Troubleshooting, Hear an Error Beep | ABC Office Alpha 583cx

CHAPTER 10

Troubleshooting

Select and follow the procedure which best describes what is happening.

Error Codes

You may see these errors on the display. This table explains what they are and how to fix them.

Table 20
The error message...	Do this...

P R I N T E R	Paper jam or printer failure
E R R O R	Misoperation
C L E R K #	Enter clerk number
E R R O R	Communication error

I Hear an Error Beep

Some error beeps are normal. See Error Codes on page 31 for more information about error codes.

1Press the Clear key.

2Turn the Mode key to the PRG, REG, X or Z position you were in before you got the error.

Alpha 583cx User’s Guide

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ABC Office Alpha 583cx manual Troubleshooting, Hear an Error Beep, Error message Do this

Contents

Contents Contents Alpha 583cx User’s Guide Running Reports Alpha 583cx User’s Guide Iii 100 101 102 103104 105 121 124125 127 Welcome Before Starting What is in the Box? Customer Service WebsiteImportant Phone Numbers Welcome Getting Started Plugging in and Putting in the Batteries Getting Started To get the cash register ready to use To install the paper roll Installing the Paper RollInstalling the Paper Roll Getting Started Installing the Barcode ReaderTo install and program the barcode reader To set the time Example 2 To program 945 P.M Setting the Date And TimeSetting the Date And Time Programming the Sales Tax For this tax rate Programming Department Keys Programming Department Keys To open and close the display Getting To Know the Cash RegisterOpening and Closing the Customer Display Opening and Closing the Customer Display This code Appears when Getting To Know the Cash Register Using the Mode Key AreaThis setting Does this Using the Keyboard Using the Keyboard To open the cash drawer without making a sale Using the Cash DrawerTo lock and unlock the cash drawer using the key To open the cash drawer using the emergency lever Using the Accessory DrawerUsing the Accessory Drawer Setting Up Your Cash Register the Basics Using the Displays Clerk Display Setting Alphanumeric DescriptionsSetting Alphanumeric Descriptions Alphanumeric Code Chart Setting Up Your Cash Register the BasicsNumber Numbers Alpha 583cx User’s Guide Use this table for punctuation and foreign characters Using Single Width Characters Using Double Wide CharactersAbout Programming Numbers in Logo Messages Normal Size Programming a Store Logo or a Commercial Message Store Logo Worksheet International Coffees Check key Setting the Commercial Message in the Footer Setting Clerk Numbers and Names Setting Clerk Numbers and Names Return key To use clerk numbers Example 6 Clerk #1 has a passcode Setting the Machine Number Using the Clerk SystemSetting the Machine Number To use the Clerk System Example 9 If the PRG/Z password is Setting X and Manager PasswordsTo set manager passwords Example 8 To set the X password as To print the Quick Start Program Confirmation Report Printing the Quick Start Program Confirmation ReportPrinting the Quick Start Program Confirmation Report Before Going to Register Mode Error Codes Clearing an ErrorError Codes This error Means this Half System Clear Setting Up Your Cash Register Advanced Press this To specify this See this Setting Up Your Cash Register AdvancedTo program department keys 00 to Setting Standard and Gallonage Mode Programming Multiple and Single ItemsProgramming High Digit Lock-out Hdlo This number Means this This tax status Number Means this Programming Tax StatusThis number From this To this Assigning Department Number Keys Programming Department Preset PriceIf you do not need a preset price, enter 0 as the price Programming Department Names Alphanumeric Code Chart Code Character Number Special Characters and Punctuation Programming Scrolling Messages Message Number Message Type This message shows Programming Scrolling Message Display Times Setting the Off MessageTo program the Off message time setting Setting the Mode Message Setting the Sales Message Start and Stop TimesTo program the Mode message time setting To program the Sales message start time setting To program the Idle message pattern Setting the Idle MessagesTo program the Idle message display after the time appears Setting the Amount of Time Letters Appear in the Display Programming the Credit KeysTo program the amount of time letters appears Press this number To specify Press this key To get this letter Programming PLU Descriptions Programming PLUs without a Barcode Reader Programming PLUs with the Barcode Reader Programming PLU Descriptions Setting the Decimal Points This decimal point Looks like Setting the Rounding Rates Setting the Rounding RatesProgramming Discounts Programming Minus Percentage Discounts Programming Coupon Discounts Programming Discounts Number Taxable by To charge Method To program the Coupon key Programming Plus