Additional phone features

Table 10: Troubleshooting Virtual Office (Part 2 of 3)

Displayed

Probable Cause

Actions

Message

 

 

 

 

 

Locked from

Three failed attempts to

Wait one hour for the

Login

enter the correct

lock to clear

 

Station Control

automatically, or notify

 

Password.

system administrator to

 

 

clear lock.

 

 

 

Permission

Remote phone has no

Notify system

Denied (1)

Station Control

administrator.

 

Password.

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (3)

entered.

 

 

 

 

 

Remote phone has no

Notify system

 

Station Control

administrator.

 

Password.

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (4)

entered.

 

 

 

 

 

Attempt to log in to a

Go to an Avaya 1120E

 

remote Avaya 1120E

IP Deskphone or Avaya

 

IP Deskphone or Avaya

2050 IP Softphone and

 

2050 IP Softphone from

try again, or consult

 

an

your local system

 

Avaya 1150E IP Deskp

administrator.

 

hone (some restrictions

 

 

apply).

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (6)

entered.

 

 

 

 

 

Incorrect Station

Select Retry, and try

 

Control Password

again with the correct

 

entered.

Station Control

 

 

Password.

 

 

 

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Avaya 1150E manual Troubleshooting Virtual Office Part 2