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Xerox PE220 manual Common Macintosh Problems, Problems in Printer Setup Utility

Models: PE220

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9 Troubleshooting

Common Macintosh Problems

Problems in Printer Setup Utility

Problem	Possible Cause and Solution

After you click Add	Software is not installed correctly. Uninstall and then
and Select USB, the	reinstall the software. See Printing on page 5-1.
error message "driver	Make sure that you are using a USB cable.
not installed" is
displayed in the
Product List Window.

Your product is not	Make sure that the cables are connected correctly and
listed in the Product	the printer is turned on.
List Window after you	Check if “Ready” appears on the control panel display. If
click Add and Select	not, clear the problem depending on the error message;
USB.	see Clearing LCD Error Messages on page 9-8.
	Make sure that the correct printer driver has been
	selected from the Product List Window after you click Add
	and Select USB.

9-26	Xerox PE220

Image 184

Xerox PE220 manual Common Macintosh Problems, Problems in Printer Setup Utility, See Clearing LCD Error Messages on

Contents

WorkCentre PE220 User Guide 708P88184AL7 1BU England Getting Started WelcomePaper Handling Copying PrintingScanning MaintenanceFaxing Troubleshooting SpecificationsWelcome Related Information Sources About This GuideConvention Description Example Component location Getting to know your machineFront View Rear View Feature Description Details see Setting the Favorite Copy Option onControl Panel Functions 109Feature Description Special Features Customer Support Safety Notes Electrical SupplyMaintenance Operator Accessible AreasCleaning Your Product Laser Safety Information Operational Safety InformationDisconnect Device Do TheseOzone Safety Information Maintenance InformationDo Not Do These Product Safety Certification For ConsumablesRadio Frequency Emissions United States, Canada, Europe, Australia/New ZealandRegulatory Information CE MarkFor Fax Function FAX Send Header RequirementsData Coupler Information Canada Europe Environmental Compliance CanadaEnergy Star Environmental ChoiceIllegal Copies Canada Other countries Mercury Safety Product Recycling and DisposalEuropean Union Weee Directive 2002/96/EC Domestic/Household EnvironmentGetting Started Unpacking the machine Selecting a Location Clearance SpaceInstalling the Smart Kit Print Cartridge Getting Started Loading Paper Getting Started Making Connections For Users in the UKFor Users in Germany For Users in France Getting Started Switching On the Machine Installing Printer Software System RequirementsPrinter Driver Features PrintingSetting the Machine ID Setting LanguageSetting Country Changing the Display Language and CountryEntering Characters Using the Number Keypad Setting the Date and Time Changing Numbers or NamesInserting a Pause Keypad Letters and NumbersChanging the Clock Mode Setting Sounds Setting the Paper Size and TypeSpeaker, Ringer, Key Sound, and Alarm Sound Speaker Volume Toner Save Mode Using the Save ModesPower Save Mode 3Paper Handling Paper Type, Input Sources, and Capacities Selecting Print MaterialsPaper Type Input Tray/Capacity Guidelines for Paper and Special Materials Paper Handling Using the Paper Tray Using the Manual TrayCopy Output Tray Copying Loading Paper for Copying Making CopiesPreparing a Document Making Copies on the Document Glass Making Copies from the Automatic Document Feeder Basic Copy Features Selecting Copy OptionsLighten/Darken Original TypeCopy Quantity Reduce/EnlargePress Reduce/Enlarge Special Copy Features Clone CopyingAuto Fit Copying Collation CopyingID Card Copying Up or 4 Up Copying Poster CopyingCopying Changing the Default Settings Copy SetupSetting the Time Out Option Setting the Favorite Copy Option Printing Canceling a Print Job Printing a DocumentInstalling Printer Software in Windows Installing Printer SoftwarePrinting Click Continue Printing Printing Printing a Document Basic PrintingSelect your printer driver from the Name drop-down list Printer Settings Select Printers and Faxes Select your printer driver iconPaper Tab Layout TabChoose Multiple Pages per Side and Poster Enter the custom name you want to use Enter the paper size Graphics Tab Darkness Other Features Tab About TabPrinter Tab Using a Favorite SettingFavorites drop down list. The printer is now Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters 2x2Printing a Reduced or Enlarged Document Using an Existing Watermark Using WatermarksFitting Your Document to a Selected Paper Size Creating a Watermark Editing a Watermark Deleting a WatermarkWhat is an Overlay? Using OverlaysCreating a New Page Overlay Using a Page Overlay Click the Other Features tabLoad Overlay window Deleting a Page OverlayClick Delete Overlay Setting Up a Host Computer Setting Up a Client ComputerSharing the Printer Locally Check the Share this printer boxUsing ControlCentre Printing Scan Settings Tab Firmware Update Tab Group dialUsing Your Printer