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Avaya NN43112-101 manual Making a call

Models: NN43112-101

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Making a call

Making a call

This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following:

•“Making a call using off-hook dialing” on page 122

•“Making a call using on-hook dialing” on page 124

You can also initiate a call while using one of the following features:

•“The Address Book” on page 145

•“Call Inbox” on page 163

•“Call Outbox” on page 174

•“Instant Messaging” on page 181

When an outgoing call fails to connect to the destination, one of the following messages appears:

•Declined, Temporarily unavailable

•Declined, Cannot find user

•Declined, User has declined call

•Declined, <user supplied reason> (for example, In a meeting.)

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Avaya NN43112-101 manual Making a call

Contents

Date October Avaya 1120E IP Deskphone with SIP Software User GuideDownloading documents Contact Avaya Support Revision history Revision history Contents Configuring the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP DeskphoneReceiving a call 121163 Address BookCall Outbox While on an active call 181Multiuser Additional features273 Advanced featuresMulti-Level Precedence and Preemption Visual indicatorsThird party terms 363391 397Contents Welcome Basic featuresWelcome Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone controlsWelcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1120E IP Deskphone displayContext-sensitive soft keys Cleaning the Avaya 1120E IP Deskphone LCD display screenFunction MsgsMore… Retrve CallFwdScrnSvr Prefs PresnceLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputIn-call context-sensitive soft keys Abc orTrnsfer ConfTones AudioCodecs VoiceHeadset Selection Activate NewCall Park Volume settings and to USB Locks-use to lock or Unlock Navigation keysKey Function Navigation keys and functions Part 1Navigation keys and functions Part 2 Using a USB MouseSecurity features Available IP Deskphone call featuresSecure connection Example of a secure connection when the IP Deskphone is idleExample of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC complianceSafety compliance DenAn regulatory notice for Japan OtherGetting started Using your Avaya 1120E IP DeskphoneBefore you begin Connecting the componentsIP Deskphone connections Wall-mount lever Removing the stand coverRemove the stand cover Connecting the AC power adapter optionalConnecting the handset Selecting the headset tuning parameter Connecting the headset optionalConnecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cablesRotate the IP Deskphone into the wall mount position Method aMethod B Entering textContext-sensitive soft key abc/123 Entering text using the IP Deskphone dialpadCharacter Name Alphanumeric characters for dialpad key 1 Part 1To enable the # Ends Dialing feature Enabling and disabling the # Ends Dialing featureBack Alphanumeric characters for dialpad key 1 Part 2Off Back To disable the # Ends Dialing featureTo configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialingUSB keyboard functions Part 1 Entering text using the USB keyboardIP Deskphone Fixed Key Keyboard KeyUSB keyboard functions Part 2 Logging on Accessing the Avaya 1120E IP DeskphoneConfiguring the domain Automatic loginTo change the domain Domain Select BackPassword check to switch domains Password protection for domainsPassword protection for editing domain Password request in server settings modeLogging on to your Avaya 1120E IP Deskphone Change Back SelectTo change the language To logon to the IP Deskphone AbcLogin Login AbcNext Cancel To configure the login duration Configuring the duration of the loginNext Timed Period NextTimed logoff Back CancelLogging on multiple user accounts Timed logoff while IP Deskphone is idleSelecting a location Timed logoff while on a callInformation, see Viewing the IP Deskphone information on User Profile Overwriting your personal Address Book Confirmation logon screenLogout Back Logging off from the IP DeskphoneLogging off multiple user accounts To log off from the IP DeskphoneTo make an emergency call Making an emergency callLocation information SendPhone location display Adjusting the display screen contrast Configuring the Avaya 1120E IP DeskphoneTo adjust the display screen contrast Creating the idle screen text display Apply CancelTo create the idle screen display text Save Back Configuring the Backlight ScreensaverTo configure Menu Auto back-out Configuring Menu Auto back-outSelect Back Soft key to configure the Auto back Prefs Select Selecting a ring patternTest Back To select the ring pattern for an incoming callAdjusting the ring volume Adjusting the volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Change Selecting a languageTo select a language To select a date format Selecting the date and time formatTo select a time zone To select a time format USB headset Supported USB headset types Headset menuHeadset type Frequency Preferences menu with Headset menu item Option Function Configuration options on the Headset screen Part 1Configuration options on the Headset screen Part 2 Presence of USB headset Configuration options on the Headset screen Part 3Supported USB audio formats Audio format selectionAudio Parameters Values Avaya USB headset adapter with HID Generic USB headsetAvaya USB headset adapter with HID support Feature Description110 111 Avaya USB adapter key mappings Third-party USB headsets with HIDKeys on adapter Keys on the