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Avaya 1150E manual IP Deskphone connected to the modem

Models: 1150E

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Virtual Private Network

Figure 7: IP Deskphone connected to the modem

Figure 8: IP Deskphone connected to the router

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Avaya 1150E manual IP Deskphone connected to the modem

Contents

Avaya 1150E IP Deskphone User Guide Date OctoberDownloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Telephone controls Context-sensitive soft keys are locatedAbout the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone Telephone display License notificationCall features and Flexible Feature Codes Audio and text message broadcastWML Browser support WML softkey display Condition Soft keyCondition Soft key Managing your Station Control Password Scpw Security featuresUsing encrypted calling To change your Scpw To turn Password Protection on or off Enable Password ProtectionDisable Password Protection ModeChoose one of the following context Application text entry Entering text using the USB keyboardEntering and editing text USB keyboard function keys during telephone calls Entering text using the telephone dialpadEditing text using the context-sensitive soft keys To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 1Editing context-sensitive soft key description Part 2 Connecting the components Avaya 1150E IP Deskphone connectionsConnecting the components of the phone Before you beginRemoving the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations Installing and configuring VPN To install and configure VPNWelcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window Configure phone window When Phone configuration complete is displayed, click NextConfirmation & Finish window Key GeneratesO M N O Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuTelephone Options menu Adjusting the volume Adjusting the display screen contrast To adjust the display screen contrastSelecting a language Language…To select a date and time format Selecting date and time formatTo select a language Accessing display diagnostics To use Display diagnosticsChoosing a local dialpad tone Options menuTo view phone information Viewing phone informationTo choose a local dialpad tone Selecting a headset type DiagnosticsTo view diagnostic information To select a headset type Configuring call log optionsConfiguring the Callers List log To log only unanswered calls New call indication off New call indication on Configuring New Call IndicationTo configure New Call Indication Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three Ring type… Choosing a ring typeTo edit area code display To select a ring type Enabling or disabling Call TimerTo enable or disable Call Timer To turn the call indicator light on or off Setting the call indicator lightChanging feature key labels To rename the labels Configuring the name display format To restore the default labelsConfiguring Live Dialpad To configure name display formatTo configure Live Dialpad First name, last name Last name, first nameConfiguring Telephone Options Using the Password Admin menu Mode Choose one of the following context Configuring Local Menu options Navigation key functions in menus Part 1Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Enter key Navigation key functions in dialog boxesPreferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Contrast Sleep Display SettingsTo adjust Contrast or Sleep settings Changing 3. Headsets Changing 2. LanguageLanguage To select the language used in local menusEnabling HID Commands HeadsetsTo enable HID Commands To select the active headset deviceEnabling USB Headset Select the Enable HID Commands checkboxTo enable USB headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Configuring 4. Bluetooth Avaya Mobile Headset Adaptor elements and functionsTo pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headsetTo unpair a wireless headset 108 Local Diagnostics submenu Network Diagnostic ToolsIP Set Information Ethernet StatisticsIP Network Statistics USB DevicesAdvanced Diag Tools License InformationNetwork Configuration menu Select Network ConfigurationCertificate Information Dhcp InformationTo configure the WML Browser Lock Menu Call Center Agent/Supervisor Features Agent loginTo login as an agent Headset interfaceLogin with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQALogin without Supervisor ID To login without Supervisor IDWithout Priority With PriorityDefault login To correct errors during the login procedureTo use the default login feature ExampleAgent logout To logoutCall Center Agent features Use Activity CodeAnswer Call Center calls To capture activitiesCall Forcing When you have an emergency situation Emergency KeyUse Not Ready To be taken out of the queueActivate Make Set Busy Making non-ACD callsTo activate Make Set Busy To deactivate Make Set BusyContact your