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Avaya 1150E manual

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Avaya 1150E IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 05.01

Part Code: NN43114-100

Date: October 2010

Contents

Main Page Revision history Page Contents Page Page Page Page Page About the Avaya 1150E IP Deskphone Basic features Page Page Page Tele pho ne c ont rol s Page Page Page Page Page Page Telephone display License notification Call features and Flexible Feature Codes Audio and text message broadcast WML Browser support Page Page Security features Using encrypted calling Managing your Station Control Password (SCPW) Page Page Page Entering and editing text Entering text using the USB keyboard Entering text using the telephone dialpad Editing text using the context-sensitive soft keys Page Page Connecting the components Before you begin Connecting the components of the phone Page Page Page Page Virtual Private Network Before you begin Connecting your IP Deskphone Page QoS configuration recommendations Installing and configuring VPN Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Configuring Telephone Options Using the Telephone Options menu Page Adjusting the volume Adjusting the display screen contrast Selecting a language Selecting date and time format Accessing display diagnostics Choosing a local dialpad tone Viewing phone information Diagnostics Selecting a headset type Configuring call log options Page Page Page Page Choosing a ring type Enabling or disabling Call Timer Setting the call indicator light Changing feature key labels Page Configuring the name display format Configuring Live Dialpad Page Using the Password Admin menu Page Page Configuring Local Menu options Page 1. Preferences submenu Changing 1. Display Settings Page Changing 2. Language Changing 3. Headsets Page Page Page 5. Select the Enable HID Commands check box to provide full HID for supported headsets. Page Page Configuring 4. Bluetooth Page Page Page Page Page Page Page Page Page Page Page 2. Local Diagnostics submenu 1. IP Set Information 2. Network Diagnostic Tools 3. Ethernet Statistics 4. IP Network Statistics 5. USB Devices 6. Advanced Diag Tools 7. License Information 8. VPN Information 3. Network Configuration menu Page Page Call Center Agent/Supervisor Features Headset interface Agent login Login with Agent ID and Multiple Queue Assignment (MQA) Page Default login Agent logout Call Center Agent features Use Activity Code Answer Call Center calls Call Forcing The Emergency Key Use Not Ready Activate Make Set Busy Making non-ACD calls Contact your supervisor Use Walkaway and Return from Walkaway Page Page Call Center Supervisor Features Agent Keys Answer Agent Answer Emergency Call Agent Use the Supervisor Observe and Supervisor Headset Port Observe Agent Page Interflow Night Service Page Avaya 1150E IP Deskphone non- ACD call features Make a call Using Predial Using Auto Dial Using Ring Again Using Last Number Redial Using Speed Call Page Using System Speed Call Using Hot Line Using Intercom calling Answering a call While on an active call Transferring a call Using Timed Reminder Recall Using Attendant Recall Using Call Park Page Calling Party Number/Charge Account Displaying incoming calls Tracing a Malicious call Page Additional Call Features Using the buzz signal Using Call Page Connect to make an announcement Charging a call or charging a forced call Page Page Using Enhanced Override Using Forced Camp-on Override Feature Using Privacy Release Using Radio Page Page Using Voice Call Using the Voice Messaging control screens Page Activate Automatic Answerback Activate Call Pickup Use Call Waiting Page Forward calls Forward internal calls only Use Remote Call Forward Page Secure your phone Set up a Conference call Join a call Selectable Conferee Display and Disconnect Use Group Call Page Using Record On Demand key Using SAVE key Additional phone features Using the Personal Directory Page Page Using the Callers List Page Using the Redial List Page Using Virtual Office Logging in to Virtual Office Page Using Virtual Office on your Remote phone Page Page Logging out of Virtual Office Automatic log out from Virtual Office Emergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Page Using Media Gateway 1000B Using Test Local Mode Using Resume Normal Mode Troubleshooting MG 1000B Page Quick Reference 197 Quick Reference Feature Quick Reference 198 Legend Services and Telephone Options menus Icon Services menu Telephone Options menu Volume adjustment Page Page Regulatory and safety information Page DenAn regulatory notice for Japan Other Page Third party terms Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) GNU Page Page Page Page Page Page OpenSSL Page Page Zlib Curl Libpng Page Kern_random ConvertUTF Wchar functions Libjpeg Page Terms you should know Page Page Page Index A B C D E F G H I N O P R S T U V

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