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Avaya 1150E manual Selectable Conferee Display and Disconnect, To view active conferees

Models: 1150E

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Additional Call Features

2.Press the Key that has the caller you want to connect to your current call.

3.Press the Conference Key. The person on hold joins your conversation.

Selectable Conferee Display and Disconnect

You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call.

To view active conferees:

ConfSelDsp 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. With each key press, the screen changes to show a different active conferee.

Note: This action has no effect on the displays of the other phones involved in the conference.

1. Press the Goodbye key.

To disconnect a conferee:

ConfSelDsp 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen.

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Avaya 1150E manual Selectable Conferee Display and Disconnect, To view active conferees, To disconnect a conferee

Contents

Date October Avaya 1150E IP Deskphone User GuideDownloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Context-sensitive soft keys are located Telephone controlsAbout the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone License notification Telephone displayAudio and text message broadcast Call features and Flexible Feature CodesWML Browser support Condition Soft key WML softkey displayCondition Soft key Managing your Station Control Password Scpw Security featuresUsing encrypted calling To change your Scpw Enable Password Protection To turn Password Protection on or offDisable Password Protection ModeChoose one of the following context Application text entry Entering text using the USB keyboardEntering and editing text USB keyboard function keys during telephone calls Entering text using the telephone dialpadEditing text using the context-sensitive soft keys Editing context-sensitive soft key description Part 1 To edit text with the context-sensitive soft keysEditing context-sensitive soft key description Part 2 Avaya 1150E IP Deskphone connections Connecting the componentsBefore you begin Connecting the components of the phoneRemoving the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations To install and configure VPN Installing and configuring VPNWelcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window When Phone configuration complete is displayed, click Next Configure phone windowKey Generates Confirmation & Finish windowO M N O Telephone Options menu Configuring Telephone OptionsTo use the Telephone Options menu Using the Telephone Options menuTelephone Options menu Adjusting the volume To adjust the display screen contrast Adjusting the display screen contrastSelecting a language Language…To select a date and time format Selecting date and time formatTo select a language To use Display diagnostics Accessing display diagnosticsChoosing a local dialpad tone Options menuTo view phone information Viewing phone informationTo choose a local dialpad tone Selecting a headset type DiagnosticsTo view diagnostic information To select a headset type Configuring call log optionsConfiguring the Callers List log To log only unanswered calls New call indication off New call indication on Configuring New Call IndicationTo configure New Call Indication To configure Preferred Name Match Configuring Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three Ring type… Choosing a ring typeTo edit area code display To select a ring type Enabling or disabling Call TimerTo enable or disable Call Timer To turn the call indicator light on or off Setting the call indicator lightChanging feature key labels To rename the labels To restore the default labels Configuring the name display formatTo configure name display format Configuring Live DialpadTo configure Live Dialpad First name, last name Last name, first nameConfiguring Telephone Options Using the Password Admin menu Mode Choose one of the following context Navigation key functions in menus Part 1 Configuring Local Menu optionsNavigation key functions in menus Part 2 Navigation key functions in Edit mode Part 1Enter key Navigation key functions in dialog boxesPreferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Contrast Sleep Display SettingsTo adjust Contrast or Sleep settings Changing 2. Language Changing 3. HeadsetsLanguage To select the language used in local menusHeadsets Enabling HID CommandsTo enable HID Commands To select the active headset deviceEnabling USB Headset Select the Enable HID Commands checkboxTo enable USB headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Avaya Mobile Headset Adaptor elements and functions Configuring 4. BluetoothTo pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets To switch between a wired headset and a wireless headset Interaction with wired headsetsTo unpair a wireless headset 108 Network Diagnostic Tools Local Diagnostics submenuIP Set Information Ethernet StatisticsUSB Devices IP Network StatisticsAdvanced Diag Tools License InformationSelect Network Configuration Network Configuration menuCertificate Information Dhcp InformationTo configure the WML Browser Lock Menu Agent login Call Center Agent/Supervisor FeaturesTo login as an agent Headset interfaceTo login with Agent ID and MQA Login with Agent ID and Multiple Queue Assignment MQATo login without Supervisor ID Login without Supervisor IDWithout Priority With PriorityTo correct