Call Center Supervisor Features

Interflow

When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold.

To activate Interflow:

1.Press the Interflow Key.

The indicator flashes and excess calls are routed to the destination.

To stop Interflow:

1. Press the Interflow Key again.

Night Service

To enter Night Service:

Night

1. Press the Night Key and dial 6

 

(6=N for Night).

 

The indicator lights continuously. All

 

calls in the queue and new calls receive

 

Night Service.

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Avaya 1150E manual To activate Interflow, To stop Interflow, To enter Night Service