supervisor To answer a non-ACD callTo call your supervisor To return to the ACD callTo use the Walkaway feature Use Walkaway and Return from WalkawayTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Agent Keys Call Center Supervisor FeaturesLCD status indicators Answer Agent Answer EmergencyTo disconnect an agent call To disconnect from the emergency callCall Agent Use the Supervisor Observe Supervisor Headset PortTo call an agent To leave Call Agent stateTo use the Supervisor Talk/Listen feature Observe AgentTo mute the Supervisor headset To observe an agentTo talk to an agent you are observing To leave the Observe stateNight Service To enter Night ServiceInterflow To activate InterflowTo transition to Night Service To exit Night ServiceTo make a call Avaya 1150E IP Deskphone non- ACD call featuresMake a call Using Predial To use PredialUsing Auto Dial To use Auto DialTo display the Auto Dial number To store an Auto Dial numberTo use Ring Again Using Ring AgainTo call a Ring Again party when you receive notification Using Last Number Redial Using Speed CallTo cancel Ring Again before notification To use Last Number RedialTo store or change a Speed Call number Press the Speed Call Controller KeyTo make a System Speed Call Using System Speed CallPress the Speed Call Controller Key or Using Intercom calling Using Hot LineTo use Hot Line To make an Intercom callAnswering a call To answer a callTo retrieve a call on hold While on an active callTo place a call on Hold To use the Transfer feature Transferring a callIf the transferred call is not answered, your phone rings Using Timed Reminder RecallTo use Timed Reminder Recall Using Attendant Recall Using Call ParkTo contact the attendant while on a call To park a call on a System Park DNTo park a call on a DN other than the System Park DN To retrieve a parked callTo record the calling party number or charge account number Calling Party Number/Charge AccountDisplaying incoming calls Tracing a Malicious call To use Call Trace while you are on a callPress the Individual Line DN Key To use Call Trace if you do not have a Call Trace KeyConference Key Additional Call Features Using the buzz signalUsing Call Page Connect to make an announcement To buzz the phone linked to yoursCharging a call or charging a forced call To disconnect from the paging systemTo charge a call to an account when you transfer a call To charge a call in progressTrans Press the Transfer Key when you hear Phone ring To use Enhanced Override Using Enhanced OverrideAlso assumes AHA CLS Automatic To use Forced Camp-on Using Forced Camp-onTo end the connection To answer a camped-on call Override FeatureTo override a busy/engaged signal Using Privacy Release Using RadioTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet meTo use Automatic Post selection To make a voice call Using Voice CallTo use the Special Radio Paging features To use Voice Messaging controls Using the Voice Messaging control screensTo respond to a voice call 162 Press the Automatic Answerback Key Activate Automatic AnswerbackActivate Call Pickup Use Call Waiting To answer an incoming call in another Call Pickup GroupIf you do not have a Call Waiting Key To answer an incoming call while on another callTo return to your first phone call To view the number that your calls are being forwarded to Forward callsTo forward your calls To cancel Call Forward To cancel Internal Call ForwardForward internal calls only To forward your internal callsTo activate Remote Call Forward Use Remote Call ForwardTo reinstate Internal Call Forward to the same number To cancel Remote Call Forward To unlock your phone Secure your phoneTo lock your phone To set up a conference call Set up a Conference callTo change your password must be done from your phone Join a call To disconnect a conferee Selectable Conferee Display and DisconnectTo view active conferees Use Group Call To call group membersTo answer a Group Call Using Record On Demand key To end a Group CallUsing Save key To add an entry Additional phone featuresUsing the Personal Directory To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Logging in to Virtual OfficeVirtual soft key Using Virtual Office on your Remote phone Using Virtual Office on your Office phone Logged in to an Avaya 1150E IP DeskphoneOffice phone displays the message Logged Out Emergency calls on your Remote IP Deskphone Logging out of Virtual OfficeAutomatic log out from Virtual Office Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1Troubleshooting MG 1000B Part 2 Feature Quick ReferenceServices and Telephone Options menus Icon199 Quick Reference 200 Regulatory and safety information EMC compliance Jurisdiction Standard DescriptionDenAn regulatory notice for Japan Other Regulatory and safety information 204 Third party terms Public Domain NoticeGNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Curl Copyright and Permission NoticeLibpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232