Order of call preemption | Avaya NN43112-101 specs

Multi-Level Precedence and Preemption

Order of call preemption

The following is the order of call preemption:

1.the lowest precedence call

2.If there are multiple calls on the same precedence level, then the following order is used

a.any outgoing call that is unanswered

b.the oldest incoming call that is unanswered

c.the oldest held call

Preemption scenarios and behavior

The following table describes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available.

Table 20: When a preemption call is received

Call state	Preemption behavior

While on an active call

1.Preemption tone is played through the Handsfree speaker.

2.The active call is removed.

3.The preemption acknowledgment screen is displayed. See Figure 86, "Preemption acknowledgement screen", on page 355.

4.When the preemption call is acknowledged by pressing OK, the preemption tone is ended and the new preemption precedence call is displayed.

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Avaya NN43112-101 manual Order of call preemption, Preemption scenarios and behavior, When a preemption call is received

Contents

Date October Avaya 1120E IP Deskphone with SIP Software User Guide Downloading documents Contact Avaya Support Revision history Revision history Contents Configuring the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP Deskphone Receiving a call 121 Call Outbox Address Book163 While on an active call 181 Multiuser Additional features 273 Advanced features Multi-Level Precedence and Preemption Visual indicators Third party terms 363391 397 Contents Welcome Basic features Welcome Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone controls Welcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1120E IP Deskphone display Context-sensitive soft keys Cleaning the Avaya 1120E IP Deskphone LCD display screen Function Msgs More… ScrnSvr CallFwdRetrve Prefs Presnce Language-use to change Idle display screen after dial pad input Idle display screen after dial pad input In-call context-sensitive soft keys Abc or Trnsfer Conf Tones Audio Headset Selection VoiceCodecs Activate NewCall Park Volume settings and to USB Locks-use to lock or Unlock Navigation keys Key Function Navigation keys and functions Part 1 Navigation keys and functions Part 2 Using a USB Mouse Security features Available IP Deskphone call features Secure connection Example of a secure connection when the IP Deskphone is idle Example of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC compliance Safety compliance DenAn regulatory notice for Japan Other Getting started Using your Avaya 1120E IP Deskphone Before you begin Connecting the components IP Deskphone connections Wall-mount lever Removing the stand cover Remove the stand cover Connecting the AC power adapter optional Connecting the handset Selecting the headset tuning parameter Connecting the headset optional Connecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cables Rotate the IP Deskphone into the wall mount position Method a Method B Entering text Context-sensitive soft key abc/123 Entering text using the IP Deskphone dialpad Character Name Alphanumeric characters for dialpad key 1 Part 1 To enable the # Ends Dialing feature Enabling and disabling the # Ends Dialing featureBack Alphanumeric characters for dialpad key 1 Part 2 Off Back To disable the # Ends Dialing feature To configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialing USB keyboard functions Part 1 Entering text using the USB keyboardIP Deskphone Fixed Key Keyboard Key USB keyboard functions Part 2 Logging on Accessing the Avaya 1120E IP Deskphone Configuring the domain Automatic login To change the domain Domain Select Back Password check to switch domains Password protection for domainsPassword protection for editing domain Password request in server settings mode To change the language Change Back SelectLogging on to your Avaya 1120E IP Deskphone To logon to the IP Deskphone Abc Login Login Abc Next Cancel To configure the login duration Configuring the duration of the loginNext Timed Period Next Timed logoff Back CancelLogging on multiple user accounts Timed logoff while IP Deskphone is idle Selecting a location Timed logoff while on a call Information, see Viewing the IP Deskphone information on User Profile Overwriting your personal Address Book Confirmation logon screen Logout Back Logging off from the IP DeskphoneLogging off multiple user accounts To log off from the IP Deskphone To make an emergency call Making an emergency call Location information Send Phone location display To adjust the display screen contrast Configuring the Avaya 1120E IP DeskphoneAdjusting the display screen contrast To create the idle screen display text Apply CancelCreating the idle screen text display Save Back Configuring the Backlight Screensaver Select Back Configuring Menu Auto back-outTo configure Menu Auto back-out Soft key to configure the Auto back Prefs Select Selecting a ring patternTest Back To select the ring pattern for an incoming call To adjust the ring volume for an incoming call Adjusting the volumeAdjusting the ring volume Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume To select a language Selecting a languageChange To select a date format Selecting the date and time format To select a time zone To select a time format USB headset Headset type Frequency Headset menuSupported USB headset types Preferences menu with Headset menu item Option Function Configuration options on the Headset screen Part 1 Configuration options on the Headset screen Part 2 Presence of USB headset Configuration options on the Headset screen Part 3 Audio Parameters Values Audio format selectionSupported USB audio formats Avaya USB headset adapter