Xerox PE220 Cartridge, referring to Replacing the Smart Kit Print, Cleaning the Scan Unit on

9 Troubleshooting

Condition	Suggested solutions
Faxes are not received	Fax mode should be selected.
automatically.	Make sure that there is paper in the tray.
	Check to see if the display shows “Memory Full”.
The machine does not	Make sure that the document is loaded in the ADF or on
send.	the document glass.
	“TX” should show up on the display.
	Check the fax machine you are sending to, to see if it
	can receive your fax.
The incoming fax has	The fax machine sending you the fax may be faulty.
blank spaces or is of	A noisy phone line can cause line errors.
poor-quality.	Check your machine by making a copy.
	The print cartridge may be empty. Replace the print
	cartridge, referring to Replacing the Smart Kit ® Print
	Cartridge on page 8-7.
Some of the words on	The fax machine sending you the fax had a temporary
an incoming fax are	document jam.
stretched.
There are lines on the	Check your scanning glass for marks and clean it. See
documents you send.	Cleaning the Scan Unit on page 8-5.
The machine dials a	The other fax machine may be turned off, out of paper,
number, but a	or cannot answer incoming calls. Contact the other
connection with the	machine operator to resolve the problem.
other fax machine fails.
Documents are not	There may not be enough memory to store the
stored in memory.	document. If the display shows a “Memory Full”
	message, delete from memory any documents you no
	longer need and then try again to store the document.
Blank areas appear at	You may have chosen the wrong paper settings in the
the bottom of each	user option setting. For details about paper settings, see
page or on other	Selecting Print Materials on page 3-2.
pages, with a small
strip of text at the top.

9-22 Xerox PE220