Percentage Add-ons See page 96 to ring up a coupon sale programmed with Method Programming Flag Options Programming Flag Options This Flag Set Number Sets these actions Setting Up Your Cash Register Advanced PST1 PST2 PST3 Setting Up Your Cash Register Advanced Programming Flag Options Ringing up Sales and Using Training Mode Ringing up Sales Alpha 583cx User’s Guide Using Training Mode Ringing up Sales and Using Training ModeRinging up Sales with the Barcode Reader To ring up sales with the barcode reader To stop Training mode Using Training ModeTo start Training mode Programming Complex Tax Rates Setting the Tax Rates Setting the Tax Rates Programming Complex Tax Rates To program a VAT tax rate commonly used in Europe To program a Second VAT tax rate Example 25 5% To run a program confirmation report Running ReportsRunning the Program Confirmation Report Running the Program Confirmation Report Running the Department Confirmation Report Running the PLU Confirmation ReportRunning Reports To run a department confirmation report Running the Department Sales Report Running Management ReportsRunning the Department Sales Report To run a Department sales report About X Readings About Z Readings About Management Reports Running a Cash-In-Drawer ReportRunning Management Reports To run a Cash-In-Drawer report Running a Clerk Report Running a Financial ReportFinancial Reading must be closed out in the Z position To print a Financial report To take a weekly or monthly financial report Z2 or Financial Report ExampleTo run a duplicate Z report To reset the Z1 counter Running Management Reports To reset the Z2 counter To reset the grand totalRunning an Hourly Report To print a Department Range report Running PLU Reports Maintenance and Options Optional Accessories Installing a New Paper RollMaintenance and Options To put the paper in the paper roll Using the Battery System Using the Battery System Aside Ordering Accessories Part Number Error message Do this TroubleshootingHear an Error Beep If Clerk E12 Displays In REG 1 or REG 2 Modes Sec code error appears in PRG, X or Z modesPE Printer Error Register Does Not Work at All Opening the Drawer When There is no PowerTroubleshooting Half System Clear Full System ClearIf Nothing Helps Half System Clear Examples Alpha 583cx User’s Guide Sample Receipt Examples Code Means this Transaction CodesTransaction Codes Adding Tax to a Non-Taxable Department Cash Sale With Tendering Change Cash Sale Without Tendering Change Cash Sale Without Tendering ChangeCharge Sale Coupon Discount Sale To ring a coupon discount sale Credit Return Credit SaleDept Shift Key Credit Return To ring an item without charging tax Exempting Tax On An ItemExempting Tax on the Entire Sale Gallonage Sales Transaction Gallonage Sales TransactionMinus Percentage Discount Sale Multiplication of a Department Unit Price Multiplication Sale Multiplying By a Fraction Multiplying By a FractionNo-Sale Function PLU Sale Overriding a PLU SalePaid-Out Sale PLU Sale With PLU Description Plus Percentage SalePLU Sale With PLU Description Alpha 583cx User’s Guide 103 Registering a Reference Number Received-On-Account SaleRegistering a Department Unit Price Return Sale Split Tendering SaleReturn Sale To register a reference number Alpha 583cx User’s Guide 105 Use the Error-Correct /Void Key Temporarily Overriding a PLU Price Voiding a Department Preset Price Voiding a Coupon SaleVoiding a Coupon Sale Alpha 583cx User’s Guide 107 Voiding a Department Preset with a Coupon Discount Voiding a Department Preset with a Minus Percentage Discount Voiding a Multiplication of a Department Preset Price Voiding a Minus Percentage Discount SaleVoiding a Minus Percentage Discount Sale Alpha 583cx User’s Guide 109 Voiding a Multiplication Sale Voiding a PLU Multiplication Sale Voiding a PLU Sale Voiding a PLU Sale with a Coupon DiscountVoiding a PLU Sale Alpha 583cx User’s Guide 111 Voiding a Plu Sale with a Minus Percentage Discount Voiding a PLU Sale with a Plus Percentage Rate Voiding a Plus Percentage Sale Voiding a SaleVoiding a Plus Percentage Sale Example 67 Void a $1.00 item in Department To void a sale Calculating State Tax Table Codes Calculating Your Tax Alpha 583cx User’s Guide 115 Calculating Your TaxTo calculate your tax rate Appendix a Calculating State Tax Table Codes Type Press Appears as Alpha 583cx User’s Guide 117 Example Tax Chart Worksheet Alpha 583cx User’s Guide 119 Programming the State Tax To program Flag GST/PST System for CanadaCanadian Tax Programming Example Press 00001 + Subtotal/w/TAX + 0* + Dept Key Canadian Tax Programming Example Alpha 583cx User’s Guide 123 Product Information Specifications and SafetyFeature Description Alpha 583cx User’s Guide 125 Safety NoticeSafety Notice Alpha 583cx User’s Guide 127 Description TablesDescription Tables Appendix C Product Information Alpha 583cx User’s Guide 129 Index Index Alpha 583cx User’s Guide 131 132 133