine Status Machine Information Report Description Report Description Faults Service Information SuppliesTools Customizing Your Machine For Further Assistance Getting Started Xerox Phaser 3635MFP User Guide Copy Copy Procedure Load the DocumentsDocument Feeder Select the Features Document Glass Image Quality Feature Description CopyLayout Adjustment Output Format Enter the Quantity Start the Copy JobJob Status Screen Queue Description Stop the Copy Job Copy Copy Copy TabReduce/Enlarge Paper Supply Sided Copying Output Image Quality Original TypeLighten / Darken Background Suppression Layout Adjustment Book Copying Original Size Edge Erase Image Shift Output Format Booklet Creation Covers Transparency SeparatorsOption Description Sided Originals Layout Store Job ID Card Copy Fax Embedded FaxServer Fax Fax Procedure Registration Arrow Embedded Fax Feature Description Basic Faxing Color Faxing Feature Description Layout AdjustmentServer Fax Feature Description Basic Faxing Fax Options Dial the Number Start the Fax JobStop the Fax Job Fax Embedded Fax Dialing Options Pause SwitchCharacter Description Private Data Address Book Setup Address Book Sided Scanning Original TypeOption Description Text Resolution Lighten / Darken Color ModeEmbedded Fax Image Quality Background Suppression Select the Save button to confirm Color Mode selection Embedded Fax Layout Adjustment Original Size Embedded Fax Options PollingStore for Polling Remote Polling Poll Remote FaxPoll Remote Mailbox Delay Send Send Header TextMailboxes Documents Fax Sending Features Fax ReportsOption Description Custom Size Displays the fax jobs in the machine’s memory waiting to Server Fax Server Fax Image Quality Lighten/Darken Server Fax Layout Adjustment Server Fax Options Forward to Fax/E-mail Features Forward to FaxForward to Email Network Scanning Scan Procedure Select Network Scanning Change Feature Settings Select Network Scanning Template Network Scanning Advanced SettingsStart the Network Scanning Job Filing Options Stop the Network Scanning Job Network Scanning Resources Network Scanning TemplatesDetails Output Color Template OverviewRepositories Option Description Full Color Sided Network Scanning 400 x 400 dpi Resolution Description300 x 300 dpi 600 x 600 dpi Advanced Settings Quality / File Size Update Templates Manual Size Input Scan to Edge Filing Options File Name File Format Document Management FieldsAdd File Destinations Network Scanning 102 Xerox Phaser 3635MFP User Guide Mail Mail Procedure Xerox Phaser 3635MFP User Guide 105 Mail Feature Description Mail Options Enter the Address DetailsTo manually enter an e-mail address To add recipient addresses using the Address Books Advanced settings Start the E-mail JobOptional information Stop the E-mail Job Mail Option Description Bcc Option Description Sided Original Address List Option Description Photo and Text 114 Xerox Phaser 3635MFP User Guide Resolution Description 200 x 200 dpi Option Description Normal Quality 116 Xerox Phaser 3635MFP User Guide Mail Options Reply To Message Store to USB Store Files from the Machine Select the Store to USB Feature Using a USB drive Option Description Tiff 1 File Per Option Description Jpeg 1 File Option Description Sided Using the Copy Service Feature Description Advanced Settings Store the Job Stop the Jobs Xerox Phaser 3635MFP User Guide 127 Store Files from the Workstation To the Internal Drive via the Print Driver Xerox Phaser 3635MFP User Guide 129 130 Xerox Phaser 3635MFP User Guide Xerox Phaser 3635MFP User Guide 131 132 Xerox Phaser 3635MFP User Guide New Folder File/Folder ManagementOption Description Open Rename Store to USB 134 Xerox Phaser 3635MFP User Guide Print Files Select the Print Files Feature Print Files from the Internal Drive Xerox Phaser 3635MFP User Guide 137 Print Files from the USB Drive Xerox Phaser 3635MFP User Guide 139 Print the Jobs Stop the Job Xerox Phaser 3635MFP User Guide 141 Print Files 142 Xerox Phaser 3635MFP User