Call Center Agent features
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Note: If you have the handset option and you pick up the handset,
you must also press a DN key, otherwise the handset is not operable.
You can terminate a call by replacing the handset in the cradle.
The phone rings and the In-Callsindicator flashes:
To end an ACD call:
Call ForcingThe Call Forcing option automatically connects incoming ACD calls. You
do not need to press the In-Calls Key.
When Call Forcing is on, you have a time interval between each incoming
call that is defined by your network administrator. After the time interval is
up, you hear a tone and Call Forcing automatically connects you with the
incoming caller. You will hear a short tone and then the call automatically
gets routed to your station. The In-Calls indicator lights continuously
during the call.
Note: Pressing the In-Calls Key with Call Forcing (Auto Answer) on,
disconnects an active ACD call.
1. Press the In-Calls Key. The caller is
connected and the indicator lights
continuously.
1. Press the In-Calls Key. The caller is
disconnected and the indicator light
turns off.
or
Press the Goodbye Key.
or
Wait for the caller to terminate the call.