AMX NXD-CV7, NXT-CV7 Symptom Solution Updated my panel firmware but, My Battery Base page doesn’t

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
I updated my panel firmware but	• Cycle power manually to the panel and check the Battery Base page
my Battery Base page doesn’t	after startup.
seem to be working properly.	• Verify that you are using the most current v2.XX Modero firmware.
	• If downloading the firmware to the panel via a COM port, try using an
	IP Address and retry the download of the firmware to the panel.
My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Connection page on the Modero
	panel.
	• Verify you have entered the proper NetLinx Master IP and connection
	methods into the Master Connection section of the System
	Connection page.
My Modero panel can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address	minutes to provide the address.
	• Verify there is an active Ethernet connection attached to the rear of
	the Modero before beginning these procedures.
	• Select Diagnostics > Network Address, from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the Modero a few minutes to
	negotiate a DHCP Address and try again.
My NXT-BP battery pack is	• A blinking battery life LED indicates that there is less than 10% power
blinking when I check the battery	charge remaining on the battery.
life indicator.	• It is recommended that you fully charge the battery either in the
	NXA-BASE/1 battery base or in the NXT-CHG battery charger.
	• Refer to the NXA-BASE/1 Battery Base Kit (FG2255-05K)section on
	page 22 and NXT-CHG Battery Charger Kit (FG2255-50K)section
	on page 25 for more information.
My panel is not showing up in the	If you a Virtual Master has already connected to the target panel, the
Virtual Master’s System list of	G4 device retains the information of the previous Virtual Master System
connected devices.	number.
	• Reboot the panel without the USB cable plugged into the panel.
	•Configure NetLinx Studio for a Virtual Master connection. Note the
	System Number used in the Edit Settings window.
	• Stop communication on the Virtual Master by going to Settings >
	Stop Communications.
	• Click Yes to stop communication.
	• Select the System Number (from the Online Tree tab) and use a right
	mouse click to select Refresh System. This re-establishes
	communication with the Virtual Master.
	• Plug-in the mini-USB cable into the corresponding port on the panel.
	• Wait a few seconds and refresh the system. This re-establishes
	communication with the Virtual Master. The panel should now
	appear in the list of available devices.

164 7" Modero Widescreen Touch Panels