Call Center Agent/Supervisor Features
Login with Agent ID and Multiple
Queue Assignment (MQA)
The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are being used) terminated by ##.
To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry. The Priority or Supervisor configured for your Avaya 1150E IP Deskphone will be used.
Note: A Supervisor who is logging in to accept ACD calls cannot specify a Supervisor ID (even in the case where agents are required to enter one).
To login with Agent ID and MQA:
1. Press the
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