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NN43112-101
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Avaya 1120E IP Deskphone with SIP Software User Guide, Date October
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NN43112-101
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Feature characteristics
Install
Password
Symbols
Visual indicators
Login
Connecting the components
Configuring Menu Auto back-out
Resetting the IP Deskphone
Accessing the Call Inbox
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Avaya 1120E IP Deskphone with SIP Software User Guide
Avaya Communication Server 1000
Document Status:
Standard
Document Version:
06.04
Part Code:
NN43112-101
Date:
October 2010
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Contents
Date October
Avaya 1120E IP Deskphone with SIP Software User Guide
Downloading documents Contact Avaya Support
Revision history
Revision history
Contents
Configuring the Avaya 1120E IP Deskphone
Accessing the Avaya 1120E IP Deskphone
Receiving a call
121
163
Address Book
Call Outbox
While on an active call
181
Multiuser
Additional features
273
Advanced features
Multi-Level Precedence and Preemption
Visual indicators
Third party terms
363
391
397
Contents
Welcome
Basic features
Welcome
Avaya 1120E IP Deskphone
Avaya 1120E IP Deskphone controls
Welcome
Welcome
Welcome
Welcome
Welcome
IP Deskphone LCD screen
Avaya 1120E IP Deskphone display
Context-sensitive soft keys
Cleaning the Avaya 1120E IP Deskphone LCD display screen
Function
Msgs
More…
Retrve
CallFwd
ScrnSvr
Prefs
Presnce
Language-use to change
Idle display screen after dial pad input
Idle display screen after dial pad input
In-call context-sensitive soft keys
Abc or
Trnsfer
Conf
Tones
Audio
Codecs
Voice
Headset Selection
Activate
NewCall
Park
Volume settings and to
USB Locks-use to lock or
Unlock
Navigation keys
Key Function
Navigation keys and functions Part 1
Navigation keys and functions Part 2
Using a USB Mouse
Security features
Available IP Deskphone call features
Secure connection
Example of a secure connection when the IP Deskphone is idle
Example of a secure connection during an active call
Regulatory and safety information
Jurisdiction Standard Description
EMC compliance
Safety compliance
DenAn regulatory notice for Japan
Other
Getting started
Using your Avaya 1120E IP Deskphone
Before you begin
Connecting the components
IP Deskphone connections
Wall-mount lever
Removing the stand cover
Remove the stand cover
Connecting the AC power adapter optional
Connecting the handset
Selecting the headset tuning parameter
Connecting the headset optional
Connecting the LAN ethernet cable
Wall-mounting the IP Deskphone optional
Installing additional cables
Rotate the IP Deskphone into the wall mount position
Method a
Method B
Entering text
Context-sensitive soft key abc/123
Entering text using the IP Deskphone dialpad
Character Name
Alphanumeric characters for dialpad key 1 Part 1
To enable the # Ends Dialing feature
Enabling and disabling the # Ends Dialing feature
Back
Alphanumeric characters for dialpad key 1 Part 2
Off Back
To disable the # Ends Dialing feature
To configure the dialpad to alphabetic mode as the default
Configuring the dialpad to alphanumeric dialing
USB keyboard functions Part 1
Entering text using the USB keyboard
IP Deskphone Fixed Key
Keyboard Key
USB keyboard functions Part 2
Logging on
Accessing the Avaya 1120E IP Deskphone
Configuring the domain
Automatic login
To change the domain
Domain Select Back
Password check to switch domains
Password protection for domains
Password protection for editing domain
Password request in server settings mode
Logging on to your Avaya 1120E IP Deskphone
Change Back Select
To change the language
To logon to the IP Deskphone
Abc
Login
Login Abc
Next Cancel
To configure the login duration
Configuring the duration of the login
Next
Timed Period Next
Timed logoff
Back Cancel
Logging on multiple user accounts
Timed logoff while IP Deskphone is idle
Selecting a location
Timed logoff while on a call
Information, see Viewing the IP Deskphone information on
User Profile
Overwriting your personal Address Book
Confirmation logon screen
Logout Back
Logging off from the IP Deskphone
Logging off multiple user accounts
To log off from the IP Deskphone
To make an emergency call
Making an emergency call
Location information
Send
Phone location display
Adjusting the display screen contrast
Configuring the Avaya 1120E IP Deskphone
To adjust the display screen contrast
Creating the idle screen text display
Apply Cancel
To create the idle screen display text
Save Back
Configuring the Backlight Screensaver
