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Avaya NN43112-101 manual Madn SCA shared line not active

Models: NN43112-101

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Additional features

You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private. To dial a Vertical Service Code on an IP Deskphone, you must first initiate a new call by pressing the Action context-sensitive soft key, select New Call/Conference, and then dial the Vertical Service Code that is provided by your system administrator or service provider.

Note: The MADN feature is only available when you connect to a call server that supports it. Your system administrator manages the MADN feature and enables the MADN feature on your IP Deskphone if required.

When multiple IP Deskphones are configured with a MADN SCA feature, they share one single Directory Number (DN) that is available to the user. An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the IP Deskphones to ring. Also, any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group.

Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining.

Figure 43: MADN SCA shared line not active

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Avaya NN43112-101 manual Madn SCA shared line not active

Contents

Avaya 1120E IP Deskphone with SIP Software User Guide Date OctoberDownloading documents Contact Avaya Support Revision history Revision history Contents Accessing the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone121 Receiving a callAddress Book 163Call Outbox 181 While on an active callAdditional features MultiuserAdvanced features 273Visual indicators Multi-Level Precedence and Preemption391 363Third party terms 397Contents Basic features WelcomeWelcome Avaya 1120E IP Deskphone controls Avaya 1120E IP DeskphoneWelcome Welcome Welcome Welcome Welcome Avaya 1120E IP Deskphone display IP Deskphone LCD screenCleaning the Avaya 1120E IP Deskphone LCD display screen Context-sensitive soft keysMsgs FunctionMore… CallFwd RetrveScrnSvr Presnce PrefsLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputAbc or In-call context-sensitive soft keysConf TrnsferAudio TonesVoice CodecsHeadset Selection Activate NewCall Park Volume settings and to USB Locks-use to lock or Navigation keys UnlockNavigation keys and functions Part 1 Key FunctionUsing a USB Mouse Navigation keys and functions Part 2Available IP Deskphone call features Security featuresExample of a secure connection when the IP Deskphone is idle Secure connectionExample of a secure connection during an active call Regulatory and safety information EMC compliance Jurisdiction Standard DescriptionSafety compliance Other DenAn regulatory notice for JapanUsing your Avaya 1120E IP Deskphone Getting startedConnecting the components Before you beginIP Deskphone connections Removing the stand cover Wall-mount leverConnecting the AC power adapter optional Remove the stand coverConnecting the handset Connecting the headset optional Selecting the headset tuning parameterConnecting the LAN ethernet cable Installing additional cables Wall-mounting the IP Deskphone optionalMethod a Rotate the IP Deskphone into the wall mount positionEntering text Method BEntering text using the IP Deskphone dialpad Context-sensitive soft key abc/123Alphanumeric characters for dialpad key 1 Part 1 Character NameBack Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature Alphanumeric characters for dialpad key 1 Part 2To disable the # Ends Dialing feature Off BackConfiguring the dialpad to alphanumeric dialing To configure the dialpad to alphabetic mode as the defaultIP Deskphone Fixed Key Entering text using the USB keyboardUSB keyboard functions Part 1 Keyboard KeyUSB keyboard functions Part 2 Accessing the Avaya 1120E IP Deskphone Logging onAutomatic login Configuring the domainDomain Select Back To change the domainPassword protection for editing domain Password protection for domainsPassword check to switch domains Password request in server settings modeChange Back Select Logging on to your Avaya 1120E IP DeskphoneTo change the language Abc To logon to the IP DeskphoneLogin Abc LoginNext Cancel Next Configuring the duration of the loginTo configure the login duration Timed Period NextLogging on multiple user accounts Back CancelTimed logoff Timed logoff while IP Deskphone is idleTimed logoff while on a call Selecting a locationInformation, see Viewing the IP Deskphone information on User Profile Confirmation logon screen Overwriting your personal Address BookLogging off multiple user accounts Logging off from the IP DeskphoneLogout Back To log off from the IP DeskphoneMaking an emergency call To make an emergency callSend Location informationPhone location display Configuring the Avaya 1120E IP Deskphone Adjusting the display screen contrastTo adjust the display screen contrast Apply Cancel Creating the idle screen text displayTo create the idle screen display text Configuring the Backlight Screensaver Save BackConfiguring Menu Auto back-out To configure Menu Auto back-outSelect Back Soft key to configure the Auto back Test Back Selecting a ring patternPrefs Select To select the ring pattern for an incoming callAdjusting the volume Adjusting the ring volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Selecting a language ChangeTo select a language Selecting the date and time format To select a date formatTo select a time zone To select a time format USB headset Headset menu Supported USB headset typesHeadset type Frequency Preferences menu with Headset menu item Configuration options on the Headset screen Part 1 Option FunctionConfiguration options on the Headset screen Part 2 Configuration options on the Headset screen Part 3 Presence of USB headsetAudio format selection Supported USB audio formatsAudio Parameters Values Generic USB headset Avaya USB headset adapter with HIDFeature Description Avaya USB headset