Manuals / ABC Office / Computer Equipment / Cash Register

ABC Office Alpha 583cx Register Does Not Work at All, Opening the Drawer When There is no Power

Models: Alpha 583cx

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Chapter 10: Troubleshooting

5If there is a FUNCTION error and an E appears on the display, press the

Clear key.

6If an FUNCTION error continues to appear, turn the Mode key to the last position (PRG, REG, X or Z) you were in before the error appeared.

If the last position you were in was REG, turn the Mode key to the REG position and press the Clear key, then press the Amount Tend Total, Check, or Charge key to complete a pending sale.

If your last position was PRG, turn the Mode key to the PRG position and press the Clear key.

7As a last resort, follow the directions for a Full System Clear. See Full System Clear on page 89.

The Register Does Not Work at All

1Be sure the cash register is plugged into a working electrical outlet and no other electrical device is using the same power source. Another electrical motor on the same circuit can keep the cash register from working properly.

•If error still persists, perform a Half System Clear procedure. See Half System Clear on page 89.

•As a last resort, perform a Full System Clear procedure. See Full System Clear on page 89.

2If needed, contact the ABC Office Customer Support hotline at 1-800-658-8788 for additional assistance.

Opening the Drawer When There is no Power

If there is no power and you need to open the drawer, make sure the drawer is unlocked by using the 515 Drawer key.

1With your hands on the cash drawer, carefully tip the front of the register up. Underneath the cash register, toward the back of the register, you see a small lever.

2Push the lever in the only direction it will move. The cash drawer opens.

88	Alpha 583cx User’s Guide

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ABC Office Alpha 583cx manual Register Does Not Work at All, Opening the Drawer When There is no Power, Troubleshooting