To configure Menu Auto back-out
Configuring Menu Auto back-out
Select Back
Soft key to configure the Auto back
Prefs Select
Selecting a ring pattern
Test Back
To select the ring pattern for an incoming call
Adjusting the ring volume
Adjusting the volume
To adjust the ring volume for an incoming call
Set Back
To adjust the volume of the handset
To adjust the headset volume
To adjust the handsfree mode volume
Change
Selecting a language
To select a language
To select a date format
Selecting the date and time format
To select a time zone
To select a time format
USB headset
Supported USB headset types
Headset menu
Headset type Frequency
Preferences menu with Headset menu item
Option Function
Configuration options on the Headset screen Part 1
Configuration options on the Headset screen Part 2
Presence of USB headset
Configuration options on the Headset screen Part 3
Supported USB audio formats
Audio format selection
Audio Parameters Values
Avaya USB headset adapter with HID
Generic USB headset
Avaya USB headset adapter with HID support
Feature Description
110
111
Avaya USB adapter key mappings
Third-party USB headsets with HID
Keys on adapter Keys on the IP Deskphone
113
114
115
116
117
Summary of ATA characteristics Part 1
Summary of ATA characteristics Part 2
Summary of ATA characteristics Part 3
Making a call
To make a call using off-hook dialing
Making a call using off-hook dialing
Redial VMail Alex Send
Using handsfree calling
Making a call using on-hook dialing
To make a call using on-hook dialing
To switch from the handset mode to handsfree mode
To switch from the handsfree to handset mode
To end a handsfree call
To mute a handsfree call
To switch from handsfree to headset
Using Call Subjects
To use a headset
To enter a call subject from a list
Subject Select New Abc
Clear
Save
Subject
To create a new call subject while initiating a call
Save Clear Back
Managing Call Subjects
Adding a Call Subject
To add a Call Subject while the IP Deskphone is idle
Deleting a Call Subject
Add
Editing a Call Subject
Delete
To delete a Call Subject while the IP Deskphone is idle
To edit a Call Subject while the IP Deskphone is idle
Edit
Caller identification
Receiving a call
Redirecting an incoming call
Answering an incoming call
Answer
To answer an incoming call
Redrct Clear Back
To redirect an incoming call by using the dialpad
Redrct
Decline New
Declining an incoming call
To decline an incoming call
Creating a new Call Decline Reason
Send Back
To create a New Decline Reason during an incoming call
To create a Call Decline Reason
Managing Call Decline Reasons
To delete a Call Decline Reason
To edit a Call Decline Reason
Ignoring an incoming call
To ignore an incoming call
Receiving paging calls
Receiving intercom calls
144
Viewing the Address Book
Address Book
Contact details
Initiating a call from the Address Book
Call Back
View
To initiate a call to a contact stored in the Address Book
Abc Next Back
Adding a contact to your Address Book
To add a contact to your Address Book
Yes Back
Editing a contact in your Address Book
To edit a contact in your Address Book
View Edit Abc Next Back
Next Back Yes
To delete a contact from your Address Book
To copy a contact to the Address Book
Copying information to the Address Book
Next Back
Searching for a contact in the Address Book
Using the Search feature in the Address Book
Using Local Search
Using the Search feature
To search for a contact stored in your Address Book
Search Back
Select Abc
Call Search Exit
Using Global Search
To perform a Global Search for a contact
Backkey
Call Save Search Back
New Back
Call Inbox while IP Deskphone is idle
Call Inbox
Managing calls in the Call Inbox while not on a call
Accessing the Call Inbox
To manage calls in the Call Inbox while not on a call
Enter Missed All Delete Exit
Additional user interactions
Enter Prev Next Back
Viewing the details of a call in the Call Inbox
Managing missed calls
To view missed calls
On page 169 displays the Message options screen
Missed Calls Notification
Select Auto Manual
To initiate a call from the Call Inbox
Initiating a call from the Call Inbox
Deleting calls in your Call Inbox
Edit Call
To delete calls from your Call Inbox
To access the calls in your Call Inbox during a call
Accessing the calls in your Call Inbox during a call
Yes AllUsr
Call Outbox while IP Deskphone is idle
Call Outbox
Managing calls in the Call Outbox while not on a call
Accessing the Call Outbox
To manage calls in the Call Outbox while not on a call
To initiate a call from the Call Outbox
Initiating a call from the Call Outbox
To delete calls from your Call Outbox
