Avaya NN43112-101 manual Declining an incoming call, Decline New, To decline an incoming call

Receiving a call

Declining an incoming call

You can decline an incoming call by pressing the Decline context- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom decline reason, the IP Deskphone sends the default message: User has declined call.

Note: The Call Decline feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.

The treatment that an incoming call receives when Call Decline is invoked depends upon the call server. In a SIP environment the caller receives a call declined message, and they no longer hear ring back. In a non-SIP environment, the caller can continuously hear a ring back.

To decline an incoming call:

Decline

New

1.Press the Decline context-sensitive soft key to decline an incoming call.

2.Choose one of the following:

—Press the Up/Down navigation key to highlight a Decline Call Reason.

—Press the New context-sensitive soft key to create a new decline reason to send. For more information, see “Creating a new Call Decline Reason” on page 138.

Note: Highlight None to use the default system message User has declined

call.

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