Terms you should know | Avaya 1150E manual

Terms you should know

Terms you should know

Avaya Communication Server 1000

Your office communication system.

Calling Party Name Display

Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.

Category 5e (CAT5e)

Most CAT5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat5e. Cat5e cable normally has four pairs of copper wire.

Category 6 (CAT6)

Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), it is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.

Date/time display

The current date and time when the phone is in an idle state.

Directory Number (DN)

A number consisting of one to seven digits for a phone, and also known as an extension number.

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Avaya 1150E manual Terms you should know

Contents

Date October Avaya 1150E IP Deskphone User Guide Downloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Context-sensitive soft keys are located Telephone controls About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone License notification Telephone display Audio and text message broadcast Call features and Flexible Feature Codes WML Browser support Condition Soft key WML softkey display Condition Soft key Security features Using encrypted callingManaging your Station Control Password Scpw To change your Scpw Enable Password Protection To turn Password Protection on or offDisable Password Protection Mode Choose one of the following context Entering text using the USB keyboard Entering and editing textApplication text entry Entering text using the telephone dialpad Editing text using the context-sensitive soft keysUSB keyboard function keys during telephone calls Editing context-sensitive soft key description Part 1 To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 2 Avaya 1150E IP Deskphone connections Connecting the components Before you begin Connecting the components of the phone Removing the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations To install and configure VPN Installing and configuring VPN Welcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window When Phone configuration complete is displayed, click Next Configure phone window Key Generates Confirmation & Finish window O M N O Telephone Options menu Configuring Telephone Options To use the Telephone Options menu Using the Telephone Options menu Telephone Options menu Adjusting the volume To adjust the display screen contrast Adjusting the display screen contrastSelecting a language Language… Selecting date and time format To select a languageTo select a date and time format To use Display diagnostics Accessing display diagnosticsChoosing a local dialpad tone Options menu Viewing phone information To choose a local dialpad toneTo view phone information Diagnostics To view diagnostic informationSelecting a headset type Configuring call log options Configuring the Callers List logTo select a headset type To log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on To configure Preferred Name Match Configuring Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match off To configure default area codes maximum of three Choosing a ring type To edit area code displayRing type… Enabling or disabling Call Timer To enable or disable Call TimerTo select a ring type Setting the call indicator light Changing feature key labelsTo turn the call indicator light on or off To rename the labels To restore the default labels Configuring the name display format To configure name display format Configuring Live DialpadTo configure Live Dialpad First name, last name Last name, first name Configuring Telephone Options Using the Password Admin menu Mode Choose one of the following context Navigation key functions in menus Part 1 Configuring Local Menu options Navigation key functions in menus Part 2 Navigation key functions in Edit mode Part 1Enter key Navigation key functions in dialog boxes Changing 1. Display Settings Navigation key functions in Edit mode Part 2Preferences submenu Display Settings To adjust Contrast or Sleep settingsContrast Sleep Changing 2. Language Changing 3. HeadsetsLanguage To select the language used in local menus Headsets Enabling HID CommandsTo enable HID Commands To select the active headset device Select the Enable HID Commands checkbox To enable USB headsetEnabling USB Headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Avaya Mobile Headset Adaptor elements and functions Configuring 4. Bluetooth To pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets To switch between a wired headset and a wireless headset Interaction with wired headsets To unpair a wireless headset 108 Network Diagnostic Tools Local Diagnostics submenuIP Set Information Ethernet Statistics USB Devices IP Network StatisticsAdvanced Diag Tools License Information Select Network Configuration Network Configuration menuCertificate Information Dhcp Information To configure the WML Browser Lock Menu Agent login Call Center Agent/Supervisor FeaturesTo login as an agent Headset interface To login with Agent ID and MQA Login with Agent ID and Multiple Queue Assignment MQA To login without Supervisor ID Login without Supervisor IDWithout Priority With Priority To correct errors during the login procedure Default loginTo use the default login feature Example To logout Agent logout Use Activity Code Call Center Agent featuresAnswer Call Center calls To capture activities Call Forcing Emergency Key When you have an emergency situationUse Not Ready To be taken out of the queue Making non-ACD calls Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy To answer a non-ACD call Contact your supervisorTo call your supervisor To return to the ACD call Use Walkaway and Return from Walkaway To use the Walkaway featureTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progress To return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features LCD status indicatorsAgent Keys Answer Emergency Answer AgentTo disconnect an agent call To disconnect from the emergency call Use the Supervisor Observe Supervisor Headset Port Call AgentTo call an agent To leave Call Agent state Observe Agent To use the Supervisor Talk/Listen featureTo mute the Supervisor headset To observe an agent To leave the Observe state To talk to an agent you are observing To enter Night Service Night ServiceInterflow To activate Interflow To exit Night Service To transition to Night Service Avaya 1150E IP Deskphone non- ACD call features Make a callTo make a call To use Predial Using Predial To use Auto Dial Using Auto DialTo display the Auto Dial number To store an Auto Dial number Using Ring Again To call a Ring Again party when you receive notificationTo use Ring Again Using Speed Call Using Last Number RedialTo cancel Ring Again before notification To use Last Number Redial Press the Speed Call Controller Key To store or change a Speed Call number Using System Speed Call Press the Speed Call Controller Key orTo make a System Speed Call Using Hot Line Using Intercom callingTo use Hot Line To make an Intercom call To answer a call Answering a call While on an active call To place a call on HoldTo retrieve a call on hold Transferring a call To use the Transfer feature Using Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings Using Call Park Using Attendant RecallTo contact the attendant while on a call To park a call on a System Park DN To retrieve a parked call To park a call on a DN other than the System Park DN Calling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number To use Call Trace while you are on a call Tracing a Malicious call To use Call Trace if you do not have a Call Trace Key Conference KeyPress the Individual Line DN Key Using the buzz signal Additional Call FeaturesUsing Call Page Connect to make an announcement To buzz the phone linked to yours To disconnect from the paging system Charging a call or charging a forced call To charge a call in progress To charge a call to an account when you transfer a call Trans Press the Transfer Key when you hear Phone ring Using Enhanced Override Also assumes AHA CLS AutomaticTo use Enhanced Override Using Forced Camp-on To end the connectionTo use Forced Camp-on Override Feature To override a busy/engaged signalTo answer a camped-on call Using Radio Using Privacy ReleaseTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet me To use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls 162 Activate Automatic Answerback Activate Call PickupPress the Automatic Answerback Key To answer an incoming call in another Call Pickup Group Use Call Waiting To answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to To cancel Internal Call Forward To cancel Call ForwardForward internal calls only To forward your internal calls Use Remote Call Forward To reinstate Internal Call Forward to the same numberTo activate Remote Call Forward To cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee To call group members Use Group Call To answer a Group Call To end a Group Call Using Record On Demand key Using Save key Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To search for an entry To delete an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Logging in to Virtual Office Using Virtual Office Virtual soft key Using Virtual Office on your Remote phone Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Office phone displays the message Logged Out Logging out of Virtual Office Automatic log out from Virtual OfficeEmergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Troubleshooting MG 1000B Part 2 Quick Reference Feature Icon Services and Telephone Options menus 199 Quick Reference 200 Regulatory and safety information Jurisdiction Standard Description EMC compliance DenAn regulatory notice for Japan Other Regulatory and safety information 204 Public Domain Notice Third party terms GNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Copyright and Permission Notice Curl Libpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232