Deleting calls from your Call Outbox
Viewing the details of a call in the Call Outbox
To access the calls in your Call Outbox during a call
Accessing the calls in your Call Outbox during a call
To view details of a call in the Call Outbox
180
Configuring IM automatic pop-up
Configuring Instant Messaging
Instant Messaging
To enable or disable automatic pop-up of a new IM
Configuring Instant Messaging pop-ups
To enable or disable the audible alerts of a new IM
Configuring IM audible alert
Msgs Send IM
Composing an Instant Message
To compose and send an Instant Message
Abc Next Back Send
Instant Message Inbox/Outbox
Accessing Instant Messages
User View New IM Back
Replying to an Instant Message
Viewing the content of an Instant Message
Reply
To reply to an Instant Message
To initiate a call from an Instant Message
Initiating a call from an Instant Message
Deleting an Instant Message
View Call
Msgs View
Delete Back
Making a new call
While on an active call
More… NewCall
Call Waiting
To place a call on hold
Placing a call On Hold
Chad
Multiple calls In-call mode
Multiple calls On Hold
To retrieve a call on hold
Join NewCall
RlsCall
Retrieving a Parked Call on
Press the Prefs context-sensitive soft key to
Network-use to access the following
Actvate
To access a call on hold when multiple calls are on hold
To make a call on hold the active call
To activate the 3-way Call feature
Using 3-way calling
Join
Way Call
Configuring a conference call
To join a call to an existing conference call
Ad hoc conferencing when connecting to the Call Server
Current Domain
Domain page with conference parameters
Edit Domain
Edit Domain screen
Trnsfer Abc
Transferring a call
To transfer a call to another telephone
Transfr
To transfer a call to Voice Mail
Transfer Abc
ToVM Back
Using Park Call
Using the Park Call feature
Action
User
Retrieving a Parked Call
Park Clear Back
Servcs
To retrieve a parked call from the server
Retrve Clear Back
Using the Friends feature
Additional features
To check the online status of a friend on your list
Accessing your Friends list
Status
Status All
To initiate a call to a friend on the Friends list
SendIM
Select Status
To send an IM to a friend on the Friends list
To edit your Friends list
Editing information of a friend
Back Delete
Edit Abc
Use the dialpad to enter the new address for the contact
To delete a contact from your Friends list
Edit Delete
Feature keys
Feature keys
To access the Program Key screen
Feature key programming
On page 227 shows the feature key details
To view feature key details
Feature key details
On page 229 shows the edit feature key screen
To edit a feature key
Modify
Edit feature key screen To modify a feature key
Soft key to choose a service
To program a Speed Dial feature key
Speed dial. See To program a Speed Dial feature key on
232
Next Select
To program a Call Forward feature key
Finish
To program a Do Not Disturb feature key
To program a Send IM feature key
To program a Presence feature key
237
Remove a programmed feature key
Back Remove
Feature key autoprogramming
Prefs Bulk
To autoprogram feature keys
Back Select
Back Select All Yes
243
Select All Yes
To designate a feature key by using the Copy key
Creating a feature key using the Copy key
Select Set
Using Call Forward
Incoming call display for a forwarded call
Privacy setting IP Deskphone display
To activate or deactivate this notification
Prefs Off
Forwrd Clear Back
Disable
To deactivate Call Forward
Enable Back
Configuring Do Not Disturb
Disable Back
To enable Do Not Disturb
Change Back
Configuring a Presence state
To select a Presence state
253
To add a new Presence state message
Adding a new Presence state message
Add Abc Back
Configuring Privacy settings
Incoming call privacy
Outgoing call privacy
To configure Incoming Call Privacy
Multiple Appearance Directory Number
To configure Outgoing Call Privacy
Prefs Change Back
Madn SCA shared line not active
Audio Codec Selection
Audio Codecs
Audio Codec Ordering
PC Client softphone interworking with the IP Deskphone
Allow-Mode Settings
Answer-Mode Settings
Allow Domain setting
Domain or SIP address Typing cursor
Automatic remote software updates
263
Multiuser
Additional logins
Initial login
Secondary Login screens
Primary account logout
Logging out
Secondary account logout
Server failover
Cable unplugged
Upgrade impacts to user profiles
Line keys
271
Making a call
Being in a call
Receiving a call
Avaya 1120E IP Deskphone with one and multiple calls
Modifying settings
Menu features
Instant Messages
Per-account call notification options
Voice Mail settings
IM Settings
Remembering settings after logout