errors during the login procedure Default loginTo use the default login feature ExampleTo logout Agent logoutUse Activity Code Call Center Agent featuresAnswer Call Center calls To capture activitiesCall Forcing Emergency Key When you have an emergency situationUse Not Ready To be taken out of the queueMaking non-ACD calls Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set BusyTo answer a non-ACD call Contact your supervisorTo call your supervisor To return to the ACD callUse Walkaway and Return from Walkaway To use the Walkaway featureTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Agent Keys Call Center Supervisor FeaturesLCD status indicators Answer Emergency Answer AgentTo disconnect an agent call To disconnect from the emergency callUse the Supervisor Observe Supervisor Headset Port Call AgentTo call an agent To leave Call Agent stateObserve Agent To use the Supervisor Talk/Listen featureTo mute the Supervisor headset To observe an agentTo leave the Observe state To talk to an agent you are observingTo enter Night Service Night ServiceInterflow To activate InterflowTo exit Night Service To transition to Night ServiceTo make a call Avaya 1150E IP Deskphone non- ACD call featuresMake a call To use Predial Using PredialTo use Auto Dial Using Auto DialTo display the Auto Dial number To store an Auto Dial numberTo use Ring Again Using Ring AgainTo call a Ring Again party when you receive notification Using Speed Call Using Last Number RedialTo cancel Ring Again before notification To use Last Number RedialPress the Speed Call Controller Key To store or change a Speed Call numberTo make a System Speed Call Using System Speed CallPress the Speed Call Controller Key or Using Hot Line Using Intercom callingTo use Hot Line To make an Intercom callTo answer a call Answering a callTo retrieve a call on hold While on an active callTo place a call on Hold Transferring a call To use the Transfer featureIf the transferred call is not answered, your phone rings Using Timed Reminder RecallTo use Timed Reminder Recall Using Call Park Using Attendant RecallTo contact the attendant while on a call To park a call on a System Park DNTo retrieve a parked call To park a call on a DN other than the System Park DNTo record the calling party number or charge account number Calling Party Number/Charge AccountDisplaying incoming calls To use Call Trace while you are on a call Tracing a Malicious callPress the Individual Line DN Key To use Call Trace if you do not have a Call Trace KeyConference Key Using the buzz signal Additional Call FeaturesUsing Call Page Connect to make an announcement To buzz the phone linked to yoursTo disconnect from the paging system Charging a call or charging a forced callTo charge a call in progress To charge a call to an account when you transfer a callTrans Press the Transfer Key when you hear Phone ring To use Enhanced Override Using Enhanced OverrideAlso assumes AHA CLS Automatic To use Forced Camp-on Using Forced Camp-onTo end the connection To answer a camped-on call Override FeatureTo override a busy/engaged signal Using Radio Using Privacy ReleaseTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet meTo use Automatic Post selection To make a voice call Using Voice CallTo use the Special Radio Paging features To use Voice Messaging controls Using the Voice Messaging control screensTo respond to a voice call 162 Press the Automatic Answerback Key Activate Automatic AnswerbackActivate Call Pickup To answer an incoming call in another Call Pickup Group Use Call WaitingIf you do not have a Call Waiting Key To answer an incoming call while on another callTo return to your first phone call To view the number that your calls are being forwarded to Forward callsTo forward your calls To cancel Internal Call Forward To cancel Call ForwardForward internal calls only To forward your internal callsTo activate Remote Call Forward Use Remote Call ForwardTo reinstate Internal Call Forward to the same number To cancel Remote Call Forward To unlock your phone Secure your phoneTo lock your phone To set up a conference call Set up a Conference callTo change your password must be done from your phone Join a call To disconnect a conferee Selectable Conferee Display and DisconnectTo view active conferees To call group members Use Group CallTo answer a Group Call To end a Group Call Using Record On Demand keyUsing Save key To add an entry Additional phone featuresUsing the Personal Directory To edit an entry To search for an entry To delete an entryUsing the Callers List To dial an entry To delete the entire Callers List Using the Redial ListTo delete the entire Redial List Logging in to Virtual Office Using Virtual OfficeVirtual soft key Using Virtual Office on your Remote phone Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phoneOffice phone displays the message Logged Out Emergency calls on your Remote IP Deskphone Logging out of Virtual OfficeAutomatic log out from Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000BTroubleshooting MG 1000B Part 2 Quick Reference FeatureIcon Services and Telephone Options menus199 Quick Reference 200 Regulatory and safety information Jurisdiction Standard Description EMC complianceDenAn regulatory notice for Japan Other Regulatory and safety information 204 Public Domain Notice Third party termsGNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Copyright and Permission Notice CurlLibpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232