Xerox PE220 manual Printing Problems, Condition Possible cause Suggested solutions, Paper Jams on

9 Troubleshooting

Printing Problems

Condition	Possible cause	Suggested solutions
The machine	The machine is not	Check the power cord connections.
does not print.	receiving power.	Check the power switch and the
		power source.
	The machine is not	Select your printer as your default
	selected as the default	printer in your Windows.
	printer.
	Check the machine for	After locating the problem, clear it.
	the following:	Close the door.
	The front door is not
	closed.	Clear the paper jam. See Clearing
	Paper is jammed.
		Paper Jams on page 9-4.
	No paper is loaded.	Load paper. See Loading Paper on
	The print cartridge is not	page 3-5.
		Install the print cartridge. See
	installed.	Installing the Smart Kit ® Print
		Cartridge on page 2-4.
		If a printer system error occurs,
		contact your service representative.
	The connection cable	Disconnect the printer cable and
	between the computer	reconnect it.
	and the machine is not
	connected properly.
	The connection cable	If possible, attach the cable to
	between the computer	another computer that is working
	and the machine is	properly and print a job. You can
	defective.	also try using a different printer
		cable.
	The port setting is	Check the Windows printer setting to
	incorrect.	make sure that the print job is sent to
		the correct port, for example, LPT1.
		If the computer has more than one
		port, make sure that the machine is
		attached to the correct one.
	The machine may be	Check the printer properties to
	configured incorrectly.	ensure that all of the print settings
		are correct.
	The printer driver may	Repair the printer software. For
	be incorrectly installed.	details, refer to Printing chapter
		on page 5-1.
	The machine is	Check the display message on the
	malfunctioning.	control panel to see if the machine is
		indicating a system error.

Xerox PE220 9-13