Manuals / Avaya / Communications / IP Phone

Avaya 1150E manual Wchar functions

Models: 1150E

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Wchar functions

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Wchar functions License

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Avaya 1150E manual Wchar functions

Contents

Avaya 1150E IP Deskphone User Guide Date OctoberDownloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Telephone controls Context-sensitive soft keys are locatedAbout the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone Telephone display License notificationCall features and Flexible Feature Codes Audio and text message broadcastWML Browser support WML softkey display Condition Soft keyCondition Soft key Security features Using encrypted callingManaging your Station Control Password Scpw To change your Scpw Disable Password Protection To turn Password Protection on or offEnable Password Protection ModeChoose one of the following context Entering text using the USB keyboard Entering and editing textApplication text entry Entering text using the telephone dialpad Editing text using the context-sensitive soft keysUSB keyboard function keys during telephone calls To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 1Editing context-sensitive soft key description Part 2 Connecting the components Avaya 1150E IP Deskphone connectionsConnecting the components of the phone Before you beginRemoving the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations Installing and configuring VPN To install and configure VPNWelcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window Configure phone window When Phone configuration complete is displayed, click NextConfirmation & Finish window Key GeneratesO M N O Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuTelephone Options menu Adjusting the volume Selecting a language Adjusting the display screen contrastTo adjust the display screen contrast Language…Selecting date and time format To select a languageTo select a date and time format Choosing a local dialpad tone Accessing display diagnosticsTo use Display diagnostics Options menuViewing phone information To choose a local dialpad toneTo view phone information Diagnostics To view diagnostic informationSelecting a headset type Configuring call log options Configuring the Callers List logTo select a headset type To log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on Configuring Area Code Setup Configuring Preferred Name MatchTo configure Preferred Name Match Preferred name match on Preferred name match offTo configure default area codes maximum of three Choosing a ring type To edit area code displayRing type… Enabling or disabling Call Timer To enable or disable Call TimerTo select a ring type Setting the call indicator light Changing feature key labelsTo turn the call indicator light on or off To rename the labels Configuring the name display format To restore the default labelsTo configure Live Dialpad Configuring Live DialpadTo configure name display format First name, last name Last name, first nameConfiguring Telephone Options Using the Password Admin menu Mode Choose one of the following context Configuring Local Menu options Navigation key functions in menus Part 1Enter key Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Navigation key functions in dialog boxesChanging 1. Display Settings Navigation key functions in Edit mode Part 2Preferences submenu Display Settings To adjust Contrast or Sleep settingsContrast Sleep Language Changing 3. HeadsetsChanging 2. Language To select the language used in local menusTo enable HID Commands Enabling HID CommandsHeadsets To select the active headset deviceSelect the Enable HID Commands checkbox To enable USB headsetEnabling USB Headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Configuring 4. Bluetooth Avaya Mobile Headset Adaptor elements and functionsTo pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headsetTo unpair a wireless headset 108 IP Set Information Local Diagnostics submenuNetwork Diagnostic Tools Ethernet StatisticsAdvanced Diag Tools IP Network StatisticsUSB Devices License InformationCertificate Information Network Configuration menuSelect Network Configuration Dhcp InformationTo configure the WML Browser Lock Menu To login as an agent Call Center Agent/Supervisor FeaturesAgent login Headset interfaceLogin with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQAWithout Priority Login without Supervisor IDTo login without Supervisor ID With PriorityTo use the default login feature Default loginTo correct errors during the login procedure ExampleAgent logout To logoutAnswer Call Center calls Call Center Agent featuresUse Activity Code To capture activitiesCall Forcing Use Not Ready When you have an emergency situationEmergency Key To be taken out of the queueTo activate Make Set Busy Activate Make Set BusyMaking non-ACD calls To deactivate Make Set BusyTo call your supervisor Contact your supervisorTo answer a non-ACD call To return to the ACD callTo Conference your Supervisor during a call in progress To use the Walkaway featureUse Walkaway and Return from Walkaway To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features LCD status indicatorsAgent Keys To disconnect an agent call Answer AgentAnswer Emergency To disconnect from the emergency callTo call an agent Call AgentUse the Supervisor Observe Supervisor Headset Port To leave Call Agent stateTo mute the Supervisor headset To use the Supervisor Talk/Listen featureObserve Agent To observe an agentTo talk to an agent you are observing To leave the Observe stateInterflow Night ServiceTo enter Night Service To activate InterflowTo transition to Night Service To exit Night ServiceAvaya 1150E IP Deskphone non- ACD call features Make a callTo make a call Using Predial To use PredialTo display the Auto Dial number Using Auto DialTo use Auto Dial To store an Auto Dial numberUsing Ring Again To call a Ring Again party when you receive notificationTo use Ring Again To cancel Ring Again before notification Using Last Number RedialUsing Speed Call To use Last Number RedialTo store or change a Speed Call number Press the Speed Call Controller KeyUsing System Speed Call Press the Speed Call Controller Key orTo make a System Speed Call To use Hot Line Using Intercom callingUsing Hot Line To make an Intercom callAnswering a call To answer a callWhile on an active call To place a call on HoldTo retrieve a call on hold To use the Transfer feature Transferring a callUsing Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings To contact the attendant while on a call Using Attendant RecallUsing Call Park To park a call on a System Park DNTo park a call on a DN other than the System Park DN To retrieve a parked callCalling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number Tracing a Malicious call To use Call Trace while you are on a callTo use Call Trace if you do not have a Call Trace Key Conference KeyPress the Individual Line DN Key Using Call Page Connect to make an announcement Additional Call FeaturesUsing the buzz signal To buzz the phone linked to yoursCharging a call or charging a forced call To disconnect from the paging systemTo charge a call to an account when you transfer a call To charge a call in progressTrans Press the Transfer Key when you hear Phone ring Using Enhanced Override Also assumes AHA CLS AutomaticTo use Enhanced Override Using Forced Camp-on To end the connectionTo use Forced Camp-on Override Feature To override a busy/engaged signalTo answer a camped-on call To use Privacy Release while on an established call Using Privacy ReleaseUsing Radio To use Automatic Pre-selectionMeet meTo use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls 162 Activate Automatic Answerback Activate Call PickupPress the Automatic Answerback Key Use Call Waiting To answer an incoming call in another Call Pickup GroupTo answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to Forward internal calls only To cancel Call ForwardTo cancel Internal Call Forward To forward your internal callsUse Remote Call Forward To reinstate Internal Call Forward to the same numberTo activate Remote Call Forward To cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee Use Group Call To call group membersTo answer a Group Call Using Record On Demand key To end a Group CallUsing Save key Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Logging in to Virtual OfficeVirtual soft key Using Virtual Office on your Remote phone Using Virtual Office on your Office phone Logged in to an Avaya 1150E IP DeskphoneOffice phone displays the message Logged Out Logging out of Virtual Office Automatic log out from Virtual OfficeEmergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1Troubleshooting MG 1000B Part 2 Feature Quick ReferenceServices and Telephone Options menus Icon199 Quick Reference 200 Regulatory and safety information EMC compliance Jurisdiction Standard DescriptionDenAn regulatory notice for Japan Other Regulatory and safety information 204 Third party terms Public Domain NoticeGNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Curl Copyright and Permission NoticeLibpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232