Common Macintosh Problems | Xerox PE220 guide

9 Troubleshooting

Common Macintosh Problems

Problems in Printer Setup Utility

Problem	Possible Cause and Solution

After you click Add	Software is not installed correctly. Uninstall and then
and Select USB, the	reinstall the software. See Printing on page 5-1.
error message "driver	Make sure that you are using a USB cable.
not installed" is
displayed in the
Product List Window.

Your product is not	Make sure that the cables are connected correctly and
listed in the Product	the printer is turned on.
List Window after you	Check if “Ready” appears on the control panel display. If
click Add and Select	not, clear the problem depending on the error message;
USB.	see Clearing LCD Error Messages on page 9-8.
	Make sure that the correct printer driver has been
	selected from the Product List Window after you click Add
	and Select USB.

9-26	Xerox PE220

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Xerox PE220 manual Common Macintosh Problems, Problems in Printer Setup Utility, See Clearing LCD Error Messages on

Contents

WorkCentre PE220 User Guide 708P88184 AL7 1BU England Getting Started WelcomePaper Handling Copying Printing Scanning MaintenanceFaxing Troubleshooting Specifications Welcome Related Information Sources About This GuideConvention Description Example Component location Getting to know your machineFront View Rear View Feature Description Details see Setting the Favorite Copy Option onControl Panel Functions 109 Feature Description Special Features Customer Support Safety Notes Electrical Supply Maintenance Operator Accessible AreasCleaning Your Product Laser Safety Information Operational Safety InformationDisconnect Device Do These Ozone Safety Information Maintenance InformationDo Not Do These Product Safety Certification For ConsumablesRadio Frequency Emissions United States, Canada, Europe, Australia/New Zealand Regulatory Information CE MarkFor Fax Function FAX Send Header Requirements Data Coupler Information Canada Europe Environmental Compliance CanadaEnergy Star Environmental Choice Illegal Copies Canada Other countries Mercury Safety Product Recycling and DisposalEuropean Union Weee Directive 2002/96/EC Domestic/Household Environment Getting Started Unpacking the machine Selecting a Location Clearance Space Installing the Smart Kit Print Cartridge Getting Started Loading Paper Getting Started Making Connections For Users in the UK For Users in Germany For Users in France Getting Started Switching On the Machine Installing Printer Software System Requirements Printer Driver Features Printing Setting the Machine ID Setting LanguageSetting Country Changing the Display Language and Country Entering Characters Using the Number Keypad Setting the Date and Time Changing Numbers or NamesInserting a Pause Keypad Letters and Numbers Changing the Clock Mode Setting Sounds Setting the Paper Size and TypeSpeaker, Ringer, Key Sound, and Alarm Sound Speaker Volume Toner Save Mode Using the Save ModesPower Save Mode 3Paper Handling Paper Type, Input Sources, and Capacities Selecting Print MaterialsPaper Type Input Tray/Capacity Guidelines for Paper and Special Materials Paper Handling Using the Paper Tray Using the Manual Tray Copy Output Tray Copying Loading Paper for Copying Making CopiesPreparing a Document Making Copies on the Document Glass Making Copies from the Automatic Document Feeder Basic Copy Features Selecting Copy OptionsLighten/Darken Original Type Copy Quantity Reduce/EnlargePress Reduce/Enlarge Special Copy Features Clone Copying Auto Fit Copying Collation CopyingID Card Copying Up or 4 Up Copying Poster Copying Copying Changing the Default Settings Copy SetupSetting the Time Out Option Setting the Favorite Copy Option Printing Canceling a Print Job Printing a Document Installing Printer Software in Windows Installing Printer Software Printing Click Continue Printing Printing Printing a Document Basic PrintingSelect your printer driver from the Name drop-down list Printer Settings Select Printers and Faxes Select your printer driver icon Paper Tab Layout TabChoose Multiple Pages per Side and Poster Enter the custom name you want to use Enter the paper size Graphics Tab Darkness Other Features Tab About Tab Printer Tab Using a Favorite SettingFavorites drop down list. The printer is now Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters 2x2 Printing a Reduced or Enlarged Document Using an Existing Watermark Using WatermarksFitting Your Document to a Selected Paper Size Creating a Watermark Editing a Watermark Deleting a Watermark What is an Overlay? Using OverlaysCreating a New Page Overlay Using a Page Overlay Click the Other Features tab Load Overlay window Deleting a Page OverlayClick Delete Overlay Setting Up a Host Computer Setting Up a Client ComputerSharing the Printer Locally Check the Share this printer box Using ControlCentre Printing Scan Settings Tab Firmware Update Tab Group dial Using Your Printer in Linux Installing the MFP DriverGetting Started