Programmable keys
Inbox call details view
Inbox, outbox, IM log
Address books
Do Not Disturb
User status
Call Forwarding
Presence
Notifications
Per-account notifications
Account Selection
Viewing the IP Deskphone information
Advanced features
To access the services menu
Accessing the services menu
Switching the proxy
Checking for updates
To check for the latest software update
Select Yes
To switch the proxy
Domains Done
Domain
To reset the IP Deskphone
Resetting the IP Deskphone
Erasing the user data
To delete user data files
Exit Back
To delete a sound file
To delete a user profile
To delete a log file
To delete a language file
To delete the system file without deleting the user profile
Network menu
To delete all files
USB flash drive
To access the Network menu
Presence of USB flash drive
Feature characteristics
Enabling or disabling the USB Port
USB devices USB port disabled screen
USB devices Phone information screen
Customizable banner for login
Phone Information Details screen
Login banner screen
Phone Information Details screen
Screensaver/screen lock
Display screensaver screen
Selecting the screensaver setting screen
Screensaver settings screen
Screensaver mode setting screen
Screensaver disabled message
Screensaver password screen
Screensaver locked screen
308
Selecting an image to be viewed as a slideshow
Background image
File names containing image files
Selecting an image screen
Background confirmation screen
Service Package Group Support
Feature keys
313
If you choose Friends, the bulk key
Viewing the existing groups you have in your Address Book
Filter
Select Back View All Edit
Add Next Back
SendIM Edit Back
To add a new contact to your Address Book
318
Add Back
Select Edit Add Back
To add a new group
Speed Dial List
Main feature key screen
Speed dial list screen
Speed Dial List screen
Auto retrieve flag
Auto Retrieve enable screen
USB flash memory device support
Root screen
File manager select device screen
File manager device browsing screen
File Manager Select Destination prompt screen
Delete
Select Destination
File Manager Select Destination screen
330
Sample success message for File Manager operation
332
333
Display screen icons
Visual indicators
Component Icon
Instant Messaging
Display screen icons Part 2
Inbox
Display screen icons Part 3
Visual Alerter/Message Waiting Indicators
Presence
Visual indicator LED status
Visual Alerter/Message Waiting Indicator
Visual indicators 338
Overview
Multi-Level Precedence and Preemption
Re-authorization
Other Mlpp service features
Call Origination Busy
Speakerphone exclusive to 911 Emergency
Making an Mlpp call by going off-hook
Making a call with Mlpp
Precedence ringback tone
Options soft key
Options menu
Off-hook screen with dialed destination and precedence
Outgoing call
IM selection screen
Making an Mlpp call from a received Instant Message
IM display
Off-hook speed dial screen
Making a call by using a programmed speed dial key
Precedence alerting tone
Incoming calls with precedence
Precedence Call Waiting tone
Incoming precedence call display
Direct transfer and transfer to voicemail
Call transfer with precedence
Consultative transfer
Multiple calls
Example
Preemption
Order of call preemption
When a preemption call is received
Preemption scenarios and behavior
Call state Preemption behavior
Is displayed. See , Preemption
Preemption acknowledgement screen External preemption
When a preemption call is received from an external source
Call Origination Busy
User is Busy message
Notification of preemption of held call
Feature interactions with Mlpp
Re-authorization
Feature interactions with Mlpp
361
Multi-Level Precedence and Preemption 362
Short-cut and navigation function keys
Quick reference
Telephone feature keys
Logout
Login
Press the Address Book or Inbox or Outbox key
Making a call
Answering a call
Making an emergency call
367
Idle phone display
Initiating a converence call
Redial or NewCall
Msgs
Abc or
CallFwd
Retrve
Active call display
More
Trnsfer
Conf
Audio
NewCall
Call state
More…
Inbox Icon
Instant messaging Icon
Presence Icon
374
Following component is licensed under Public Domain
Third party terms
GNU General Public V2 License
GNU
377
378
379
380
381
382
Libpng
Zlib
384
385
Following component is licensed under kernrandom license
Kernrandom
Kern-random License
Wchar functions License
Wchar functions
Following component is licensed under libjpeg license
Libjpeg
Libpeg License
Following component is licensed under the T-Rex license
Rex
Rex License
Third party terms 390
Terms you should know
392
393
394
395
Terms you should know 396
Index
Symbols
Numerics
398
399
400