Manuals / Avaya / Communications / IP Phone

Avaya NN43112-101 manual Call transfer with precedence, Direct transfer and transfer to voicemail

Models: NN43112-101

1 400

Download 400 pages 17.77 Kb

Page 350

Multi-Level Precedence and Preemption

Figure 85: Incoming precedence call with subject

Incoming redirected precedence call display

The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon.

The second line displays the precedence level.

The third line displays the original person who was being called (original callee). If the incoming call has a subject, the third line displays the subject alternating with the original person who was being called. The display cycles between the two every six seconds.

Call transfer with precedence

Direct transfer and transfer to voicemail

For a direct transfer or transfer to voicemail, the precedence level of the transferred call is re-used and the precedence selection screen is not shown.

350

Image 350

Avaya NN43112-101 manual Call transfer with precedence, Direct transfer and transfer to voicemail

Contents

Avaya 1120E IP Deskphone with SIP Software User Guide Date OctoberDownloading documents Contact Avaya Support Revision history Revision history Contents Accessing the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone121 Receiving a callCall Outbox Address Book163 181 While on an active callAdditional features MultiuserAdvanced features 273Visual indicators Multi-Level Precedence and Preemption391 363Third party terms 397Contents Basic features WelcomeWelcome Avaya 1120E IP Deskphone controls Avaya 1120E IP DeskphoneWelcome Welcome Welcome Welcome Welcome Avaya 1120E IP Deskphone display IP Deskphone LCD screenCleaning the Avaya 1120E IP Deskphone LCD display screen Context-sensitive soft keysMsgs FunctionMore… ScrnSvr CallFwdRetrve Presnce PrefsLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputAbc or In-call context-sensitive soft keysConf TrnsferAudio TonesHeadset Selection VoiceCodecs Activate NewCall Park Volume settings and to USB Locks-use to lock or Navigation keys UnlockNavigation keys and functions Part 1 Key FunctionUsing a USB Mouse Navigation keys and functions Part 2Available IP Deskphone call features Security featuresExample of a secure connection when the IP Deskphone is idle Secure connectionExample of a secure connection during an active call Regulatory and safety information EMC compliance Jurisdiction Standard DescriptionSafety compliance Other DenAn regulatory notice for JapanUsing your Avaya 1120E IP Deskphone Getting startedConnecting the components Before you beginIP Deskphone connections Removing the stand cover Wall-mount leverConnecting the AC power adapter optional Remove the stand coverConnecting the handset Connecting the headset optional Selecting the headset tuning parameterConnecting the LAN ethernet cable Installing additional cables Wall-mounting the IP Deskphone optionalMethod a Rotate the IP Deskphone into the wall mount positionEntering text Method BEntering text using the IP Deskphone dialpad Context-sensitive soft key abc/123Alphanumeric characters for dialpad key 1 Part 1 Character NameBack Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature Alphanumeric characters for dialpad key 1 Part 2To disable the # Ends Dialing feature Off BackConfiguring the dialpad to alphanumeric dialing To configure the dialpad to alphabetic mode as the defaultIP Deskphone Fixed Key Entering text using the USB keyboardUSB keyboard functions Part 1 Keyboard KeyUSB keyboard functions Part 2 Accessing the Avaya 1120E IP Deskphone Logging onAutomatic login Configuring the domainDomain Select Back To change the domainPassword protection for editing domain Password protection for domainsPassword check to switch domains Password request in server settings modeTo change the language Change Back SelectLogging on to your Avaya 1120E IP Deskphone Abc To logon to the IP DeskphoneLogin Abc LoginNext Cancel Next Configuring the duration of the loginTo configure the login duration Timed Period NextLogging on multiple user accounts Back CancelTimed logoff Timed logoff while IP Deskphone is idleTimed logoff while on a call Selecting a locationInformation, see Viewing the IP Deskphone information on User Profile Confirmation logon screen Overwriting your personal Address BookLogging off multiple user accounts Logging off from the IP DeskphoneLogout Back To log off from the IP DeskphoneMaking an emergency call To make an emergency callSend Location informationPhone location display To adjust the display screen contrast Configuring the Avaya 1120E IP DeskphoneAdjusting the display screen contrast To create the idle screen display text Apply CancelCreating the idle screen text display Configuring the Backlight Screensaver Save BackSelect Back Configuring Menu Auto back-outTo configure Menu Auto back-out Soft key to configure the Auto back Test Back Selecting a ring patternPrefs Select To select the ring pattern for an incoming callTo adjust the ring volume for an incoming call Adjusting the volumeAdjusting the ring volume Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume To select a language Selecting a languageChange Selecting the date and time format To select a date formatTo select a time zone To select a time format USB headset Headset type Frequency Headset menuSupported USB headset types Preferences menu with Headset menu item Configuration options on the Headset screen Part 1 Option FunctionConfiguration options on the Headset screen Part 2 Configuration options on the Headset screen Part 3 Presence of USB headsetAudio Parameters Values Audio format selectionSupported USB audio formats Generic USB headset Avaya USB headset adapter with HIDFeature Description Avaya USB headset adapter with HID support110 111 Keys on adapter Keys on the IP Deskphone Third-party