Call Center Agent features

Activate Make Set Busy

Make Set Busy allows you to make your phone appear busy to all callers.

To activate Make Set Busy:

1. Press the Make Busy Key.

To deactivate Make Set Busy:

1.Press the Make Busy Key a second time.

Making non-ACD calls

An Individual DN allows you to make outgoing calls and to receive non- ACD incoming calls. If you do not have an active call when the LCD indicator flashes, you can press the corresponding Individual DN Key and answer the call.

To make a non-ACD call:

2637

1. Press an Individual DN Key.

2. Dial the number you want to call.

122

Page 122
Image 122
Avaya 1150E manual Activate Make Set Busy, Making non-ACD calls, To activate Make Set Busy, To deactivate Make Set Busy