Troubleshooting

 

Troubleshooting Information (Cont.)

 

 

 

 

Symptom

Solution

 

 

 

 

I have more that one Modero panel

Multiple NetLinx Compatible devices (such as Modero panels) can be

 

connected to my System Master

associated for use with a single Master. Each Modero panel comes

 

and only one shows up.

with a defaulted Device Number value of 10001. When using multiple

 

 

panels, it can become very easy to overlook the need to assign

 

 

different Device Number values to each panel.

 

 

• Press and hold the grey Front Setup Access button for 3 seconds to

 

 

open the Setup page.

 

 

• Press the Protected Setup button (located on the lower-left of the

 

 

panel page), enter 1988 into the on-screen Keypad’s password field,

 

 

and press Done when finished.

 

 

• Enter a Device Number value for the panel into the Device Number

 

 

Keypad. The default is 10001 and the range is from 1 - 32000.

 

 

 

 

After downloading a panel file or

Symptoms include:

 

firmware to a G4 device, the panel

• Having to repeat the download.

 

behaves strangely.

 

• Inability to make further downloads to the panel. May get "directory"

 

 

 

 

errors, "graphics hierarchy" errors, etc.… indicating problems with

 

 

the Compact Flash.

 

 

• Panel will not boot, or gets stuck on "AMX" splash screen.

 

 

• Other problems also started after downloading to a new panel or a

 

 

panel with a TPD4 file that takes up a considerable amount of the

 

 

available Compact Flash.

 

 

Cause:

 

 

• If the G4 device already contains a large enough file, subsequent

 

 

downloads will take up more space than is available and could often

 

 

corrupt the Compact Flash. The demo file that typically ships with G4

 

 

panels is one such file.

 

 

Solution:

 

 

• DO NOT download TPD4 files (of large size) over the demo pages, or

 

 

any other large TPD4 file.

 

 

• First download a small blank one page file to the G4 panel using the

 

 

Normal Transfer option to send/download the page. Reboot the

 

 

device, then do your regular file or firmware download.

 

 

 

 

My NXA-BASE/1 Battery Base isn’t

The battery base CAN NOT be "hot swapped". This swapping

 

being recognized by the NXT

occurs when an NXT panel is currently being powered by a PSN and

 

touch panel.

then is connected to a battery base containing NXT-BP batteries.

 

 

Introducing a new power source onto an existing configuration can

 

 

damage the NXA-BASE.

 

 

Solution:

 

 

If your base is not being recognized by the touch panel but is still pro-

 

 

viding power:

 

 

• Launch the latest NetLinx Studio.

 

 

• Refresh the particular System from within the OnLine Tree tab.

 

 

• Identify the NXT panel using the battery base.

 

 

• From the Main menu go to Tools > Firmware Transfers > Send to

 

 

NetLinx Device.

 

 

• Locate and select the 2255_XXX_v2_00 KIT file for the battery base.

 

 

• Enter the Device and System values, verify the method of

 

 

communication (IP recommended).

 

 

• Click Send to reload the new base KIT file onto the NXA-BASE/1.

 

 

If this above steps do not cause the base to be recognized by the NXT

 

 

touch panel on the Setup page, contact AMX Technical Support for

 

 

further assistance.

 

 

 

 

7" Modero Widescreen Touch Panels

189

 

 

Page 199
Image 199
AMX CV7 manual Connected to my System Master, Only one shows up, After downloading a panel file or, Behaves strangely