ZyXEL Communications wireless n gigbit router zyxel manual 307, Advanced Suggestions

Chapter 26 Troubleshooting

1The default password is 1234.

2If this does not work, you have to reset the device to its factory defaults. See Section 26.4 on page 310.

I cannot see or access the Login screen in the Web Configurator.

1Make sure you are using the correct IP address.

•The default IP address is 192.168.1.1.

•If you changed the IP address (Section 7.3 on page 102), use the new IP address.

•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don’t know the IP address of my NBG-460N.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.

3Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix A on page 321.

4Make sure your computer is in the same subnet as the NBG-460N. (If you know that there are routers between your computer and the NBG-460N, skip this step.)

•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 7.3 on page 102.

•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the NBG-460N. See Section 7.3 on page 102.

5Reset the device to its factory defaults, and try to access the NBG-460N with the default IP address. See Section 7.3 on page 102.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•Try to access the NBG-460N using another service, such as Telnet. If you can access the NBG-460N, check the remote management settings and firewall rules to find out why the NBG-460N does not respond to HTTP.

•If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.

NBG-460N User’s Guide

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