adapter with HID support110 111 Third-party USB headsets with HID Avaya USB adapter key mappingsKeys on adapter Keys on the IP Deskphone 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call Making a call using off-hook dialing To make a call using off-hook dialingRedial VMail Alex Send Making a call using on-hook dialing Using handsfree callingTo make a call using on-hook dialing To end a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To mute a handsfree callUsing Call Subjects To switch from handsfree to headsetTo use a headset Subject Select New Abc To enter a call subject from a listSubject SaveClear To create a new call subject while initiating a callAdding a Call Subject Managing Call SubjectsSave Clear Back To add a Call Subject while the IP Deskphone is idleAdd Deleting a Call SubjectDelete Editing a Call SubjectTo delete a Call Subject while the IP Deskphone is idle Edit To edit a Call Subject while the IP Deskphone is idleReceiving a call Caller identificationAnswer Answering an incoming callRedirecting an incoming call To answer an incoming callTo redirect an incoming call by using the dialpad Redrct Clear BackRedrct Declining an incoming call Decline NewTo decline an incoming call Send Back Creating a new Call Decline ReasonTo create a New Decline Reason during an incoming call Managing Call Decline Reasons To create a Call Decline ReasonTo delete a Call Decline Reason Ignoring an incoming call To edit a Call Decline ReasonTo ignore an incoming call Receiving intercom calls Receiving paging calls144 Address Book Viewing the Address BookInitiating a call from the Address Book Contact detailsView Call BackTo initiate a call to a contact stored in the Address Book Adding a contact to your Address Book Abc Next BackTo add a contact to your Address Book Editing a contact in your Address Book Yes BackTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book Copying information to the Address Book To copy a contact to the Address BookNext Back Searching for a contact in the Address Book Using the Search feature in the Address Book Using the Search feature Using Local SearchTo search for a contact stored in your Address Book Select Abc Search BackUsing Global Search Call Search ExitTo perform a Global Search for a contact Backkey Call Save Search Back New Back Call Inbox Call Inbox while IP Deskphone is idleAccessing the Call Inbox Managing calls in the Call Inbox while not on a callTo manage calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Viewing the details of a call in the Call Inbox Enter Prev Next BackManaging missed calls To view missed calls Missed Calls Notification On page 169 displays the Message options screenSelect Auto Manual Initiating a call from the Call Inbox To initiate a call from the Call InboxEdit Call Deleting calls in your Call InboxTo delete calls from your Call Inbox Accessing the calls in your Call Inbox during a call To access the calls in your Call Inbox during a callYes AllUsr Call Outbox Call Outbox while IP Deskphone is idleAccessing the Call Outbox Managing calls in the Call Outbox while not on a callTo manage calls in the Call Outbox while not on a call Initiating a call from the Call Outbox To initiate a call from the Call OutboxDeleting calls from your Call Outbox To delete calls from your Call OutboxViewing the details of a call in the Call Outbox Accessing the calls in your Call Outbox during a call To access the calls in your Call Outbox during a callTo view details of a call in the Call Outbox 180 Configuring Instant Messaging Configuring IM automatic pop-upInstant Messaging Configuring Instant Messaging pop-ups To enable or disable automatic pop-up of a new IMConfiguring IM audible alert To enable or disable the audible alerts of a new IMComposing an Instant Message Msgs Send IMTo compose and send an Instant Message Instant Message Inbox/Outbox Abc Next Back SendAccessing Instant Messages User View New IM Back Reply Viewing the content of an Instant MessageReplying to an Instant Message To reply to an Instant MessageInitiating a call from an Instant Message To initiate a call from an Instant MessageView Call Deleting an Instant MessageMsgs View Delete Back While on an active call Making a new callCall Waiting More… NewCallPlacing a call On Hold To place a call on holdMultiple calls On Hold Multiple calls In-call modeChad To retrieve a call on holdJoin NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To access a call on hold when multiple calls are on hold ActvateTo make a call on hold the active call Using 3-way calling To activate the 3-way Call featureJoin Way Call Configuring a conference call Ad hoc conferencing when connecting to the Call Server To join a call to an existing conference callCurrent Domain Edit Domain Domain page with conference parametersEdit Domain screen Transferring a call Trnsfer AbcTo transfer a call to another telephone Transfr Transfer Abc To transfer a call to Voice MailToVM Back Action Using the Park Call featureUsing Park Call UserServcs Park Clear BackRetrieving a Parked Call To retrieve a parked call from the serverRetrve Clear Back Additional features Using the Friends featureAccessing your Friends list To check the online status of a friend on your listStatus All StatusTo initiate a call to a friend on the Friends list Select Status SendIMTo send an IM to a friend on the Friends list Editing information of a friend To edit your Friends listEdit Abc Back DeleteUse the dialpad to enter the new address for the contact Edit Delete To delete a contact from your Friends listFeature keys Feature keysFeature key programming To access the Program Key screenTo view feature key details On page 227 shows the feature key detailsFeature key details To edit a feature key On page 229 shows the edit feature key screenEdit feature key screen To modify a feature key ModifySoft key to choose a service Speed dial. See To