Avaya 1150E manual Call Forcing

Call Center Agent features

Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle.

The phone rings and the In-Calls indicator flashes:

To end an ACD call:

1.Press the In-CallsKey. The caller is connected and the indicator lights continuously.

1.Press the In-CallsKey. The caller is disconnected and the indicator light turns off.

or

Press the Goodbye Key.

or

Wait for the caller to terminate the call.

Call Forcing

The Call Forcing option automatically connects incoming ACD calls. You do not need to press the In-CallsKey.

When Call Forcing is on, you have a time interval between each incoming call that is defined by your network administrator. After the time interval is up, you hear a tone and Call Forcing automatically connects you with the incoming caller. You will hear a short tone and then the call automatically gets routed to your station. The In-Calls indicator lights continuously during the call.

Note: Pressing the In-CallsKey with Call Forcing (Auto Answer) on, disconnects an active ACD call.

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