Xerox PE220 manual Solving Other Problems, Paper Feeding Problems, Condition Suggested solutions

9 Troubleshooting

Solving Other Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper Feeding Problems

Condition	Suggested solutions
Paper is jammed	Clear the paper jam. See Clearing Paper Jams on
during printing.	page 9-4.
Paper sticks together.	Ensure that there is not too much paper in the tray. The
	tray can hold up to 150 sheets of paper, depending on
	the thickness of your paper.
	Make sure that you are using the correct type of paper.
	See Paper Specifications on page 10-6.
	Remove paper from the tray and flex or fan the paper.
	Humid conditions may cause some paper to stick
	together.
Multiple sheets of	Different types of paper may be stacked in the tray. Load
paper do not feed.	paper of only one type, size, and weight.
	If multiple sheets have caused a paper jam, clear the
	paper jam. See Clearing Paper Jams on page 9-4.
Paper does not feed	Remove any obstructions inside the machine.
into the machine.	Paper has not been loaded correctly. Remove paper from
	the tray and reload it correctly.
	There is too much paper in the tray. Remove excess
	paper from the tray.
	The paper is too thick. Use only paper that meets the
	specifications required by the machine. See Paper
	Specifications on page 10-6.
The paper keeps	There is too much paper in the tray. Remove excess
jamming.	paper from the tray. If you are printing on special
	materials, use one sheet of paper at a time.
	An incorrect type of paper is being used. Use only paper
	that meets the specifications required by the machine.
	See Paper Specifications on page 10-6.
	There may be debris inside the machine. Open the front
	door and remove the debris.
Transparencies stick	Use only transparencies specifically designed for laser
together in the paper	printers. Remove each transparency as it exits from the
exit.	machine.
Envelopes skew or	Ensure that the paper guides are against both sides of
fail to feed correctly.	the envelope.

9-12 Xerox PE220