Call Agent
To call an agent:
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Call Center Supervisor Features
1.Press Call Agent Key, your position goes into the Not Ready state.
2.Press the Agent Key assigned to the agent
or
3.Dial the agent's position ID.
Note: To talk to another agent repeat steps one and two or press the Agent Key for the next agent.
To leave Call Agent state:
1. Press the Goodbye Key.
Use the Supervisor Observe and
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the Avaya 1150E IP Deskphone and has an associated LED.
A supervisor can listen in on an active call at an Avaya 1150E IP Deskphone by connecting the headset into the port near the Supervisor Talk/Listen Key on an agent’s phone. The LED remains dark to denote that the supervisor can hear the conversation while the microphone for the supervisor’s headset is muted.
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