Agent logout, To logout | Avaya 1150E specs

Call Center Agent/Supervisor Features

Agent logout

To logout:

1.Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily.

Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accept non- ACD calls, but you are logged out of the queue.

Note 2: If you press the Make Busy Key while on an ACD call, you will be logged out automatically when the call is finished.

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Avaya 1150E manual Agent logout, To logout

Contents

Avaya 1150E IP Deskphone User Guide Date October Downloading documents Contact Avaya Support Revision history Revision history Contents Enabling or disabling Call Timer Call Center Agent/Supervisor Features Avaya 1150E IP Deskphone non-ACD call features Additional phone features Quick Reference About the Avaya 1150E IP Deskphone Basic features About the Avaya 1150E IP Deskphone Supports the WML Browser see WML Browser support on Avaya 1150E IP Deskphone Telephone controls Context-sensitive soft keys are located About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone Password Admin About the Avaya 1150E IP Deskphone Telephone display License notification Call features and Flexible Feature Codes Audio and text message broadcast WML Browser support WML softkey display Condition Soft key Condition Soft key Using encrypted calling Security featuresManaging your Station Control Password Scpw To change your Scpw Disable Password Protection To turn Password Protection on or offEnable Password Protection Mode Choose one of the following context Entering and editing text Entering text using the USB keyboardApplication text entry Editing text using the context-sensitive soft keys Entering text using the telephone dialpadUSB keyboard function keys during telephone calls To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 1 Editing context-sensitive soft key description Part 2 Connecting the components Avaya 1150E IP Deskphone connections Connecting the components of the phone Before you begin Removing the stand Connecting the components Cable routing tracks Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations Installing and configuring VPN To install and configure VPN Welcome & language selection window Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window Configure phone window When Phone configuration complete is displayed, click Next Confirmation & Finish window Key Generates O M N O Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu Telephone Options menu Adjusting the volume Selecting a language Adjusting the display screen contrastTo adjust the display screen contrast Language… To select a language Selecting date and time formatTo select a date and time format Choosing a local dialpad tone Accessing display diagnosticsTo use Display diagnostics Options menu To choose a local dialpad tone Viewing phone informationTo view phone information To view diagnostic information DiagnosticsSelecting a headset type Configuring the Callers List log Configuring call log optionsTo select a headset type To log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on Configuring Area Code Setup Configuring Preferred Name MatchTo configure Preferred Name Match Preferred name match on Preferred name match off To configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo select a ring type Changing feature key labels Setting the call indicator lightTo turn the call indicator light on or off To rename the labels Configuring the name display format To restore the default labels To configure Live Dialpad Configuring Live DialpadTo configure name display format First name, last name Last name, first name Configuring Telephone Options Using the Password Admin menu Mode Choose one of the following context Configuring Local Menu options Navigation key functions in menus Part 1 Enter key Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 2 Changing 1. Display SettingsPreferences submenu To adjust Contrast or Sleep settings Display SettingsContrast Sleep Language Changing 3. HeadsetsChanging 2. Language To select the language used in local menus To enable HID Commands Enabling HID CommandsHeadsets To select the active headset device To enable USB headset Select the Enable HID Commands checkboxEnabling USB Headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Configuring 4. Bluetooth Avaya Mobile Headset Adaptor elements and functions To pair a wireless headset with your phone Configuring Local Menu options 100 101 102 103 104 Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headset To unpair a wireless headset 108 IP Set Information Local Diagnostics submenuNetwork Diagnostic Tools Ethernet Statistics Advanced Diag Tools IP Network StatisticsUSB Devices License Information Certificate Information Network Configuration menuSelect Network Configuration Dhcp Information To configure the WML Browser Lock Menu To login as an agent Call Center Agent/Supervisor FeaturesAgent login Headset interface Login with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQA Without Priority Login without Supervisor IDTo login without Supervisor ID With Priority To use the default login feature Default loginTo correct errors during the login procedure Example Agent logout To logout Answer Call Center calls Call Center Agent featuresUse Activity Code To capture activities Call Forcing Use Not Ready When