Chapter 24 Troubleshooting
MES-2110 User’s Guide 209
I cannot see or access the Login screen in the Web Configurator.
1Make sure you are using the correct IP address.
The default IP address is 192.168.1.1.
If you changed the IP address, use the new IP address.
If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the MES-2110.
2Check the hardware connections, and make sure the LEDs are behaving as
expected. See Section 3.4 on page 35.
3Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled.
4Make sure your computer is in the same subnet as the MES-2110. (If you know
that there are routers between your computer and the MES-2110, skip this step.)
5Reset the device to its factory defaults, and try to access the MES-2110 with the
default IP address. See Section 5.6 on page 59.
6If the problem continues, contact the vendor, or try one of the advanced
suggestions.
Advanced Suggestions
Try to access the MES-2110 using another service, such as Telnet or over the
console port. If you can access the MES-2110, check the remote management
settings to find out why the MES-2110 does not respond to HTTP.
Some possible reasons for being unable to connect over the in-band management
ports are that you:
1Deleted the management VLAN (default is VLAN 1).
2Deleted all port-based VLANs with the CPU port as a member. The “CPU port” is
the management port of the MES-2110.
3Filtered all traffic to the CPU port.
4Disabled all ports.
5Misconfigured the text configuration file.
6Prevented all services from accessing the MES-2110.