with HID Generic USB headset Avaya USB headset adapter with HID support Feature Description 110 111 Keys on adapter Keys on the IP Deskphone Third-party USB headsets with HIDAvaya USB adapter key mappings 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call To make a call using off-hook dialing Making a call using off-hook dialing Redial VMail Alex Send To make a call using on-hook dialing Making a call using on-hook dialingUsing handsfree calling To switch from the handset mode to handsfree mode To switch from the handsfree to handset modeTo end a handsfree call To mute a handsfree call To use a headset Using Call SubjectsTo switch from handsfree to headset To enter a call subject from a list Subject Select New Abc Clear SaveSubject To create a new call subject while initiating a call Save Clear Back Managing Call SubjectsAdding a Call Subject To add a Call Subject while the IP Deskphone is idle Deleting a Call Subject Add To delete a Call Subject while the IP Deskphone is idle DeleteEditing a Call Subject To edit a Call Subject while the IP Deskphone is idle Edit Caller identification Receiving a call Redirecting an incoming call Answering an incoming callAnswer To answer an incoming call Redrct Clear Back To redirect an incoming call by using the dialpad Redrct To decline an incoming call Declining an incoming callDecline New To create a New Decline Reason during an incoming call Send BackCreating a new Call Decline Reason To create a Call Decline Reason Managing Call Decline Reasons To delete a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming call To ignore an incoming call Receiving paging calls Receiving intercom calls 144 Viewing the Address Book Address Book Contact details Initiating a call from the Address Book To initiate a call to a contact stored in the Address Book ViewCall Back To add a contact to your Address Book Adding a contact to your Address BookAbc Next Back To edit a contact in your Address Book Editing a contact in your Address BookYes Back View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book To copy a contact to the Address Book Copying information to the Address Book Next Back Searching for a contact in the Address Book Using the Search feature in the Address Book To search for a contact stored in your Address Book Using the Search featureUsing Local Search Search Back Select Abc To perform a Global Search for a contact Using Global SearchCall Search Exit Backkey Call Save Search Back New Back Call Inbox while IP Deskphone is idle Call Inbox To manage calls in the Call Inbox while not on a call Accessing the Call InboxManaging calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Managing missed calls Viewing the details of a call in the Call InboxEnter Prev Next Back To view missed calls On page 169 displays the Message options screen Missed Calls Notification Select Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call Inbox To delete calls from your Call Inbox Edit CallDeleting calls in your Call Inbox Yes AllUsr Accessing the calls in your Call Inbox during a callTo access the calls in your Call Inbox during a call Call Outbox while IP Deskphone is idle Call Outbox To manage calls in the Call Outbox while not on a call Accessing the Call OutboxManaging calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call Outbox To delete calls from your Call Outbox Deleting calls from your Call Outbox Viewing the details of a call in the Call Outbox To view details of a call in the Call Outbox Accessing the calls in your Call Outbox during a callTo access the calls in your Call Outbox during a call 180 Instant Messaging Configuring Instant MessagingConfiguring IM automatic pop-up To enable or disable automatic pop-up of a new IM Configuring Instant Messaging pop-ups To enable or disable the audible alerts of a new IM Configuring IM audible alert To compose and send an Instant Message Composing an Instant MessageMsgs Send IM Abc Next Back Send Instant Message Inbox/Outbox Accessing Instant Messages User View New IM Back Replying to an Instant Message Viewing the content of an Instant MessageReply To reply to an Instant Message To initiate a call from an Instant Message Initiating a call from an Instant Message Msgs View View CallDeleting an Instant Message Delete Back Making a new call While on an active call More… NewCall Call Waiting To place a call on hold Placing a call On Hold Chad Multiple calls In-call modeMultiple calls On Hold To retrieve a call on hold Join NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To make a call on hold the active call To access a call on hold when multiple calls are on holdActvate Join Using 3-way callingTo activate the 3-way Call feature Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call Server Current Domain Domain page with conference parameters Edit Domain Edit Domain screen To transfer a call to another telephone Transferring a callTrnsfer Abc Transfr To transfer a call to Voice Mail Transfer Abc ToVM Back Using Park Call Using the Park Call featureAction User Retrieving a Parked Call Park Clear BackServcs To retrieve a parked call from the server Retrve Clear Back Using the Friends feature Additional features To check the online status of a friend on your list Accessing your Friends list To initiate a call to a friend on the Friends list Status AllStatus To send an IM to a friend on the Friends list Select StatusSendIM To edit your Friends list Editing information of a friend Back Delete Edit Abc Use the dialpad to enter the new address for the contact To delete a contact from your Friends list Edit Delete Feature keys Feature keys To access the Program Key screen Feature key programming On page 227 shows the feature key details To view feature key details Feature key details On page 229 