you have an emergency situationEmergency Key To be taken out of the queue To activate Make Set Busy Activate Make Set BusyMaking non-ACD calls To deactivate Make Set Busy To call your supervisor Contact your supervisorTo answer a non-ACD call To return to the ACD call To Conference your Supervisor during a call in progress To use the Walkaway featureUse Walkaway and Return from Walkaway To Transfer to a supervisor, during a call in progress To return from Walkaway Press the key next to the flashing indicator LCD status indicators Call Center Supervisor FeaturesAgent Keys To disconnect an agent call Answer AgentAnswer Emergency To disconnect from the emergency call To call an agent Call AgentUse the Supervisor Observe Supervisor Headset Port To leave Call Agent state To mute the Supervisor headset To use the Supervisor Talk/Listen featureObserve Agent To observe an agent To talk to an agent you are observing To leave the Observe state Interflow Night ServiceTo enter Night Service To activate Interflow To transition to Night Service To exit Night Service Make a call Avaya 1150E IP Deskphone non- ACD call featuresTo make a call Using Predial To use Predial To display the Auto Dial number Using Auto DialTo use Auto Dial To store an Auto Dial number To call a Ring Again party when you receive notification Using Ring AgainTo use Ring Again To cancel Ring Again before notification Using Last Number RedialUsing Speed Call To use Last Number Redial To store or change a Speed Call number Press the Speed Call Controller Key Press the Speed Call Controller Key or Using System Speed CallTo make a System Speed Call To use Hot Line Using Intercom callingUsing Hot Line To make an Intercom call Answering a call To answer a call To place a call on Hold While on an active callTo retrieve a call on hold To use the Transfer feature Transferring a call To use Timed Reminder Recall Using Timed Reminder RecallIf the transferred call is not answered, your phone rings To contact the attendant while on a call Using Attendant RecallUsing Call Park To park a call on a System Park DN To park a call on a DN other than the System Park DN To retrieve a parked call Displaying incoming calls Calling Party Number/Charge AccountTo record the calling party number or charge account number Tracing a Malicious call To use Call Trace while you are on a call Conference Key To use Call Trace if you do not have a Call Trace KeyPress the Individual Line DN Key Using Call Page Connect to make an announcement Additional Call FeaturesUsing the buzz signal To buzz the phone linked to yours Charging a call or charging a forced call To disconnect from the paging system To charge a call to an account when you transfer a call To charge a call in progress Trans Press the Transfer Key when you hear Phone ring Also assumes AHA CLS Automatic Using Enhanced OverrideTo use Enhanced Override To end the connection Using Forced Camp-onTo use Forced Camp-on To override a busy/engaged signal Override FeatureTo answer a camped-on call To use Privacy Release while on an established call Using Privacy ReleaseUsing Radio To use Automatic Pre-selectionMeet me To use Automatic Post selection To use the Special Radio Paging features Using Voice CallTo make a voice call To respond to a voice call Using the Voice Messaging control screensTo use Voice Messaging controls 162 Activate Call Pickup Activate Automatic AnswerbackPress the Automatic Answerback Key Use Call Waiting To answer an incoming call in another Call Pickup Group To return to your first phone call To answer an incoming call while on another callIf you do not have a Call Waiting Key To forward your calls Forward callsTo view the number that your calls are being forwarded to Forward internal calls only To cancel Call ForwardTo cancel Internal Call Forward To forward your internal calls To reinstate Internal Call Forward to the same number Use Remote Call ForwardTo activate Remote Call Forward To cancel Remote Call Forward To lock your phone Secure your phoneTo unlock your phone To change your password must be done from your phone Set up a Conference callTo set up a conference call Join a call To view active conferees Selectable Conferee Display and DisconnectTo disconnect a conferee Use Group Call To call group members To answer a Group Call Using Record On Demand key To end a Group Call Using Save key Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry Using the Redial List To delete the entire Callers List To delete the entire Redial List Using Virtual Office Logging in to Virtual Office Virtual soft key Using Virtual Office on your Remote phone Using Virtual Office on your Office phone Logged in to an Avaya 1150E IP Deskphone Office phone displays the message Logged Out Automatic log out from Virtual Office Logging out of Virtual OfficeEmergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Part 2 Feature Quick Reference Services and Telephone Options menus Icon 199 Quick Reference 200 Regulatory and safety information EMC compliance Jurisdiction Standard Description DenAn regulatory notice for Japan Other Regulatory and safety information 204 Third party terms Public Domain Notice GNU 207 208 209 210 211 212 OpenSSL 214 215 Zlib Curl Copyright and Permission Notice Libpng 219 Kernrandom ConvertUTF Wchar functions Libjpeg 224 Terms you should know Information display 227 228 Index 230 231 232