program a Speed Dial feature key on To program a Speed Dial feature key232 To program a Call Forward feature key Next SelectTo program a Do Not Disturb feature key FinishTo program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming To autoprogram feature keys Prefs BulkBack Select Back Select All Yes 243 Select All Yes Creating a feature key using the Copy key To designate a feature key by using the Copy keySelect Set Using Call Forward Privacy setting IP Deskphone display Incoming call display for a forwarded callPrefs Off To activate or deactivate this notificationDisable Forwrd Clear BackTo deactivate Call Forward Disable Back Configuring Do Not DisturbEnable Back To enable Do Not DisturbConfiguring a Presence state Change BackTo select a Presence state 253 Adding a new Presence state message To add a new Presence state messageConfiguring Privacy settings Add Abc BackIncoming call privacy To configure Incoming Call Privacy Outgoing call privacyTo configure Outgoing Call Privacy Multiple Appearance Directory NumberPrefs Change Back Madn SCA shared line not active Audio Codecs Audio Codec SelectionPC Client softphone interworking with the IP Deskphone Audio Codec OrderingAnswer-Mode Settings Allow-Mode SettingsAllow Domain setting Automatic remote software updates Domain or SIP address Typing cursor263 Multiuser Initial login Additional loginsSecondary Login screens Logging out Primary account logoutServer failover Secondary account logoutCable unplugged Upgrade impacts to user profiles Line keys 271 Making a call Receiving a call Being in a callAvaya 1120E IP Deskphone with one and multiple calls Instant Messages Menu featuresModifying settings Per-account call notification optionsRemembering settings after logout IM SettingsVoice Mail settings Programmable keysInbox, outbox, IM log Inbox call details viewAddress books User status Do Not DisturbCall Forwarding Presence Notifications Account Selection Per-account notificationsAdvanced features Viewing the IP Deskphone informationAccessing the services menu To access the services menuTo check for the latest software update Checking for updatesSwitching the proxy Select YesTo switch the proxy Domain Domains DoneResetting the IP Deskphone To reset the IP DeskphoneErasing the user data To delete user data files Exit Back To delete a user profile To delete a sound fileTo delete a language file To delete a log fileNetwork menu To delete the system file without deleting the user profileTo delete all files To access the Network menu USB flash driveFeature characteristics Presence of USB flash driveEnabling or disabling the USB Port USB devices USB port disabled screen Customizable banner for login USB devices Phone information screenLogin banner screen Phone Information Details screenScreensaver/screen lock Phone Information Details screenDisplay screensaver screen Screensaver settings screen Selecting the screensaver setting screenScreensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Background image Selecting an image to be viewed as a slideshowSelecting an image screen File names containing image filesService Package Group Support Background confirmation screenFeature keys 313 If you choose Friends, the bulk key Filter Viewing the existing groups you have in your Address BookSelect Back View All Edit SendIM Edit Back Add Next BackTo add a new contact to your Address Book 318 Select Edit Add Back Add BackTo add a new group Main feature key screen Speed Dial ListSpeed Dial List screen Speed dial list screenAuto Retrieve enable screen Auto retrieve flagUSB flash memory device support Root screen File manager select device screen File manager device browsing screen Delete File Manager Select Destination prompt screenSelect Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Visual indicators Display screen iconsComponent Icon Display screen icons Part 2 Instant MessagingInbox Visual Alerter/Message Waiting Indicators Display screen icons Part 3Presence Visual Alerter/Message Waiting Indicator Visual indicator LED statusVisual indicators 338 Multi-Level Precedence and Preemption OverviewCall Origination Busy Other Mlpp service featuresRe-authorization Speakerphone exclusive to 911 EmergencyMaking a call with Mlpp Making an Mlpp call by going off-hookPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call Making an Mlpp call from a received Instant Message IM selection screenIM display Making a call by using a programmed speed dial key Off-hook speed dial screenPrecedence Call Waiting tone Incoming calls with precedencePrecedence alerting tone Incoming precedence call displayCall transfer with precedence Direct transfer and transfer to voicemailMultiple calls Consultative transferPreemption ExamplePreemption scenarios and behavior When a preemption call is receivedOrder of call preemption Call state Preemption behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Re-authorization Feature interactions with MlppFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Quick reference Short-cut and navigation function keysTelephone feature keys Login LogoutAnswering a call Making a callPress the Address Book or Inbox or Outbox key Making an emergency call367 Initiating a converence call Idle phone displayRedial or NewCall CallFwd Abc orMsgs RetrveMore Active call displayAudio ConfTrnsfer NewCallMore… Call stateInstant messaging Icon Inbox IconPresence Icon 374 Third party terms Following component is licensed under Public DomainGNU GNU General Public V2 License377 378 379 380 381 382 Zlib Libpng384 385 Kernrandom Following component is licensed under kernrandom licenseKern-random License Wchar functions Wchar functions LicenseLibjpeg Following component is licensed under libjpeg licenseLibpeg License Rex Following component is licensed under the T-Rex licenseRex License Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Symbols IndexNumerics 398 399 400