shows the edit feature key screen To edit a feature key Modify Edit feature key screen To modify a feature key Soft key to choose a service To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on 232 Next Select To program a Call Forward feature key Finish To program a Do Not Disturb feature key To program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming Back Select To autoprogram feature keysPrefs Bulk Back Select All Yes 243 Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy key Select Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone display To activate or deactivate this notification Prefs Off To deactivate Call Forward DisableForwrd Clear Back Enable Back Configuring Do Not DisturbDisable Back To enable Do Not Disturb To select a Presence state Configuring a Presence stateChange Back 253 To add a new Presence state message Adding a new Presence state message Incoming call privacy Configuring Privacy settingsAdd Abc Back Outgoing call privacy To configure Incoming Call Privacy Prefs Change Back To configure Outgoing Call PrivacyMultiple Appearance Directory Number Madn SCA shared line not active Audio Codec Selection Audio Codecs Audio Codec Ordering PC Client softphone interworking with the IP Deskphone Allow Domain setting Answer-Mode SettingsAllow-Mode Settings Domain or SIP address Typing cursor Automatic remote software updates 263 Multiuser Additional logins Initial login Secondary Login screens Primary account logout Logging out Cable unplugged Server failoverSecondary account logout Upgrade impacts to user profiles Line keys 271 Making a call Being in a call Receiving a call Avaya 1120E IP Deskphone with one and multiple calls Modifying settings Menu featuresInstant Messages Per-account call notification options Voice Mail settings IM SettingsRemembering settings after logout Programmable keys Inbox call details view Inbox, outbox, IM log Address books Do Not Disturb User status Call Forwarding Presence Notifications Per-account notifications Account Selection Viewing the IP Deskphone information Advanced features To access the services menu Accessing the services menu Switching the proxy Checking for updatesTo check for the latest software update Select Yes To switch the proxy Domains Done Domain To reset the IP Deskphone Resetting the IP Deskphone Erasing the user data To delete user data files Exit Back To delete a sound file To delete a user profile To delete a log file To delete a language file To delete all files Network menuTo delete the system file without deleting the user profile USB flash drive To access the Network menu Enabling or disabling the USB Port Feature characteristicsPresence of USB flash drive USB devices USB port disabled screen USB devices Phone information screen Customizable banner for login Phone Information Details screen Login banner screen Phone Information Details screen Screensaver/screen lock Display screensaver screen Selecting the screensaver setting screen Screensaver settings screen Screensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Selecting an image to be viewed as a slideshow Background image File names containing image files Selecting an image screen Background confirmation screen Service Package Group Support Feature keys 313 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book Filter Select Back View All Edit To add a new contact to your Address Book SendIM Edit BackAdd Next Back 318 To add a new group Select Edit Add BackAdd Back Speed Dial List Main feature key screen Speed dial list screen Speed Dial List screen Auto retrieve flag Auto Retrieve enable screen USB flash memory device support Root screen File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen Delete Select Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Component Icon Visual indicatorsDisplay screen icons Inbox Display screen icons Part 2Instant Messaging Presence Visual Alerter/Message Waiting IndicatorsDisplay screen icons Part 3 Visual indicator LED status Visual Alerter/Message Waiting Indicator Visual indicators 338 Overview Multi-Level Precedence and Preemption Re-authorization Other Mlpp service featuresCall Origination Busy Speakerphone exclusive to 911 Emergency Precedence ringback tone Making a call with MlppMaking an Mlpp call by going off-hook Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant Message IM display Off-hook speed dial screen Making a call by using a programmed speed dial key Precedence alerting tone Incoming calls with precedencePrecedence Call Waiting tone Incoming precedence call display Direct transfer and transfer to voicemail Call transfer with precedence Consultative transfer Multiple calls Example Preemption Order of call preemption When a preemption call is receivedPreemption scenarios and behavior Call state Preemption behavior Is displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Short-cut and navigation function keys Quick reference Telephone feature keys Logout Login Press the Address Book or Inbox or Outbox key Making a callAnswering a call Making an emergency call 367 Redial or NewCall Initiating a converence callIdle phone display Msgs Abc orCallFwd Retrve Active call display More Trnsfer ConfAudio NewCall Call state More… Presence Icon Instant messaging IconInbox Icon 374 Following component is licensed under Public Domain Third party terms GNU General Public V2 License GNU 377 378 379 380 381 382 Libpng Zlib 384 385 Kern-random License KernrandomFollowing component is licensed under kernrandom license Wchar functions License Wchar functions Libpeg License LibjpegFollowing component is licensed under libjpeg license Rex License RexFollowing component is licensed under the T-Rex license Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Numerics SymbolsIndex 398 399 400