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Troubleshooting
Install
Using the buzz signal
Password
To restore the default labels
LCD status indicators
Login
Connecting the components
Configure phone window
Accessing display diagnostics
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Regulatory and safety information
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Contents
Avaya 1150E IP Deskphone User Guide
Date October
Downloading documents Contact Avaya Support
Revision history
Revision history
Contents
Enabling or disabling Call Timer
Call Center Agent/Supervisor Features
Avaya 1150E IP Deskphone non-ACD call features
Additional phone features
Quick Reference
About the Avaya 1150E IP Deskphone
Basic features
About the Avaya 1150E IP Deskphone
Supports the WML Browser see WML Browser support on
Avaya 1150E IP Deskphone
Telephone controls
Context-sensitive soft keys are located
About the Avaya 1150E IP Deskphone
About the Avaya 1150E IP Deskphone
About the Avaya 1150E IP Deskphone
About the Avaya 1150E IP Deskphone
Password Admin
About the Avaya 1150E IP Deskphone
Telephone display
License notification
Call features and Flexible Feature Codes
Audio and text message broadcast
WML Browser support
WML softkey display
Condition Soft key
Condition Soft key
Security features
Using encrypted calling
Managing your Station Control Password Scpw
To change your Scpw
To turn Password Protection on or off
Enable Password Protection
Disable Password Protection
Mode
Choose one of the following context
Entering text using the USB keyboard
Entering and editing text
Application text entry
Entering text using the telephone dialpad
Editing text using the context-sensitive soft keys
USB keyboard function keys during telephone calls
To edit text with the context-sensitive soft keys
Editing context-sensitive soft key description Part 1
Editing context-sensitive soft key description Part 2
Connecting the components
Avaya 1150E IP Deskphone connections
Connecting the components of the phone
Before you begin
Removing the stand
Connecting the components
Cable routing tracks
Connecting the components
Virtual Private Network
Connecting your IP Deskphone
IP Deskphone connected to the modem
QoS configuration recommendations
Installing and configuring VPN
To install and configure VPN
Welcome & language selection window
Virtual Private Network
Equipment Setup and VPN window
Locate Data Files window
MuteMute
Prepare Phone for Configuration Try again window
Prepare Phone for Configuration window
Virtual Private Network
Virtual Private Network
Virtual Private Network
Autodiscover Phone window
Autodiscover Phone more than one phone was discovered window
Configure phone window
When Phone configuration complete is displayed, click Next
Confirmation & Finish window
Key Generates
O M N O
Configuring Telephone Options
Telephone Options menu
Using the Telephone Options menu
To use the Telephone Options menu
Telephone Options menu
Adjusting the volume
Adjusting the display screen contrast
To adjust the display screen contrast
Selecting a language
Language…
Selecting date and time format
To select a language
To select a date and time format
Accessing display diagnostics
To use Display diagnostics
Choosing a local dialpad tone
Options menu
Viewing phone information
To choose a local dialpad tone
To view phone information
Diagnostics
To view diagnostic information
Selecting a headset type
Configuring call log options
Configuring the Callers List log
To select a headset type
To log only unanswered calls
Configuring New Call Indication
To configure New Call Indication
New call indication off New call indication on
Configuring Preferred Name Match
To configure Preferred Name Match
Configuring Area Code Setup
Preferred name match on Preferred name match off
To configure default area codes maximum of three
Choosing a ring type
To edit area code display
Ring type…
Enabling or disabling Call Timer
To enable or disable Call Timer
To select a ring type
Setting the call indicator light
Changing feature key labels
To turn the call indicator light on or off
To rename the labels
Configuring the name display format
To restore the default labels
Configuring Live Dialpad
To configure name display format
To configure Live Dialpad
First name, last name Last name, first name
Configuring Telephone Options
Using the Password Admin menu
Mode
Choose one of the following context
Configuring Local Menu options
Navigation key functions in menus Part 1
Navigation key functions in Edit mode Part 1
Navigation key functions in menus Part 2
Enter key
Navigation key functions in dialog boxes
Changing 1. Display Settings
Navigation key functions in Edit mode Part 2
Preferences submenu
Display Settings
To adjust Contrast or Sleep settings
Contrast Sleep
Changing 3. Headsets
Changing 2. Language
Language
To select the language used in local menus
Enabling HID Commands
Headsets
To enable HID Commands
To select the active headset device
Select the Enable HID Commands checkbox
To enable USB headset
Enabling USB Headset
Configuring Local Menu options
Configuring Local Menu options
Limitations and Advisories
Avaya Mobile Headset Adapter properties
Configuring 4. Bluetooth
Avaya Mobile Headset Adaptor elements and functions
To pair a wireless headset with your phone
Configuring Local Menu options
100
101
102
103
104
Dual Pairing Headsets
Interaction with wired headsets
To switch between a wired headset and a wireless headset
To unpair a wireless headset
108
Local Diagnostics submenu
Network Diagnostic Tools
IP Set Information
Ethernet Statistics
IP Network Statistics
USB Devices
Advanced Diag Tools
License Information
Network Configuration menu
Select Network Configuration
Certificate Information
Dhcp Information
To configure the WML Browser
Lock Menu
Call Center Agent/Supervisor Features
Agent login
To login as an agent
Headset interface
Login with Agent ID and Multiple Queue Assignment MQA
To login with Agent ID and MQA
Login without Supervisor ID
To login without Supervisor ID
Without Priority
With Priority
Default login
To correct errors during the login procedure
