Using your Avaya 1120E IP Deskphone | Avaya NN43112-101 manual

Using your Avaya 1120E IP Deskphone

Using your

Avaya 1120E IP Deskphone

After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone.

Getting started

This section provides information about how to use the IP Deskphone. Carefully read each section before you operate the new IP Deskphone.

The following sections describe details about the IP Deskphone:

•“Before you begin” on page 51

•“Connecting the components” on page 51

•“Entering text” on page 60

•“Accessing the Avaya 1120E IP Deskphone” on page 68

•“Configuring the Avaya 1120E IP Deskphone” on page 86

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Avaya NN43112-101 manual Using your Avaya 1120E IP Deskphone, Getting started

Contents

Avaya 1120E IP Deskphone with SIP Software User Guide Date October Downloading documents Contact Avaya Support Revision history Revision history Contents Accessing the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone 121 Receiving a call Call Outbox Address Book163 181 While on an active call Additional features Multiuser Advanced features 273 Visual indicators Multi-Level Precedence and Preemption 391 363Third party terms 397 Contents Basic features Welcome Welcome Avaya 1120E IP Deskphone controls Avaya 1120E IP Deskphone Welcome Welcome Welcome Welcome Welcome Avaya 1120E IP Deskphone display IP Deskphone LCD screen Cleaning the Avaya 1120E IP Deskphone LCD display screen Context-sensitive soft keys Msgs Function More… ScrnSvr CallFwdRetrve Presnce Prefs Language-use to change Idle display screen after dial pad input Idle display screen after dial pad input Abc or In-call context-sensitive soft keys Conf Trnsfer Audio Tones Headset Selection VoiceCodecs Activate NewCall Park Volume settings and to USB Locks-use to lock or Navigation keys Unlock Navigation keys and functions Part 1 Key Function Using a USB Mouse Navigation keys and functions Part 2 Available IP Deskphone call features Security features Example of a secure connection when the IP Deskphone is idle Secure connection Example of a secure connection during an active call Regulatory and safety information EMC compliance Jurisdiction Standard Description Safety compliance Other DenAn regulatory notice for Japan Using your Avaya 1120E IP Deskphone Getting started Connecting the components Before you begin IP Deskphone connections Removing the stand cover Wall-mount lever Connecting the AC power adapter optional Remove the stand cover Connecting the handset Connecting the headset optional Selecting the headset tuning parameter Connecting the LAN ethernet cable Installing additional cables Wall-mounting the IP Deskphone optional Method a Rotate the IP Deskphone into the wall mount position Entering text Method B Entering text using the IP Deskphone dialpad Context-sensitive soft key abc/123 Alphanumeric characters for dialpad key 1 Part 1 Character Name Back Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature Alphanumeric characters for dialpad key 1 Part 2 To disable the # Ends Dialing feature Off Back Configuring the dialpad to alphanumeric dialing To configure the dialpad to alphabetic mode as the default IP Deskphone Fixed Key Entering text using the USB keyboardUSB keyboard functions Part 1 Keyboard Key USB keyboard functions Part 2 Accessing the Avaya 1120E IP Deskphone Logging on Automatic login Configuring the domain Domain Select Back To change the domain Password protection for editing domain Password protection for domainsPassword check to switch domains Password request in server settings mode To change the language Change Back SelectLogging on to your Avaya 1120E IP Deskphone Abc To logon to the IP Deskphone Login Abc Login Next Cancel Next Configuring the duration of the loginTo configure the login duration Timed Period Next Logging on multiple user accounts Back CancelTimed logoff Timed logoff while IP Deskphone is idle Timed logoff while on a call Selecting a location Information, see Viewing the IP Deskphone information on User Profile Confirmation logon screen Overwriting your personal Address Book Logging off multiple user accounts Logging off from the IP DeskphoneLogout Back To log off from the IP Deskphone Making an emergency call To make an emergency call Send Location information Phone location display To adjust the display screen contrast Configuring the Avaya 1120E IP DeskphoneAdjusting the display screen contrast To create the idle screen display text Apply CancelCreating the idle screen text display Configuring the Backlight Screensaver Save Back Select Back Configuring Menu Auto back-outTo configure Menu Auto back-out Soft key to configure the Auto back Test Back Selecting a ring patternPrefs Select To select the ring pattern for an incoming call To adjust the ring volume for an incoming call Adjusting the volumeAdjusting the ring volume Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume To select a language Selecting a languageChange Selecting the date and time format To select a date format To select a time zone To select a time format USB headset Headset type Frequency Headset menuSupported USB headset types Preferences menu with Headset menu item Configuration options on the Headset screen Part 1 Option Function Configuration options on the Headset screen Part 2 Configuration options on the Headset screen Part 3 Presence of USB headset Audio Parameters Values Audio format selectionSupported USB audio formats Generic USB headset Avaya USB headset adapter with HID Feature Description Avaya USB headset adapter with HID support 110 111 Keys on adapter Keys on the IP Deskphone Third-party USB headsets with HIDAvaya USB adapter key mappings 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call Making a call using off-hook dialing To make a call using