Avaya 1150E manual Use Walkaway and Return from Walkaway, To use the Walkaway feature

Call Center Agent features

To Conference your Supervisor during a call in progress:

1.Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor.

2.Press the Supervisor Key a second time to have a three-way conversation with the supervisor and the caller.

To Transfer to a supervisor, during a call in progress:

1.Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor.

2.Press the Supervisor Key again when the supervisor answers.

3.Press the Goodbye Key to disconnect from the call. The caller remains connected with your supervisor.

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a non-ACD call, or while in the Not Ready state.

To use the Walkaway feature:

1.Press the Hold Key. The LCD indicator beside the In-Callsextension flashes.

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