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Call Center Supervisor Features
Interflow
When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold.
To activate Interflow:
1.Press the Interflow Key.
The indicator flashes and excess calls are routed to the destination.
To stop Interflow:
1. Press the Interflow Key again.
Night Service
To enter Night Service:
Night | 1. Press the Night Key and dial 6 |
| (6=N for Night). |
| The indicator lights continuously. All |
| calls in the queue and new calls receive |
| Night Service. |
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