off-hook dialing Redial VMail Alex Send To make a call using on-hook dialing Making a call using on-hook dialingUsing handsfree calling To end a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To mute a handsfree call To use a headset Using Call SubjectsTo switch from handsfree to headset Subject Select New Abc To enter a call subject from a list Subject SaveClear To create a new call subject while initiating a call Adding a Call Subject Managing Call SubjectsSave Clear Back To add a Call Subject while the IP Deskphone is idle Add Deleting a Call Subject To delete a Call Subject while the IP Deskphone is idle DeleteEditing a Call Subject Edit To edit a Call Subject while the IP Deskphone is idle Receiving a call Caller identification Answer Answering an incoming callRedirecting an incoming call To answer an incoming call To redirect an incoming call by using the dialpad Redrct Clear Back Redrct To decline an incoming call Declining an incoming callDecline New To create a New Decline Reason during an incoming call Send BackCreating a new Call Decline Reason Managing Call Decline Reasons To create a Call Decline Reason To delete a Call Decline Reason Ignoring an incoming call To edit a Call Decline Reason To ignore an incoming call Receiving intercom calls Receiving paging calls 144 Address Book Viewing the Address Book Initiating a call from the Address Book Contact details To initiate a call to a contact stored in the Address Book ViewCall Back To add a contact to your Address Book Adding a contact to your Address BookAbc Next Back To edit a contact in your Address Book Editing a contact in your Address BookYes Back View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book Copying information to the Address Book To copy a contact to the Address Book Next Back Searching for a contact in the Address Book Using the Search feature in the Address Book To search for a contact stored in your Address Book Using the Search featureUsing Local Search Select Abc Search Back To perform a Global Search for a contact Using Global SearchCall Search Exit Backkey Call Save Search Back New Back Call Inbox Call Inbox while IP Deskphone is idle To manage calls in the Call Inbox while not on a call Accessing the Call InboxManaging calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Managing missed calls Viewing the details of a call in the Call InboxEnter Prev Next Back To view missed calls Missed Calls Notification On page 169 displays the Message options screen Select Auto Manual Initiating a call from the Call Inbox To initiate a call from the Call Inbox To delete calls from your Call Inbox Edit CallDeleting calls in your Call Inbox Yes AllUsr Accessing the calls in your Call Inbox during a callTo access the calls in your Call Inbox during a call Call Outbox Call Outbox while IP Deskphone is idle To manage calls in the Call Outbox while not on a call Accessing the Call OutboxManaging calls in the Call Outbox while not on a call Initiating a call from the Call Outbox To initiate a call from the Call Outbox Deleting calls from your Call Outbox To delete calls from your Call Outbox Viewing the details of a call in the Call Outbox To view details of a call in the Call Outbox Accessing the calls in your Call Outbox during a callTo access the calls in your Call Outbox during a call 180 Instant Messaging Configuring Instant MessagingConfiguring IM automatic pop-up Configuring Instant Messaging pop-ups To enable or disable automatic pop-up of a new IM Configuring IM audible alert To enable or disable the audible alerts of a new IM To compose and send an Instant Message Composing an Instant MessageMsgs Send IM Instant Message Inbox/Outbox Abc Next Back Send Accessing Instant Messages User View New IM Back Reply Viewing the content of an Instant MessageReplying to an Instant Message To reply to an Instant Message Initiating a call from an Instant Message To initiate a call from an Instant Message Msgs View View CallDeleting an Instant Message Delete Back While on an active call Making a new call Call Waiting More… NewCall Placing a call On Hold To place a call on hold Multiple calls On Hold Multiple calls In-call modeChad To retrieve a call on hold Join NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To make a call on hold the active call To access a call on hold when multiple calls are on holdActvate Join Using 3-way callingTo activate the 3-way Call feature Way Call Configuring a conference call Ad hoc conferencing when connecting to the Call Server To join a call to an existing conference call Current Domain Edit Domain Domain page with conference parameters Edit Domain screen To transfer a call to another telephone Transferring a callTrnsfer Abc Transfr Transfer Abc To transfer a call to Voice Mail ToVM Back Action Using the Park Call featureUsing Park Call User Servcs Park Clear BackRetrieving a Parked Call To retrieve a parked call from the server Retrve Clear Back Additional features Using the Friends feature Accessing your Friends list To check the online status of a friend on your list To initiate a call to a friend on the Friends list Status AllStatus To send an IM to a friend on the Friends list Select StatusSendIM Editing information of a friend To edit your Friends list Edit Abc Back Delete Use the dialpad to enter the new address for the contact Edit Delete To delete a contact from your Friends list Feature keys Feature keys Feature key programming To access the Program Key screen To view feature key details On page 227 shows the feature key details Feature key details To edit a feature key On page 229 shows the edit feature key screen Edit feature key screen To modify a feature key Modify Soft key to choose a service Speed dial. See To program a Speed Dial feature key on To program a Speed Dial feature key 232 To