System Requirements Installing the MFP Driver Software Uninstalling the MFP Driver Opening the MFP Configurator Using the MFP ConfiguratorClick Uninstall Printers Configuration Printers Tab Classes Tab Classes tab shows a list of available printer classes Scanners Configuration MFP Ports Configuration Configuring Printer Properties Sharing Ports Between Printers and Scanners Printing from Applications Printing Files Scanning a Document Click Properties Drag the pointer to set the image area to be scanned Xerox PE220 You can use the following tools to edit the image Using Your Machine with a Macintosh Installing Software for MacintoshInstall the Printer driver Uninstalling the Printer driver Uninstalling the Scan driver Double-click the Xerox ScanThru Installer icon Setting Up the Printer PrintingFor a USB-connected Macintosh Printing a Document Changing Printer Settings Layout Setting Printer Features Setting Scanning Printing Multiple Pages on One Sheet of Paper Scanning Scanning Basics Scanning From the Control Panel to an Application Scanning Process with TWAIN-enabled Software Scanning Using the WIA Driver Faxing Setting Up the Fax System Changing the Fax Setup optionsAvailable Fax Setup Options Option Description Range from 0 to 9. See Receiving Manually Using an Extension Telephone on page 7-12 for more information Mode on This feature, see Receiving Faxes Using the DrpdDetails, see Receiving Faxes Using the Drpd Mode on Sending a Fax To fax a document using the Automatic Document Feeder ADFLoading a Document Adjusting the Document Resolution To fax a document from the document glass Mode Recommended for Sending a Fax Automatically Faxing Confirming Transmission Automatic Redialing About Receiving Modes Receiving a FaxLoading Paper for Receiving Faxes Receiving Manually in Tel Mode Receiving Automatically in Fax ModeReceiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory Sending a Fax using a Speed Dial Number Automatic DialingSpeed Dialing Storing a Number for Speed Dialing Faxing Editing Group Dial Numbers Searching Sequentially through the Memory Searching for a Number in MemoryPress Phone Book Printing a Phonebook List Searching with a Particular First Letter Other Ways to Fax Sending Broadcast Faxes Sending a Delayed Fax Sending a Priority Fax Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving Mode Printing Reports Power Failure Report Junk Fax Number ListMulti-communication Report Printing a Report Changing Setting Options Using Advanced Fax SettingsAdvanced Fax Setting Options Secure Receiving Mode on All Delete option Maintenance Clearing the Memory Cleaning the Outside Cleaning Your MachineCleaning the Inside Maintenance Cleaning the Scan Unit Maintaining the Smart Kit Print Cartridge Smart Kit Print Cartridge StorageExpected Cartridge Life Redistributing Print Cartridge Toner Replacing the Smart Kit Print Cartridge Setting the Notify Toner OptionUse the handle on the cartridge to avoid touching this area Cleaning the Drum Consumables and Replacement Parts Items Yield Average Replacing the ADF Rubber Pad Troubleshooting Clearing Document Jams Input Misfeed Exit Misfeed Tray Clearing Paper JamsMessage Location of Jam Go to Manual Tray Fuser Area or Around the Print Cartridge Paper Exit Area Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested SolutionsSmart Kit Print Cartridge Clearing Document Jams on Display Meaning Suggested Solutions ECM Mode Error Correction Mode on Installing the Smart Kit Print Cartridge onDialing on Fuser Area or Around Redistributing Print Cartridge Toner on Stop/Clear button Paper Feeding Problems Solving Other ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutionsInstalling the Smart Kit Print Paper Jams on Printing chapter on Properties , click the Details tab See Redistributing Print Cartridge Printing Quality Problems Clean the cartridge Cleaning the Drum on page 8-8. After Replacing the Smart Kit Print Cartridge onSmart Kit Print Cartridge on Kit Print Cartridge on Condition Cleaning the Inside on Black pages Copying Problems See Cleaning the Scan Unit on Scanning Problems Phonebook List on Cartridge, referring to Replacing the Smart Kit Print Cleaning the Scan Unit onSelecting Print Materials on Common Linux Problems Problem Possible Cause and Solution Problem Possible Cause and Solution Problem Possible Cause and Solution Problems in Printer Setup Utility Common Macintosh ProblemsSee Clearing LCD Error Messages on Specifications General Specifications LCD Scanner and Copier Specifications Printer Specifications SPL GDI Facsimile Specifications Paper Specifications Overview Supported Sizes of Paper JIS B5 Guidelines for Using Paper Paper SpecificationsSymptom Problem with Paper Solution Category Specifications Paper Storage Environment Paper Output CapacityOutput Location Capacity Envelopes with Double Side Seams EnvelopesMinimum Maximum Labels Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope Storage Transparencies Numerics Copying Installing USB Volume, adjust