Contents

Contents Contents Alpha 583cx User’s GuideRunning Reports Alpha 583cx User’s Guide Iii100 101104 102103 105125 121124 127Welcome Before StartingImportant Phone Numbers What is in the Box?Customer Service Website WelcomeGetting Started Plugging in and Putting in the BatteriesGetting Started To get the cash register ready to use Installing the Paper Roll Installing the Paper RollTo install the paper roll To install and program the barcode reader Installing the Barcode ReaderGetting Started Setting the Date And Time Setting the Date And TimeTo set the time Example 2 To program 945 P.M Programming the Sales Tax For this tax rateProgramming Department Keys Programming Department KeysOpening and Closing the Customer Display Getting To Know the Cash RegisterTo open and close the display Opening and Closing the Customer Display This code Appears whenThis setting Does this Using the Mode Key AreaGetting To Know the Cash Register Using the Keyboard Using the KeyboardTo lock and unlock the cash drawer using the key Using the Cash DrawerTo open the cash drawer without making a sale Using the Accessory Drawer Using the Accessory DrawerTo open the cash drawer using the emergency lever Setting Up Your Cash Register the Basics Using the DisplaysSetting Alphanumeric Descriptions Setting Alphanumeric DescriptionsClerk Display Number Alphanumeric Code ChartSetting Up Your Cash Register the Basics Numbers Alpha 583cx User’s GuideUse this table for punctuation and foreign characters About Programming Numbers in Logo Messages Using Single Width CharactersUsing Double Wide Characters Normal SizeProgramming a Store Logo or a Commercial Message Store Logo WorksheetInternational Coffees Check key Setting the Commercial Message in the Footer Setting Clerk Numbers and Names Setting Clerk Numbers and NamesReturn key To use clerk numbers Example 6 Clerk #1 has a passcodeSetting the Machine Number Setting the Machine NumberUsing the Clerk System To use the Clerk SystemTo set manager passwords Example 8 To set the X password as Setting X and Manager PasswordsExample 9 If the PRG/Z password is Printing the Quick Start Program Confirmation Report Printing the Quick Start Program Confirmation ReportTo print the Quick Start Program Confirmation Report Before Going to Register Mode Error Codes Error CodesClearing an Error This error Means thisHalf System Clear Setting Up Your Cash Register Advanced To program department keys Setting Up Your Cash Register AdvancedPress this To specify this See this 00 to Programming High Digit Lock-out Hdlo Setting Standard and Gallonage ModeProgramming Multiple and Single Items This number Means thisThis number From this To this Programming Tax StatusThis tax status Number Means this If you do not need a preset price, enter 0 as the price Programming Department Preset PriceAssigning Department Number Keys Programming Department Names Alphanumeric Code Chart Code Character NumberSpecial Characters and Punctuation Programming Scrolling Messages Message Number Message Type This message showsTo program the Off message time setting Setting the Off MessageProgramming Scrolling Message Display Times To program the Mode message time setting Setting the Mode MessageSetting the Sales Message Start and Stop Times To program the Sales message start time settingTo program the Idle message display after the time appears Setting the Idle MessagesTo program the Idle message pattern To program the amount of time letters appears Setting the Amount of Time Letters Appear in the DisplayProgramming the Credit Keys Press this number To specifyPress this key To get this letter Programming PLU Descriptions Programming PLUs without a Barcode ReaderProgramming PLUs with the Barcode Reader Programming PLU DescriptionsSetting the Decimal Points This decimal point Looks likeProgramming Discounts Setting the Rounding RatesSetting the Rounding Rates Programming Minus Percentage DiscountsProgramming Coupon Discounts Programming Discounts Number Taxable by To chargeMethod To program the Coupon keyProgramming Plus Percentage Add-ons See page 96 to ring up a coupon sale programmed with MethodProgramming Flag Options Programming Flag Options This Flag Set Number Sets these actionsSetting Up Your Cash Register Advanced PST1 PST2 PST3 Setting Up Your Cash Register Advanced Programming Flag Options Ringing up Sales and Using Training Mode Ringing up SalesAlpha 583cx User’s Guide Ringing up Sales with the Barcode Reader Using Training ModeRinging up Sales and Using Training Mode To ring up sales with the barcode readerTo start Training mode Using Training ModeTo stop Training mode Programming Complex Tax Rates Setting the Tax Rates Setting the Tax RatesProgramming Complex Tax Rates To program a VAT tax rate commonly used in EuropeTo program a Second VAT tax rate Example 25 5%Running the Program Confirmation Report Running ReportsTo run a program confirmation report Running the Program Confirmation Report Running Reports Running the Department Confirmation ReportRunning the PLU Confirmation Report To run a department confirmation reportRunning the Department Sales Report Running the Department Sales ReportRunning Management Reports To run a Department sales reportAbout X Readings About Z ReadingsRunning Management Reports About Management ReportsRunning a Cash-In-Drawer Report To run a Cash-In-Drawer reportFinancial Reading must be closed out in the Z position Running a Clerk ReportRunning a Financial Report To print a Financial reportTo run a duplicate Z report Financial Report ExampleTo take a weekly or monthly financial report Z2 or To reset the Z1 counter Running an Hourly Report Running Management Reports To reset the Z2 counterTo reset the grand total To print a Department Range reportRunning PLU Reports Maintenance and Options Maintenance and Options Optional AccessoriesInstalling a New Paper Roll To put the paper in the paper rollUsing the Battery System Using the Battery SystemAside Ordering Accessories Part NumberHear an Error Beep TroubleshootingError message Do this PE Printer Error Sec code error appears in PRG, X or Z modesIf Clerk E12 Displays In REG 1 or REG 2 Modes Troubleshooting Opening the Drawer When There is no PowerRegister Does Not Work at All If Nothing Helps Half System ClearFull System Clear Half System ClearExamples Alpha 583cx User’s Guide Sample Receipt ExamplesTransaction Codes Transaction CodesCode Means this Adding Tax to a Non-Taxable Department Cash Sale With Tendering ChangeCharge Sale Cash Sale Without Tendering ChangeCash Sale Without Tendering Change Coupon Discount Sale To ring a coupon discount saleDept Shift Key Credit ReturnCredit Sale Credit ReturnExempting Tax on the Entire Sale Exempting Tax On An ItemTo ring an item without charging tax Minus Percentage Discount Sale Gallonage Sales TransactionGallonage Sales Transaction Multiplication of a Department Unit Price Multiplication SaleNo-Sale Function Multiplying By a FractionMultiplying By a Fraction Paid-Out Sale Overriding a PLU SalePLU Sale PLU Sale With PLU Description PLU Sale With PLU DescriptionPlus Percentage Sale Alpha 583cx User’s Guide 103Registering a Department Unit Price Received-On-Account SaleRegistering a Reference Number Return Sale To register a reference number Return SaleSplit Tendering Sale Alpha 583cx User’s Guide 105Use the Error-Correct /Void Key Temporarily Overriding a PLU PriceVoiding a Coupon Sale Voiding a Department Preset PriceVoiding a Coupon Sale Alpha 583cx User’s Guide 107Voiding a Department Preset with a Coupon Discount Voiding a Department Preset with a Minus Percentage DiscountVoiding a Minus Percentage Discount Sale Voiding a Multiplication of a Department Preset PriceVoiding a Minus Percentage Discount Sale Alpha 583cx User’s Guide 109Voiding a Multiplication Sale Voiding a PLU Multiplication SaleVoiding a PLU Sale Voiding a PLU SaleVoiding a PLU Sale with a Coupon Discount Alpha 583cx User’s Guide 111Voiding a Plu Sale with a Minus Percentage Discount Voiding a PLU Sale with a Plus Percentage RateVoiding a Plus Percentage Sale Voiding a Plus Percentage SaleVoiding a Sale Example 67 Void a $1.00 item in Department To void a saleCalculating State Tax Table Codes Calculating Your TaxTo calculate your tax rate Calculating Your TaxAlpha 583cx User’s Guide 115 Appendix a Calculating State Tax Table Codes Type Press Appears asAlpha 583cx User’s Guide 117 Example Tax Chart Worksheet Alpha 583cx User’s Guide 119Programming the State Tax Canadian Tax Programming Example GST/PST System for CanadaTo program Flag Press 00001 + Subtotal/w/TAX + 0* + Dept Key Canadian Tax Programming Example Alpha 583cx User’s Guide 123Feature Description Specifications and SafetyProduct Information Safety Notice Safety NoticeAlpha 583cx User’s Guide 125 Description Tables Description TablesAlpha 583cx User’s Guide 127 Appendix C Product Information Alpha 583cx User’s Guide 129 Index Index Alpha 583cx User’s Guide 131132 133