IP Deskphone 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call To make a call using off-hook dialing Making a call using off-hook dialingRedial VMail Alex Send Using handsfree calling Making a call using on-hook dialingTo make a call using on-hook dialing To switch from the handset mode to handsfree mode To switch from the handsfree to handset modeTo end a handsfree call To mute a handsfree callTo switch from handsfree to headset Using Call SubjectsTo use a headset To enter a call subject from a list Subject Select New AbcClear SaveSubject To create a new call subject while initiating a callSave Clear Back Managing Call SubjectsAdding a Call Subject To add a Call Subject while the IP Deskphone is idleDeleting a Call Subject AddEditing a Call Subject DeleteTo delete a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle EditCaller identification Receiving a callRedirecting an incoming call Answering an incoming callAnswer To answer an incoming callRedrct Clear Back To redirect an incoming call by using the dialpadRedrct Decline New Declining an incoming callTo decline an incoming call Creating a new Call Decline Reason Send BackTo create a New Decline Reason during an incoming call To create a Call Decline Reason Managing Call Decline ReasonsTo delete a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming callTo ignore an incoming call Receiving paging calls Receiving intercom calls144 Viewing the Address Book Address BookContact details Initiating a call from the Address BookCall Back ViewTo initiate a call to a contact stored in the Address Book Abc Next Back Adding a contact to your Address BookTo add a contact to your Address Book Yes Back Editing a contact in your Address BookTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book To copy a contact to the Address Book Copying information to the Address BookNext Back Searching for a contact in the Address Book Using the Search feature in the Address Book Using Local Search Using the Search featureTo search for a contact stored in your Address Book Search Back Select AbcCall Search Exit Using Global SearchTo perform a Global Search for a contact Backkey Call Save Search Back New Back Call Inbox while IP Deskphone is idle Call InboxManaging calls in the Call Inbox while not on a call Accessing the Call InboxTo manage calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Enter Prev Next Back Viewing the details of a call in the Call InboxManaging missed calls To view missed calls On page 169 displays the Message options screen Missed Calls NotificationSelect Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call InboxDeleting calls in your Call Inbox Edit CallTo delete calls from your Call Inbox To access the calls in your Call Inbox during a call Accessing the calls in your Call Inbox during a callYes AllUsr Call Outbox while IP Deskphone is idle Call OutboxManaging calls in the Call Outbox while not on a call Accessing the Call OutboxTo manage calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call OutboxTo delete calls from your Call Outbox Deleting calls from your Call OutboxViewing the details of a call in the Call Outbox To access the calls in your Call Outbox during a call Accessing the calls in your Call Outbox during a callTo view details of a call in the Call Outbox 180 Configuring IM automatic pop-up Configuring Instant MessagingInstant Messaging To enable or disable automatic pop-up of a new IM Configuring Instant Messaging pop-upsTo enable or disable the audible alerts of a new IM Configuring IM audible alertMsgs Send IM Composing an Instant MessageTo compose and send an Instant Message Abc Next Back Send Instant Message Inbox/OutboxAccessing Instant Messages User View New IM Back Replying to an Instant Message Viewing the content of an Instant MessageReply To reply to an Instant MessageTo initiate a call from an Instant Message Initiating a call from an Instant MessageDeleting an Instant Message View CallMsgs View Delete Back Making a new call While on an active callMore… NewCall Call WaitingTo place a call on hold Placing a call On HoldChad Multiple calls In-call modeMultiple calls On Hold To retrieve a call on holdJoin NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following Actvate To access a call on hold when multiple calls are on holdTo make a call on hold the active call To activate the 3-way Call feature Using 3-way callingJoin Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call ServerCurrent Domain Domain page with conference parameters Edit DomainEdit Domain screen Trnsfer Abc Transferring a callTo transfer a call to another telephone Transfr To transfer a call to Voice Mail Transfer AbcToVM Back Using Park Call Using the Park Call featureAction UserRetrieving a Parked Call Park Clear BackServcs To retrieve a parked call from the serverRetrve Clear Back Using the Friends feature Additional featuresTo check the online status of a friend on your list Accessing your Friends listStatus Status AllTo initiate a call to a friend on the Friends list SendIM Select StatusTo send an IM to a friend on the Friends list To edit your Friends list Editing information of a friendBack Delete Edit AbcUse the dialpad to enter the new address for the contact To delete a contact from your Friends list Edit DeleteFeature keys Feature keysTo access the Program Key screen Feature key programmingOn page 227 shows the feature key details To view feature key detailsFeature key details On page 229 shows the edit feature key screen To edit a feature keyModify Edit feature key screen To modify a feature