Troubleshooting MG 1000B | Avaya 1150E manual

Additional phone features

Note: If you do not use the Resume Normal Mode command after testing, the phone automatically returns to Normal Mode in 10 minutes.

1. Press the Services key.

2.Press the Up/Down navigation keys to scroll and highlight Resume Normal Mode.

3.Press the Send/Enter key (the phone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 11 lists error messages and describes actions to correct the causes.

Table 11: Troubleshooting MG 1000B (Part 1 of 2)

Display Message	Probable Cause	Actions

Local Mode	Test Local Mode.	Press the Services
		key, and then select
		Resume Normal
		Mode.
	Network problem.	Contact system
		administrator if
		problem persists.

Local Mode	Gatekeeper unable to	Notify system
	find end point from	administrator.
Invalid ID (1)	Branch User ID.
Invalid ID (1)

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Avaya 1150E manual Troubleshooting MG 1000B Part 1

Contents

Date October Avaya 1150E IP Deskphone User Guide Downloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Context-sensitive soft keys are located Telephone controls About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone License notification Telephone display Audio and text message broadcast Call features and Flexible Feature Codes WML Browser support Condition Soft key WML softkey display Condition Soft key Security features Using encrypted callingManaging your Station Control Password Scpw To change your Scpw Mode To turn Password Protection on or offEnable Password Protection Disable Password Protection Choose one of the following context Entering text using the USB keyboard Entering and editing textApplication text entry Entering text using the telephone dialpad Editing text using the context-sensitive soft keysUSB keyboard function keys during telephone calls Editing context-sensitive soft key description Part 1 To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 2 Avaya 1150E IP Deskphone connections Connecting the components Before you begin Connecting the components of the phone Removing the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations To install and configure VPN Installing and configuring VPN Welcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window When Phone configuration complete is displayed, click Next Configure phone window Key Generates Confirmation & Finish window O M N O Telephone Options menu Configuring Telephone Options To use the Telephone Options menu Using the Telephone Options menu Telephone Options menu Adjusting the volume Language… Adjusting the display screen contrastTo adjust the display screen contrast Selecting a language Selecting date and time format To select a languageTo select a date and time format Options menu Accessing display diagnosticsTo use Display diagnostics Choosing a local dialpad tone Viewing phone information To choose a local dialpad toneTo view phone information Diagnostics To view diagnostic informationSelecting a headset type Configuring call log options Configuring the Callers List logTo select a headset type To log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on Preferred name match on Preferred name match off Configuring Preferred Name MatchTo configure Preferred Name Match Configuring Area Code Setup To configure default area codes maximum of three Choosing a ring type To edit area code displayRing type… Enabling or disabling Call Timer To enable or disable Call TimerTo select a ring type Setting the call indicator light Changing feature key labelsTo turn the call indicator light on or off To rename the labels To restore the default labels Configuring the name display format First name, last name Last name, first name Configuring Live DialpadTo configure name display format To configure Live Dialpad Configuring Telephone Options Using the Password Admin menu Mode Choose one of the following context Navigation key functions in menus Part 1 Configuring Local Menu options Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Enter key Changing 1. Display Settings Navigation key functions in Edit mode Part 2Preferences submenu Display Settings To adjust Contrast or Sleep settingsContrast Sleep To select the language used in local menus Changing 3. HeadsetsChanging 2. Language Language To select the active headset device Enabling HID CommandsHeadsets To enable HID Commands Select the Enable HID Commands checkbox To enable USB headsetEnabling USB Headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Avaya Mobile Headset Adaptor elements and functions Configuring 4. Bluetooth To pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets To switch between a wired headset and a wireless headset Interaction with wired headsets To unpair a wireless headset 108 Ethernet Statistics Local Diagnostics submenuNetwork Diagnostic Tools IP Set Information License Information IP Network StatisticsUSB Devices Advanced Diag Tools Dhcp Information Network Configuration menuSelect Network Configuration Certificate Information To configure the WML Browser Lock Menu Headset interface Call Center