program a Call Forward feature key Next Select To program a Do Not Disturb feature key Finish To program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming Back Select To autoprogram feature keysPrefs Bulk Back Select All Yes 243 Select All Yes Creating a feature key using the Copy key To designate a feature key by using the Copy key Select Set Using Call Forward Privacy setting IP Deskphone display Incoming call display for a forwarded call Prefs Off To activate or deactivate this notification To deactivate Call Forward DisableForwrd Clear Back Disable Back Configuring Do Not DisturbEnable Back To enable Do Not Disturb To select a Presence state Configuring a Presence stateChange Back 253 Adding a new Presence state message To add a new Presence state message Incoming call privacy Configuring Privacy settingsAdd Abc Back To configure Incoming Call Privacy Outgoing call privacy Prefs Change Back To configure Outgoing Call PrivacyMultiple Appearance Directory Number Madn SCA shared line not active Audio Codecs Audio Codec Selection PC Client softphone interworking with the IP Deskphone Audio Codec Ordering Allow Domain setting Answer-Mode SettingsAllow-Mode Settings Automatic remote software updates Domain or SIP address Typing cursor 263 Multiuser Initial login Additional logins Secondary Login screens Logging out Primary account logout Cable unplugged Server failoverSecondary account logout Upgrade impacts to user profiles Line keys 271 Making a call Receiving a call Being in a call Avaya 1120E IP Deskphone with one and multiple calls Instant Messages Menu featuresModifying settings Per-account call notification options Remembering settings after logout IM SettingsVoice Mail settings Programmable keys Inbox, outbox, IM log Inbox call details view Address books User status Do Not Disturb Call Forwarding Presence Notifications Account Selection Per-account notifications Advanced features Viewing the IP Deskphone information Accessing the services menu To access the services menu To check for the latest software update Checking for updatesSwitching the proxy Select Yes To switch the proxy Domain Domains Done Resetting the IP Deskphone To reset the IP Deskphone Erasing the user data To delete user data files Exit Back To delete a user profile To delete a sound file To delete a language file To delete a log file To delete all files Network menuTo delete the system file without deleting the user profile To access the Network menu USB flash drive Enabling or disabling the USB Port Feature characteristicsPresence of USB flash drive USB devices USB port disabled screen Customizable banner for login USB devices Phone information screen Login banner screen Phone Information Details screen Screensaver/screen lock Phone Information Details screen Display screensaver screen Screensaver settings screen Selecting the screensaver setting screen Screensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Background image Selecting an image to be viewed as a slideshow Selecting an image screen File names containing image files Service Package Group Support Background confirmation screen Feature keys 313 If you choose Friends, the bulk key Filter Viewing the existing groups you have in your Address Book Select Back View All Edit To add a new contact to your Address Book SendIM Edit BackAdd Next Back 318 To add a new group Select Edit Add BackAdd Back Main feature key screen Speed Dial List Speed Dial List screen Speed dial list screen Auto Retrieve enable screen Auto retrieve flag USB flash memory device support Root screen File manager select device screen File manager device browsing screen Delete File Manager Select Destination prompt screen Select Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Component Icon Visual indicatorsDisplay screen icons Inbox Display screen icons Part 2Instant Messaging Presence Visual Alerter/Message Waiting IndicatorsDisplay screen icons Part 3 Visual Alerter/Message Waiting Indicator Visual indicator LED status Visual indicators 338 Multi-Level Precedence and Preemption Overview Call Origination Busy Other Mlpp service featuresRe-authorization Speakerphone exclusive to 911 Emergency Precedence ringback tone Making a call with MlppMaking an Mlpp call by going off-hook Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call Making an Mlpp call from a received Instant Message IM selection screen IM display Making a call by using a programmed speed dial key Off-hook speed dial screen Precedence Call Waiting tone Incoming calls with precedencePrecedence alerting tone Incoming precedence call display Call transfer with precedence Direct transfer and transfer to voicemail Multiple calls Consultative transfer Preemption Example Preemption scenarios and behavior When a preemption call is receivedOrder of call preemption Call state Preemption behavior Is displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Quick reference Short-cut and navigation function keys Telephone feature keys Login Logout Answering a call Making a callPress the Address Book or Inbox or Outbox key Making an emergency call 367 Redial or NewCall Initiating a converence callIdle phone display CallFwd Abc orMsgs Retrve More Active call display Audio ConfTrnsfer NewCall More… Call state Presence Icon Instant messaging IconInbox Icon 374 Third party terms Following component is licensed under Public Domain GNU GNU General Public V2 License 377 378 379 380 381 382 Zlib Libpng 384 385 Kern-random License KernrandomFollowing component is licensed under kernrandom license Wchar functions Wchar functions License Libpeg License LibjpegFollowing component is licensed under libjpeg license Rex License RexFollowing component is licensed under the T-Rex license Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Numerics SymbolsIndex 398 399 400