keySoft key to choose a service To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on232 Next Select To program a Call Forward feature keyFinish To program a Do Not Disturb feature keyTo program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming Prefs Bulk To autoprogram feature keysBack Select Back Select All Yes 243 Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy keySelect Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone displayTo activate or deactivate this notification Prefs OffForwrd Clear Back DisableTo deactivate Call Forward Enable Back Configuring Do Not DisturbDisable Back To enable Do Not DisturbChange Back Configuring a Presence stateTo select a Presence state 253 To add a new Presence state message Adding a new Presence state messageAdd Abc Back Configuring Privacy settingsIncoming call privacy Outgoing call privacy To configure Incoming Call PrivacyMultiple Appearance Directory Number To configure Outgoing Call PrivacyPrefs Change Back Madn SCA shared line not active Audio Codec Selection Audio CodecsAudio Codec Ordering PC Client softphone interworking with the IP DeskphoneAllow-Mode Settings Answer-Mode SettingsAllow Domain setting Domain or SIP address Typing cursor Automatic remote software updates263 Multiuser Additional logins Initial loginSecondary Login screens Primary account logout Logging outSecondary account logout Server failoverCable unplugged Upgrade impacts to user profiles Line keys 271 Making a call Being in a call Receiving a callAvaya 1120E IP Deskphone with one and multiple calls Modifying settings Menu featuresInstant Messages Per-account call notification optionsVoice Mail settings IM SettingsRemembering settings after logout Programmable keysInbox call details view Inbox, outbox, IM logAddress books Do Not Disturb User statusCall Forwarding Presence Notifications Per-account notifications Account SelectionViewing the IP Deskphone information Advanced featuresTo access the services menu Accessing the services menuSwitching the proxy Checking for updatesTo check for the latest software update Select YesTo switch the proxy Domains Done DomainTo reset the IP Deskphone Resetting the IP DeskphoneErasing the user data To delete user data files Exit Back To delete a sound file To delete a user profileTo delete a log file To delete a language fileTo delete the system file without deleting the user profile Network menuTo delete all files USB flash drive To access the Network menuPresence of USB flash drive Feature characteristicsEnabling or disabling the USB Port USB devices USB port disabled screen USB devices Phone information screen Customizable banner for loginPhone Information Details screen Login banner screenPhone Information Details screen Screensaver/screen lockDisplay screensaver screen Selecting the screensaver setting screen Screensaver settings screenScreensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Selecting an image to be viewed as a slideshow Background imageFile names containing image files Selecting an image screenBackground confirmation screen Service Package Group SupportFeature keys 313 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book FilterSelect Back View All Edit Add Next Back SendIM Edit BackTo add a new contact to your Address Book 318 Add Back Select Edit Add BackTo add a new group Speed Dial List Main feature key screenSpeed dial list screen Speed Dial List screenAuto retrieve flag Auto Retrieve enable screenUSB flash memory device support Root screen File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen DeleteSelect Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Display screen icons Visual indicatorsComponent Icon Instant Messaging Display screen icons Part 2Inbox Display screen icons Part 3 Visual Alerter/Message Waiting IndicatorsPresence Visual indicator LED status Visual Alerter/Message Waiting IndicatorVisual indicators 338 Overview Multi-Level Precedence and PreemptionRe-authorization Other Mlpp service featuresCall Origination Busy Speakerphone exclusive to 911 EmergencyMaking an Mlpp call by going off-hook Making a call with MlppPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant MessageIM display Off-hook speed dial screen Making a call by using a programmed speed dial keyPrecedence alerting tone Incoming calls with precedencePrecedence Call Waiting tone Incoming precedence call displayDirect transfer and transfer to voicemail Call transfer with precedenceConsultative transfer Multiple callsExample PreemptionOrder of call preemption When a preemption call is receivedPreemption scenarios and behavior Call state Preemption behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Short-cut and navigation function keys Quick referenceTelephone feature keys Logout LoginPress the Address Book or Inbox or Outbox key Making a callAnswering a call Making an emergency call367 Idle phone display Initiating a converence callRedial or NewCall Msgs Abc orCallFwd RetrveActive call display MoreTrnsfer ConfAudio NewCallCall state More…Inbox Icon Instant messaging IconPresence Icon 374 Following component is licensed under Public Domain Third party termsGNU General Public V2 License GNU377 378 379 380 381 382 Libpng Zlib384 385 Following component is licensed under kernrandom license KernrandomKern-random License Wchar functions License Wchar functionsFollowing component is licensed under libjpeg license LibjpegLibpeg License Following component is licensed under the T-Rex license RexRex License Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Index SymbolsNumerics 398 399 400