To use the default login feature
Example
Agent logout
To logout
Call Center Agent features
Use Activity Code
Answer Call Center calls
To capture activities
Call Forcing
When you have an emergency situation
Emergency Key
Use Not Ready
To be taken out of the queue
Activate Make Set Busy
Making non-ACD calls
To activate Make Set Busy
To deactivate Make Set Busy
Contact your supervisor
To answer a non-ACD call
To call your supervisor
To return to the ACD call
To use the Walkaway feature
Use Walkaway and Return from Walkaway
To Conference your Supervisor during a call in progress
To Transfer to a supervisor, during a call in progress
To return from Walkaway
Press the key next to the flashing indicator
Call Center Supervisor Features
LCD status indicators
Agent Keys
Answer Agent
Answer Emergency
To disconnect an agent call
To disconnect from the emergency call
Call Agent
Use the Supervisor Observe Supervisor Headset Port
To call an agent
To leave Call Agent state
To use the Supervisor Talk/Listen feature
Observe Agent
To mute the Supervisor headset
To observe an agent
To talk to an agent you are observing
To leave the Observe state
Night Service
To enter Night Service
Interflow
To activate Interflow
To transition to Night Service
To exit Night Service
Avaya 1150E IP Deskphone non- ACD call features
Make a call
To make a call
Using Predial
To use Predial
Using Auto Dial
To use Auto Dial
To display the Auto Dial number
To store an Auto Dial number
Using Ring Again
To call a Ring Again party when you receive notification
To use Ring Again
Using Last Number Redial
Using Speed Call
To cancel Ring Again before notification
To use Last Number Redial
To store or change a Speed Call number
Press the Speed Call Controller Key
Using System Speed Call
Press the Speed Call Controller Key or
To make a System Speed Call
Using Intercom calling
Using Hot Line
To use Hot Line
To make an Intercom call
Answering a call
To answer a call
While on an active call
To place a call on Hold
To retrieve a call on hold
To use the Transfer feature
Transferring a call
Using Timed Reminder Recall
To use Timed Reminder Recall
If the transferred call is not answered, your phone rings
Using Attendant Recall
Using Call Park
To contact the attendant while on a call
To park a call on a System Park DN
To park a call on a DN other than the System Park DN
To retrieve a parked call
Calling Party Number/Charge Account
Displaying incoming calls
To record the calling party number or charge account number
Tracing a Malicious call
To use Call Trace while you are on a call
To use Call Trace if you do not have a Call Trace Key
Conference Key
Press the Individual Line DN Key
Additional Call Features
Using the buzz signal
Using Call Page Connect to make an announcement
To buzz the phone linked to yours
Charging a call or charging a forced call
To disconnect from the paging system
To charge a call to an account when you transfer a call
To charge a call in progress
Trans Press the Transfer Key when you hear Phone ring
Using Enhanced Override
Also assumes AHA CLS Automatic
To use Enhanced Override
Using Forced Camp-on
To end the connection
To use Forced Camp-on
Override Feature
To override a busy/engaged signal
To answer a camped-on call
Using Privacy Release
Using Radio
To use Privacy Release while on an established call
To use Automatic Pre-selectionMeet me
To use Automatic Post selection
Using Voice Call
To use the Special Radio Paging features
To make a voice call
Using the Voice Messaging control screens
To respond to a voice call
To use Voice Messaging controls
162
Activate Automatic Answerback
Activate Call Pickup
Press the Automatic Answerback Key
Use Call Waiting
To answer an incoming call in another Call Pickup Group
To answer an incoming call while on another call
To return to your first phone call
If you do not have a Call Waiting Key
Forward calls
To forward your calls
To view the number that your calls are being forwarded to
To cancel Call Forward
To cancel Internal Call Forward
Forward internal calls only
To forward your internal calls
Use Remote Call Forward
To reinstate Internal Call Forward to the same number
To activate Remote Call Forward
To cancel Remote Call Forward
Secure your phone
To lock your phone
To unlock your phone
Set up a Conference call
To change your password must be done from your phone
To set up a conference call
Join a call
Selectable Conferee Display and Disconnect
To view active conferees
To disconnect a conferee
Use Group Call
To call group members
To answer a Group Call
Using Record On Demand key
To end a Group Call
Using Save key
Additional phone features
Using the Personal Directory
To add an entry
To edit an entry
To delete an entry
To search for an entry
Using the Callers List
To dial an entry
Using the Redial List
To delete the entire Callers List
To delete the entire Redial List
Using Virtual Office
Logging in to Virtual Office
Virtual soft key
Using Virtual Office on your Remote phone
Using Virtual Office on your Office phone
Logged in to an Avaya 1150E IP Deskphone
Office phone displays the message Logged Out
Logging out of Virtual Office
Automatic log out from Virtual Office
Emergency calls on your Remote IP Deskphone
Troubleshooting Virtual Office
Troubleshooting Virtual Office Part 1
Troubleshooting Virtual Office Part 2
Using Media Gateway 1000B
Troubleshooting Virtual Office Part 3
Normal Mode
Using Test Local Mode
Using Resume Normal Mode
Local Mode
Troubleshooting MG 1000B
Troubleshooting MG 1000B Part 1
Troubleshooting MG 1000B Part 2
Feature
Quick Reference
Services and Telephone Options menus
Icon
199
Quick Reference 200
Regulatory and safety information
EMC compliance
Jurisdiction Standard Description
DenAn regulatory notice for Japan Other
Regulatory and safety information 204
Third party terms
Public Domain Notice
GNU
207
208
209
210
211
212
OpenSSL
214
215
Zlib
Curl
Copyright and Permission Notice
Libpng
219
Kernrandom
ConvertUTF
Wchar functions
Libjpeg
224
Terms you should know
Information display
227
228
Index
230
231
232
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Contents