Troubleshooting

Troubleshooting Information (Cont.)

Symptom

Solution

 

 

I updated my panel firmware but

• Cycle power manually to the panel and check the Battery Base page

my Battery Base page doesn’t

after startup.

seem to be working properly.

• Verify that you are using the most current v2.XX Modero firmware.

 

 

• If downloading the firmware to the panel via a COM port, try using an

 

IP Address and retry the download of the firmware to the panel.

 

 

My Modero panel isn’t appearing

• Verify that the System number is the same on both the NetLinx

in my Workspace window.

Workspace window and the System Settings page on the Modero

 

panel.

 

• Verify you have entered the proper NetLinx Master IP and connection

 

methods into the Master Connection section of the System Settings

 

page.

 

 

My Modero panel can’t obtain a

In requesting a DHCP Address, the DHCP Server can take up to a few

DHCP Address

minutes to provide the address.

 

• Verify there is an active Ethernet connection attached to the rear of

 

the Modero before beginning these procedures.

 

• Select Diagnostics > Network Address, from the Main menu and

 

verify the System number.

 

• If the IP Address field is still empty, give the Modero a few minutes to

 

negotiate a DHCP Address and try again.

 

 

My NXT-BP battery pack is

• A blinking battery life LED indicates that there is less than 10% power

blinking when I check the battery

charge remaining on the battery.

life indicator.

• It is recommended that you fully charge the battery either in the

 

 

NXA-BASE/1 battery base or in the NXT-CHG battery charger.

 

• Refer to the NXA-BASE/1 Battery Base Kit (FG2255-05K)section on

 

page 27 and NXT-CHG Battery Charger Kit (FG2255-50K)section

 

on page 30 for more information.

 

 

My panel is not showing up in the

If you a Virtual Master has already connected to the target panel, the

Virtual Master’s System list of

G4 device retains the information of the previous Virtual Master System

connected devices.

number.

 

• Reboot the panel without the USB cable plugged into the panel.

 

• Configure NetLinx Studio for a Virtual Master connection. Note the

 

System Number used in the Edit Settings window.

 

• Stop communication on the Virtual Master by going to Settings >

 

Stop Communications.

 

• Click Yes to stop communication.

 

• Select the System Number (from the Online Tree tab) and use a right

 

mouse click to select Refresh System. This re-establishes

 

communication with the Virtual Master.

 

Plug-in the mini-USB cable into the corresponding port on the panel.

 

• Wait a few seconds and refresh the system. This re-establishes

 

communication with the Virtual Master. The panel should now appear

 

in the list of available devices.

 

 

186

7" Modero Widescreen Touch Panels

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AMX CV7 manual Symptom Solution Updated my panel firmware but, My Battery Base page doesn’t, Seem to be working properly