Chapter 26 Troubleshooting

26.6 Advanced Features

I can log in, but I cannot see some of the screens or fields in the Web Configurator.

You may be accessing the Web Configurator in Basic mode. Some screens and fields are available only in Advanced mode. Use the Maintenance > Config Mode screen to select Advanced mode.

You may be accessing the Web Configurator in AP Mode. Some screens and fields are available only in Router Mode. Use the Maintenance > Sys OP Mode screen to select Router Mode.

I set up URL keyword blocking, but I can still access a website that should be blocked.

Make sure that you select the Enable URL Keyword Blocking check box in the Content Filtering screen. Make sure that the keywords that you type are listed in the Keyword List.

If a keyword that is listed in the Keyword List is not blocked when it is found in a URL, customize the keyword blocking using commands. See Section 14.6.1 on page 194.

I can access the Internet, but I cannot open my network folders.

In the Network > LAN > Advanced screen, make sure Allow between LAN and WAN is checked. This is not checked by default to keep the LAN secure.

If you still cannot access a network folder, make sure your account has access rights to the folder you are trying to open.

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