Avaya NN43112-101 manual Receiving a call, Being in a call

Models: NN43112-101

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Multiuser

For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates the call using the account associated with Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).

While the outgoing call is ringing, the selected account is displayed on screen on a From: line.

Receiving a call

When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon. The call can be answered by:

pressing the Answer context-sensitive soft key

taking the handset off hook

pressing the headset or handsfree key

pressing the appropriate line key of the account

Note: You cannot use a different account to answer the call.

If the IP Deskphone receives multiple calls at the same time, a list (sorted by the most recent incoming call first) of all active and incoming calls appears. After you select a specific call in the list, you can either answer the call or process the call.

If the calls are for different accounts, then the line keys associated with the accounts receiving the incoming calls display an incoming-call icon.

An incoming-call icon provides visual feedback. You can answer the call by pressing the line key directly without having to select the call. This automatically puts other active calls on hold.

Being in a call

When a single call is active, the screen displays the local account in use and the remote user. If multiple calls are active, each call appears on a

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Avaya NN43112-101 manual Receiving a call, Being in a call