Call Center Agent/Supervisor Features
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To correct errors during the login procedure:
Default loginIf you usually use the same phone, you do not need to repeat the entire
login process at the beginning of each shift. The default login places you
in the same ACD queues and the same supervisor that the Avaya 1150E
IP Deskphone had in the previous login.
To use the default login feature:
1. Dial 0# to correct the previous entry. The
Supervisor ID, ACD DNs, and Priorities
can be re-entered (see the example
below).
Example
To re-enter ACD DN 1 without using
Priority (press #0 # to correct ACD DN
1):
Dial your Agent ID # Supervisor ID #
ACDDN1#0#ACDDN1 #
ACDDN2#ACDDN3#ACDDN4#
ACDDN5##.
1. Press the In-Calls Key.
2. Dial your Agent ID # # #(if your queue
requires a Supervisor ID) or Dial your
Agent ID # # (if a Supervisor ID is not
required).
Note: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press In-
Calls, Not Ready, or Make Busy to
cancel display of Multiple Queues.