Xerox PE220 manual Problem Possible Cause and Solution

9 Troubleshooting

Problem	Possible Cause and Solution
The machine	Check if your machine is attached to your computer. Make
doesn’t appear	sure that it is connected properly via the USB port and is
on the scanners	turned on.
list.	Check if the scanner driver for your machine is installed in your
	system.
	• Open MFP Configurator, switch to Scanners configuration,
	then press Drivers. Make sure that driver with a name
	corresponding to your machine's name is listed in the
	window.
	Check the MFP port is not busy. Functional components of
	MFP (printer and scanner) share the same I/O interface (MFP
	port) and multiple components may be trying to use the MFP
	port at the same time. Only one component at a time is allowed
	to control the MFP. Any other component attempting to use the
	MFP will receive the “device busy” message. This can usually
	happen while starting scan procedure, and appropriate
	message box displays.
	• To identify the source of the problem, you should open MFP
	ports configuration and select the port assigned to your
	scanner. The symbol /dev/mfp0 corresponds to LP:0
	designation displayed in the scanners’ options; /dev/mfp1
	relates to LP:1, and so on. USB ports start at /dev/mfp4, so
	scanner on USB:0 relates to /dev/mfp4 respectively and so
	forth sequentially. In the Selected port pane you can see if
	the port is occupied by another component. If this is the
	case, you should wait for current job to finish or press the
	Release port button to cancel the current job.
The machine	Check if a document is loaded into the machine.
doesn’t scan.	Check if your machine is connected to the computer. Make
	sure if it is connected properly if I/O error is reported while
	scanning.
	Check the MFP port is not busy. Functional components of
	MFP (printer and scanner) share the same I/O interface (MFP
	port) and multiple components may be trying to use the MFP
	port at the same time. Only one component at a time is allowed
	to control the MFP. Any other component attempting to use the
	MFP will receive the “device busy” message.
The machine	To identify the source of the problem, you should open MFP
doesn’t scan.	ports configuration and select the port assigned to your
(continued)	scanner. MFP port’s symbol /dev/mfp0 corresponds to LP:0
	designation displayed in the scanners’ options, /dev/mfp1
	relates to LP:1 and so on. USB ports start at /dev/mfp4, so
	scanner on USB:0 relates to /dev/mfp4 respectively and so
	forth sequentially. In the Selected port pane you can see if the
	port is occupied by some other application. If this is the case,
	you should wait for current job to finish or press the Release
	port button to cancel the current job.

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