Call Center Agent features
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To Conference your Supervisor during a call in progress:
To Transfer to a supervisor, during a call in progress:
Use Walkaway and Return from WalkawayUse this feature when you need to leave your desk during an ACD call,
during a non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
1. Press the Supervisor Key. The caller is
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor Key a second
time to have a three-way conversation
with the supervisor and the caller.
1. Press the Supervisor Key. The caller is
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor Key again when
the supervisor answers.
3. Press the Goodbye Key to disconnect
from the call. The caller remains
connected with your supervisor.
1. Press the Hold Key. The LCD indicator
beside the In-Calls extension flashes.