AMX CV7 manual Troubleshooting Information

Troubleshooting

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Troubleshooting Information

Symptom	Solution
My USB drivers has a yellow	The USB driver was incorrectly installed and should be re-installed:
exclamation point and doesn’t	• Power up the panel without the USB cable connected to the panel.
appear to be working.
	• Plug in the USB cable into the G4 panel. You should see a USB icon
	show up in the System Tray.
	• Double click on the icon to bring up the list of USB devices (you
	should see the "AMX USB LAN LINK" device in the list).
	• If the "Install Driver" dialog doesn't appear automatically, select the
	"Properties" button and then the "Update Driver" button.
	• When the Install Driver dialog does appear, click Next to accept all
	the default prompts.
	• The OS will notify you that the driver you are installing/updating does
	not have a digital signature. This is acceptable, agree to continue the
	installation.
	• After installation is complete, the exclamation point should disappear.
When using G4 WebControl to	• During a WebControl connection to a target panel you are prompted
communicate with a target panel, a	with a G4 Authentication dialog which asks you to enter the assigned
VNC Server dialog appears on my	password for the panel (before gaining access).
screen.	• If you are ever prompted with a VNC Server dialog, you must enter
	the IP Address of the target panel. This can be found within the
	Setup > Protected Setup > System Settings page.
	- This IP Address of the panel appears within the IP Settings
	section of this page
	• Enter the IP Address and click OK. You will then be prompted with
	the G4 Authentication popup where you must enter the panel’s
	WebControl password.
While attempting to communicate	• A Green communication icon indicates that a connection has been
directly with the Virtual Master (on	established to the target Master or target Virtual Master.
the PC) via a USB connection, I	• Launch NetLinx Studio and configure the Master Connection
can’t get my communication icon
	communication settings for a Virtual Master.
to turn Green.
	• Navigate to the System Settings page and toggle the
	Type field to USB.
	• Make sure the Type-A USB connector is securely connected to the
	PC.
	• Make sure the panel DOESN’T have the mini-USB connected and
	TURN OFF the panel.
	• Once the panel has turned ON THEN connect the mini-USB to the
	Program Port. The USB icon should appear in your system tray. If it
	doesn’t, refer to the Configuring and Using USB with a Virtual
	Master section on page 53.
	• The panel can take a few minutes to detect the connection to the PC.

7" Modero Widescreen Touch Panels 185