Guide Print Print Procedure Select Print from Your PC Xerox Phaser 3635MFP User Guide 145 Custom Size Printing Load Custom Size MediaSelect the Custom Size Print Your Document Printer Drivers CancelDefaults Control Options Queue Description Normal Print Delay PrintPaper / Output Secure Print Image Options Layout / Watermark Advanced Paper and other Media Phaser 3635MFP/S Phaser 3635MFP/X Tray Bypass Tray Preparing Paper for Loading Loading the Paper Trays 156 Xerox Phaser 3635MFP User Guide Using the Bypass Tray Press the tray down into place Insert the paper tray Loading the Bypass Tray Envelope Mode Open the rear cover of the machine Lower the green latches on the left and right hand sides Setting the Paper Size Media Specifications Media Guidelines 164 Xerox Phaser 3635MFP User Guide Setups Accessing Tools Management Tools Menu OverviewPaper Tray User Interface Security Settings Feature Feature Options Feature Options Sub-menuNetwork Setup Connectivity Set Date and Time Tools Device Settings General Set Date & TimeLocalization Greenwich Mean Time Offset Set Altitude Tools Device Settings General GMT OffsetSet Measurements Tools User Interface General Measurements Tools Device Settings General Altitude Adjustment Fax Setup Fax Transmission DefaultsTools User Interface Fax Service Settings Fax Country Setting Receive Defaults Junk Fax Telephone Retained Documents PolicyJunk Fax Numbers List Fax Tools User Interface Fax Service Settings Mailbox Setup Mailbox SetupLine Configuration Tools User Interface Fax Service Settings Fax Report Error Correction Mode Default Stock Setting up Paper TraysPaper Settings Default Paper Size Tray Settings Auto TrayTray Confirmation Messages Machine Presets Basic Copying PresetsReduce/Enlarge Presets Xerox Phaser 3635MFP User Guide 181 Entry Screen Default Change Default SettingsSet Power Save Duration Times Job Status Default Audio Tones Language DefaultTools Device Settings General Language Default and Priority Tone Description Software Reset Tools Device Settings Tests & Resets Software ResetSoftware CRU Replacement Defaults Print Cartridge Reorder Notification Counter Resets Network Accounting Tools Accounting Accounting EnablementAccounting Xerox Standard Accounting XSA Foreign Device Interface Tools Security Settings Security SettingsAuthentication Immediate Image Overwrite 190 Xerox Phaser 3635MFP User Guide User Interface Tests Machine TestsImage Quality Test Patterns User Interface Button Test Display Pixel Test LED Indicator TestAudio Tone Test Video Memory Test Reset User Interface Application Checksum Verification Tools Device Settings General Xerox Customer Support Customer Support and Supplies Numbers Mail Optional ServicesTools User Interface Service Enablements Network Accounting Setups 196 Xerox Phaser 3635MFP User Guide Maintenance Consumables Customer Replaceable UnitsPrint Cartridge Cartridge, make sure Staple Cartridge Cleaning the Machine Document Glass and Constant Velocity Transport CVT GlassControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Feature Specification Machine SpecificationsMachine Configurations Trays 1 Feature Specification Document Feeder Output Tray Feature Output Modules Electrical Specifications Consumption Feature Specifications Fax FeaturePrint Feature Scan Feature Specifications 210 Xerox Phaser 3635MFP User Guide Troubleshooting Front Fault ClearancePaper Jams Rear Front Cover Area Jams Rear Cover Area Duplex Area Jams Document Jams Error and Fault Codes Errors & Faults Description Solution PaperFeeder Errors & Faults Description Solution Output Appendix a Disable the Banner Sheet at the Printer Enable/Disable Banner SheetDisable the Banner Sheet in the Print Driver Select Printing Preferences Index Numerics Remote Code, Fax Receive Settings Receive Header, Fax Receive SettingsMachine Configurations Receive Mode, Fax Receive Settings Resolution, E-mail Xerox Phaser 3635MFP User Guide 221 Index 222 Xerox Phaser 3635MFP User Guide