Avaya NN43112-101 manual Incoming calls with precedence, Precedence alerting tone

Models: NN43112-101

1 400
Download 400 pages 17.77 Kb
Page 349
Image 349

Multi-Level Precedence and Preemption

Incoming calls with precedence

Four types of incoming calls with precedence can be displayed.

1.Precedence call without subject

2.Precedence call with subject

3.Redirected precedence call without subject

4.Redirected precedence call with subject

Note: When there is a call with an incoming precedence level higher than Routine, the Redirect and Decline soft keys are not displayed.

Precedence alerting tone

A precedence alerting tone is played to alert you that a precedence call with a precedence level higher than Routine is arriving. This tone is delivered through the Handsfree speaker. This tone is played if there is no active call or if a call is on hold.

Precedence Call Waiting tone

When a call with a precedence level higher than Routine is received, and you are busy with another call, the precedence Call Waiting tone is played instead of the normal Call Waiting tone. This tone is delivered through the Handsfree speaker.

Incoming precedence call display

The first line of the IP Deskphone displays the caller's information (From) with the ringing phone icon.

The second line displays the precedence level.

The third line displays the person who is being called (callee). If the incoming call has a subject, the third line displays the subject alternating with the person who is being called. The display cycles between the two every six seconds. An example is shown in Figure 85 on page 350.

349

Page 349
Image 349
Avaya NN43112-101 manual Incoming calls with precedence, Precedence alerting tone, Precedence Call Waiting tone