USB headsets with HIDAvaya USB adapter key mappings 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call Making a call using off-hook dialing To make a call using off-hook dialingRedial VMail Alex Send To make a call using on-hook dialing Making a call using on-hook dialingUsing handsfree calling To end a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To mute a handsfree callTo use a headset Using Call SubjectsTo switch from handsfree to headset Subject Select New Abc To enter a call subject from a listSubject SaveClear To create a new call subject while initiating a callAdding a Call Subject Managing Call SubjectsSave Clear Back To add a Call Subject while the IP Deskphone is idleAdd Deleting a Call SubjectTo delete a Call Subject while the IP Deskphone is idle DeleteEditing a Call Subject Edit To edit a Call Subject while the IP Deskphone is idleReceiving a call Caller identificationAnswer Answering an incoming callRedirecting an incoming call To answer an incoming callTo redirect an incoming call by using the dialpad Redrct Clear BackRedrct To decline an incoming call Declining an incoming callDecline New To create a New Decline Reason during an incoming call Send BackCreating a new Call Decline Reason Managing Call Decline Reasons To create a Call Decline ReasonTo delete a Call Decline Reason Ignoring an incoming call To edit a Call Decline ReasonTo ignore an incoming call Receiving intercom calls Receiving paging calls144 Address Book Viewing the Address BookInitiating a call from the Address Book Contact detailsTo initiate a call to a contact stored in the Address Book ViewCall Back To add a contact to your Address Book Adding a contact to your Address BookAbc Next Back To edit a contact in your Address Book Editing a contact in your Address BookYes Back View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book Copying information to the Address Book To copy a contact to the Address BookNext Back Searching for a contact in the Address Book Using the Search feature in the Address Book To search for a contact stored in your Address Book Using the Search featureUsing Local Search Select Abc Search BackTo perform a Global Search for a contact Using Global SearchCall Search Exit Backkey Call Save Search Back New Back Call Inbox Call Inbox while IP Deskphone is idleTo manage calls in the Call Inbox while not on a call Accessing the Call InboxManaging calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Managing missed calls Viewing the details of a call in the Call InboxEnter Prev Next Back To view missed calls Missed Calls Notification On page 169 displays the Message options screenSelect Auto Manual Initiating a call from the Call Inbox To initiate a call from the Call InboxTo delete calls from your Call Inbox Edit CallDeleting calls in your Call Inbox Yes AllUsr Accessing the calls in your Call Inbox during a callTo access the calls in your Call Inbox during a call Call Outbox Call Outbox while IP Deskphone is idleTo manage calls in the Call Outbox while not on a call Accessing the Call OutboxManaging calls in the Call Outbox while not on a call Initiating a call from the Call Outbox To initiate a call from the Call OutboxDeleting calls from your Call Outbox To delete calls from your Call OutboxViewing the details of a call in the Call Outbox To view details of a call in the Call Outbox Accessing the calls in your Call Outbox during a callTo access the calls in your Call Outbox during a call 180 Instant Messaging Configuring Instant MessagingConfiguring IM automatic pop-up Configuring Instant Messaging pop-ups To enable or disable automatic pop-up of a new IMConfiguring IM audible alert To enable or disable the audible alerts of a new IMTo compose and send an Instant Message Composing an Instant MessageMsgs Send IM Instant Message Inbox/Outbox Abc Next Back SendAccessing Instant Messages User View New IM Back Reply Viewing the content of an Instant MessageReplying to an Instant Message To reply to an Instant MessageInitiating a call from an Instant Message To initiate a call from an Instant MessageMsgs View View CallDeleting an Instant Message Delete Back While on an active call Making a new callCall Waiting More… NewCallPlacing a call On Hold To place a call on holdMultiple calls On Hold Multiple calls In-call modeChad To retrieve a call on holdJoin NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To make a call on hold the active call To access a call on hold when multiple calls are on holdActvate Join Using 3-way callingTo activate the 3-way Call feature Way Call Configuring a conference call Ad hoc conferencing when connecting to the Call Server To join a call to an existing conference callCurrent Domain Edit Domain Domain page with conference parametersEdit Domain screen To transfer a call to another telephone Transferring a callTrnsfer Abc Transfr Transfer Abc To transfer a call to Voice MailToVM Back Action Using the Park Call featureUsing Park Call UserServcs Park Clear BackRetrieving a Parked Call To retrieve a parked call from the serverRetrve Clear Back Additional features Using the Friends featureAccessing your Friends list To check the online status of a friend on your listTo initiate a call to a friend on the Friends list Status AllStatus To send an IM to a friend on the Friends list Select StatusSendIM Editing information of a friend To edit your Friends listEdit Abc Back DeleteUse the dialpad to enter the new address for the contact Edit Delete To delete a contact from your Friends listFeature keys Feature keysFeature key programming To access the Program Key screenTo view feature key details On page 227 shows the feature key detailsFeature key details To edit a feature key On page 229 shows the edit feature key screenEdit feature key screen To modify a feature key ModifySoft key to choose a service