in Linux Installing the MFP DriverGetting Started System RequirementsInstalling the MFP Driver SoftwareUninstalling the MFP Driver Opening the MFP Configurator Using the MFP ConfiguratorClick Uninstall Printers Configuration Printers TabClasses Tab Classes tab shows a list of available printer classesScanners Configuration MFP Ports ConfigurationConfiguring Printer Properties Sharing Ports Between Printers and ScannersPrinting from Applications Printing Files Scanning a Document Click PropertiesDrag the pointer to set the image area to be scanned Xerox PE220 You can use the following tools to edit the image Using Your Machine with a Macintosh Installing Software for MacintoshInstall the Printer driver Uninstalling the Printer driverUninstalling the Scan driver Double-click the Xerox ScanThru Installer iconSetting Up the Printer PrintingFor a USB-connected Macintosh Printing a DocumentChanging Printer Settings Layout SettingPrinter Features Setting Scanning Printing Multiple Pages on One Sheet of PaperScanning Scanning Basics Scanning From the Control Panel to an ApplicationScanning Process with TWAIN-enabled Software Scanning Using the WIA Driver Faxing Setting Up the Fax System Changing the Fax Setup optionsAvailable Fax Setup Options Option DescriptionRange from 0 to 9. See Receiving Manually Using an Extension Telephone on page 7-12 for more informationMode on This feature, see Receiving Faxes Using the DrpdDetails, see Receiving Faxes Using the Drpd Mode on Sending a Fax To fax a document using the Automatic Document Feeder ADFLoading a Document Adjusting the Document Resolution To fax a document from the document glassMode Recommended for Sending a Fax AutomaticallyFaxing Confirming Transmission Automatic RedialingAbout Receiving Modes Receiving a FaxLoading Paper for Receiving Faxes Receiving Manually in Tel Mode Receiving Automatically in Fax ModeReceiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd ModeReceiving Faxes in the Memory Sending a Fax using a Speed Dial Number Automatic DialingSpeed Dialing Storing a Number for Speed DialingFaxing Editing Group Dial Numbers Searching Sequentially through the Memory Searching for a Number in MemoryPress Phone Book Printing a Phonebook List Searching with a Particular First LetterOther Ways to Fax Sending Broadcast FaxesSending a Delayed Fax Sending a Priority Fax Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving ModePrinting Reports Power Failure Report Junk Fax Number ListMulti-communication Report Printing a ReportChanging Setting Options Using Advanced Fax SettingsAdvanced Fax Setting Options Secure Receiving Mode on All Delete optionMaintenance Clearing the Memory Cleaning the Outside Cleaning Your MachineCleaning the Inside Maintenance Cleaning the Scan Unit Maintaining the Smart Kit Print Cartridge Smart Kit Print Cartridge StorageExpected Cartridge Life Redistributing Print Cartridge TonerReplacing the Smart Kit Print Cartridge Setting the Notify Toner OptionUse the handle on the cartridge to avoid touching this area Cleaning the Drum Consumables and Replacement Parts Items Yield AverageReplacing the ADF Rubber Pad Troubleshooting Clearing Document Jams Input MisfeedExit Misfeed Tray Clearing Paper JamsMessage Location of Jam Go to Manual Tray Fuser Area or Around the Print CartridgePaper Exit Area Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested SolutionsSmart Kit Print Cartridge Clearing Document Jams onDisplay Meaning Suggested Solutions ECM Mode Error Correction Mode onInstalling the Smart Kit Print Cartridge onDialing on Fuser Area or AroundRedistributing Print Cartridge Toner on Stop/Clear buttonPaper Feeding Problems Solving Other ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutionsInstalling the Smart Kit Print Paper Jams onPrinting chapter on Properties , click the Details tabSee Redistributing Print Cartridge Printing Quality Problems Clean the cartridge Cleaning the Drum on page 8-8. After Replacing the Smart Kit Print Cartridge onSmart Kit Print Cartridge on Kit Print Cartridge onCondition Cleaning the Inside on Black pagesCopying Problems See Cleaning the Scan Unit onScanning Problems Phonebook List onCartridge, referring to Replacing the Smart Kit Print Cleaning the Scan Unit onSelecting Print Materials on Common Linux Problems Problem Possible Cause and SolutionProblem Possible Cause and Solution Problem Possible Cause and Solution Problems in Printer Setup Utility Common Macintosh ProblemsSee Clearing LCD Error Messages on Specifications General Specifications LCDScanner and Copier Specifications Printer Specifications SPL GDIFacsimile Specifications Paper Specifications OverviewSupported Sizes of Paper JIS B5Guidelines for Using Paper Paper SpecificationsSymptom Problem with Paper Solution Category SpecificationsPaper Storage Environment Paper Output CapacityOutput Location Capacity Envelopes with Double Side Seams EnvelopesMinimum Maximum Labels Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope StorageTransparencies Numerics CopyingInstalling USB Volume, adjust