Agent/Supervisor FeaturesAgent login To login as an agent To login with Agent ID and MQA Login with Agent ID and Multiple Queue Assignment MQA With Priority Login without Supervisor IDTo login without Supervisor ID Without Priority Example Default loginTo correct errors during the login procedure To use the default login feature To logout Agent logout To capture activities Call Center Agent featuresUse Activity Code Answer Call Center calls Call Forcing To be taken out of the queue When you have an emergency situationEmergency Key Use Not Ready To deactivate Make Set Busy Activate Make Set BusyMaking non-ACD calls To activate Make Set Busy To return to the ACD call Contact your supervisorTo answer a non-ACD call To call your supervisor To Transfer to a supervisor, during a call in progress To use the Walkaway featureUse Walkaway and Return from Walkaway To Conference your Supervisor during a call in progress To return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features LCD status indicatorsAgent Keys To disconnect from the emergency call Answer AgentAnswer Emergency To disconnect an agent call To leave Call Agent state Call AgentUse the Supervisor Observe Supervisor Headset Port To call an agent To observe an agent To use the Supervisor Talk/Listen featureObserve Agent To mute the Supervisor headset To leave the Observe state To talk to an agent you are observing To activate Interflow Night ServiceTo enter Night Service Interflow To exit Night Service To transition to Night Service Avaya 1150E IP Deskphone non- ACD call features Make a callTo make a call To use Predial Using Predial To store an Auto Dial number Using Auto DialTo use Auto Dial To display the Auto Dial number Using Ring Again To call a Ring Again party when you receive notificationTo use Ring Again To use Last Number Redial Using Last Number RedialUsing Speed Call To cancel Ring Again before notification Press the Speed Call Controller Key To store or change a Speed Call number Using System Speed Call Press the Speed Call Controller Key orTo make a System Speed Call To make an Intercom call Using Intercom callingUsing Hot Line To use Hot Line To answer a call Answering a call While on an active call To place a call on HoldTo retrieve a call on hold Transferring a call To use the Transfer feature Using Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings To park a call on a System Park DN Using Attendant RecallUsing Call Park To contact the attendant while on a call To retrieve a parked call To park a call on a DN other than the System Park DN Calling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number To use Call Trace while you are on a call Tracing a Malicious call To use Call Trace if you do not have a Call Trace Key Conference KeyPress the Individual Line DN Key To buzz the phone linked to yours Additional Call FeaturesUsing the buzz signal Using Call Page Connect to make an announcement To disconnect from the paging system Charging a call or charging a forced call To charge a call in progress To charge a call to an account when you transfer a call Trans Press the Transfer Key when you hear Phone ring Using Enhanced Override Also assumes AHA CLS AutomaticTo use Enhanced Override Using Forced Camp-on To end the connectionTo use Forced Camp-on Override Feature To override a busy/engaged signalTo answer a camped-on call To use Automatic Pre-selectionMeet me Using Privacy ReleaseUsing Radio To use Privacy Release while on an established call To use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls 162 Activate Automatic Answerback Activate Call PickupPress the Automatic Answerback Key To answer an incoming call in another Call Pickup Group Use Call Waiting To answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to To forward your internal calls To cancel Call ForwardTo cancel Internal Call Forward Forward internal calls only Use Remote Call Forward To reinstate Internal Call Forward to the same numberTo activate Remote Call Forward To cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee To call group members Use Group Call To answer a Group Call To end a Group Call Using Record On Demand key Using Save key Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To search for an entry To delete an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Logging in to Virtual Office Using Virtual Office Virtual soft key Using Virtual Office on your Remote phone Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Office phone displays the message Logged Out Logging out of Virtual Office Automatic log out from Virtual OfficeEmergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Troubleshooting MG 1000B Part 2 Quick Reference Feature Icon Services and Telephone Options menus 199 Quick Reference 200 Regulatory and safety information Jurisdiction Standard Description EMC compliance DenAn regulatory notice for Japan Other Regulatory and safety information 204 Public Domain Notice Third party terms GNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Copyright and Permission Notice Curl Libpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232