Speed dial. See To program a Speed Dial feature key on To program a Speed Dial feature key232 To program a Call Forward feature key Next SelectTo program a Do Not Disturb feature key FinishTo program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming Back Select To autoprogram feature keysPrefs Bulk Back Select All Yes 243 Select All Yes Creating a feature key using the Copy key To designate a feature key by using the Copy keySelect Set Using Call Forward Privacy setting IP Deskphone display Incoming call display for a forwarded callPrefs Off To activate or deactivate this notificationTo deactivate Call Forward DisableForwrd Clear Back Disable Back Configuring Do Not DisturbEnable Back To enable Do Not DisturbTo select a Presence state Configuring a Presence stateChange Back 253 Adding a new Presence state message To add a new Presence state messageIncoming call privacy Configuring Privacy settingsAdd Abc Back To configure Incoming Call Privacy Outgoing call privacyPrefs Change Back To configure Outgoing Call PrivacyMultiple Appearance Directory Number Madn SCA shared line not active Audio Codecs Audio Codec SelectionPC Client softphone interworking with the IP Deskphone Audio Codec OrderingAllow Domain setting Answer-Mode SettingsAllow-Mode Settings Automatic remote software updates Domain or SIP address Typing cursor263 Multiuser Initial login Additional loginsSecondary Login screens Logging out Primary account logoutCable unplugged Server failoverSecondary account logout Upgrade impacts to user profiles Line keys 271 Making a call Receiving a call Being in a callAvaya 1120E IP Deskphone with one and multiple calls Instant Messages Menu featuresModifying settings Per-account call notification optionsRemembering settings after logout IM SettingsVoice Mail settings Programmable keysInbox, outbox, IM log Inbox call details viewAddress books User status Do Not DisturbCall Forwarding Presence Notifications Account Selection Per-account notificationsAdvanced features Viewing the IP Deskphone informationAccessing the services menu To access the services menuTo check for the latest software update Checking for updatesSwitching the proxy Select YesTo switch the proxy Domain Domains DoneResetting the IP Deskphone To reset the IP DeskphoneErasing the user data To delete user data files Exit Back To delete a user profile To delete a sound fileTo delete a language file To delete a log fileTo delete all files Network menuTo delete the system file without deleting the user profile To access the Network menu USB flash driveEnabling or disabling the USB Port Feature characteristicsPresence of USB flash drive USB devices USB port disabled screen Customizable banner for login USB devices Phone information screenLogin banner screen Phone Information Details screenScreensaver/screen lock Phone Information Details screenDisplay screensaver screen Screensaver settings screen Selecting the screensaver setting screenScreensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Background image Selecting an image to be viewed as a slideshowSelecting an image screen File names containing image filesService Package Group Support Background confirmation screenFeature keys 313 If you choose Friends, the bulk key Filter Viewing the existing groups you have in your Address BookSelect Back View All Edit To add a new contact to your Address Book SendIM Edit BackAdd Next Back 318 To add a new group Select Edit Add BackAdd Back Main feature key screen Speed Dial ListSpeed Dial List screen Speed dial list screenAuto Retrieve enable screen Auto retrieve flagUSB flash memory device support Root screen File manager select device screen File manager device browsing screen Delete File Manager Select Destination prompt screenSelect Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Component Icon Visual indicatorsDisplay screen icons Inbox Display screen icons Part 2Instant Messaging Presence Visual Alerter/Message Waiting IndicatorsDisplay screen icons Part 3 Visual Alerter/Message Waiting Indicator Visual indicator LED statusVisual indicators 338 Multi-Level Precedence and Preemption OverviewCall Origination Busy Other Mlpp service featuresRe-authorization Speakerphone exclusive to 911 EmergencyPrecedence ringback tone Making a call with MlppMaking an Mlpp call by going off-hook Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call Making an Mlpp call from a received Instant Message IM selection screenIM display Making a call by using a programmed speed dial key Off-hook speed dial screenPrecedence Call Waiting tone Incoming calls with precedencePrecedence alerting tone Incoming precedence call displayCall transfer with precedence Direct transfer and transfer to voicemailMultiple calls Consultative transferPreemption ExamplePreemption scenarios and behavior When a preemption call is receivedOrder of call preemption Call state Preemption behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Quick reference Short-cut and navigation function keysTelephone feature keys Login LogoutAnswering a call Making a callPress the Address Book or Inbox or Outbox key Making an emergency call367 Redial or NewCall Initiating a converence callIdle phone display CallFwd Abc orMsgs RetrveMore Active call displayAudio ConfTrnsfer NewCallMore… Call statePresence Icon Instant messaging IconInbox Icon 374 Third party terms Following component is licensed under Public DomainGNU GNU General Public V2 License377 378 379 380 381 382 Zlib Libpng384 385 Kern-random License KernrandomFollowing component is licensed under kernrandom license Wchar functions Wchar functions LicenseLibpeg License LibjpegFollowing component is licensed under libjpeg license Rex License RexFollowing component is licensed under the T-Rex license Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Numerics SymbolsIndex 398 399 400