Avaya 1150E manual Contact your supervisor, To answer a non-ACD call, To call your supervisor

Call Center Agent features

To answer a non-ACD call:

26371. Press the DN Key next to the flashing indicator. You are connected to your non-ACD caller.

Contact your supervisor

To answer your supervisor when your phone rings and the Supervisor indicator flashes:

1. Press the Supervisor Key.

If you are on a call and hear a buzz and the Supervisor indicator flashes:

1. Press the Hold Key.

2. Press the Supervisor Key.

To call your supervisor:

1.Press the Supervisor Key. If you are on a call, this automatically puts the call in progress on Hold.

To return to the ACD call:

1. Press the In-CallsKey.

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